Support Volunteers - Medical Safety Officer & Patient Guide

Medical Safety Officer and Patient Guide  

The Spanish Catholic Center serves the needs of our clients providing medical, dental, social, and legal services. The building hours are 8:00AM-4:30PM Monday through Friday with evening hours until 7:30pm on Mondays and Thursdays. The Catholic Charities Volunteer Medical Clinic provides primary care services to people in need without charging them for office visits. The clinic serves primarily Spanish speaking patients. 

The Medical Safety Officer and Patient Guide welcomes each patient as they enter the building, performs COVID-19 screening tests, and helps guide the patient throughout the clinic. The generous contribution of time and talent from volunteers enables us to offer a higher level of quality service to those in need while keeping all persons in the building safe.

Volunteers are responsible for: 

  • Being the face of Catholic Charities and welcoming visitors to the building 
  • Checking temperature and screening all individuals for COVID-19 symptoms while documenting responses
  • Reminding visitors to comply with health safety practices
  • If a patient is symptomatic for COVID-19, directing them to return home or to their car and we can arrange for a televisit or later appt
  • Directing them to the correct service. Initially, send all patients to check in
  • Following up with patients to assure compliance
  • Disinfecting the station and pens regularly


  • Minimum age to become a safety officer is 18 
  • Ability to speak both English and Spanish
  • Basic knowledge of computer and data entry. 
  • Pleasant demeaner, patience, problem-solving ability, dependability

Desired Skills, Experience & Characteristics: 

  • Friendly professional demeanor that puts botpatients at ease
  • Knowledgof Spanish 
  • Latino cultural competency
  • Good interpersonal and communication skills
  • Problem-solving skills

Volunteer Benefits: 

  • Be a part of a volunteer team serving those most in need in our community 
  • Satisfaction of helping others obtain necessary healthcare services
  • Experience with customer support and healthcare services 
  • Develop communication skills and practice both English and Spanish with different cultures.


  • Volunteers wilparticipate in Catholic Charities Volunteer Orientation
  • Volunteers wilreceive on-sittraining in clinioperatiopractices
  • Volunteers wilhavon-site supervision

Time Commitment: 

  • Volunteers will serve half days (4.5 hours) during clinic hours: M-F 8am-pm, and Monday or Thursday evening 4:30-9pm
  • Volunteers may serve multiple shifts a week
  • Volunteers will commit to at least 6 months of service

Location: Catholic Charities Medical Clinic 1618 Monroe St NW Washington DC 20010 

  • Very limited parking available on the streets surrounding the clinic or in our lot on a case by case basis
  • Parking garages in the area, including at Target at 14th and Park Road
  • 4 blocks from the Columbia Heights Metro (14th and Park Road)
  • 16th Street may have street parking from 9:30-4pm

Next Steps:

  • Due Dec. 31: Fill in an application
  • 1-2 weeks after applying: Matching Expectations Conversation with Catholic Charities' staff; complete credentialing and privileging documents
  • Jan. 20 - Feb 8: Attend Volunteer Orientation, complete volunteer screenings, participate in role-specific training
  • Early February: Begin volunteering!