Family Support Volunteer

Family Support Volunteers provide support, friendship, emotional, support and encouragement to an isolated parent or guardian.  They role model to enhance parenting and coping skills, assist in connection to community resources, and in building social networks.

Commitment: Approximately 2-3 hours, weekly for a minimum of 8 months.

Days of the week and times are flexible based on the volunteer’s availability and needs of the parent.   


  • Provide emotional support and be an effective listener.
  • Assist with developing practical skills for daily activities i.e., budgeting, meal planning, household management.
  • Provide respite for the caregiver by engaging children in activities.
  • Assist caregiver with signing their child(ren) for programs and activities.
  • Ability to connect the parent/guardian to community resources and networks.
  • Ability to maintain confidentiality.
  • Be reliable, punctual, respectful, and understanding of last-minute changes.


Volunteers are carefully screened for involvement in the Family Support Program.  The following is a list of the type of skill which are considered in the selection process.  Volunteers are asked to be open to personal development in these areas through training, experience, and feedback.

  • Demonstration of interpersonal skills and effective listening skills, consistency, patience, empathy, understanding, encouragement.
  • Experience working with children and ability to build knowledge of child development.
  • Maintain boundaries and a professional relationship.
  • Be reliable, punctual, and flexible.
  • Knowledge of community resources

Additional Requirements:

  • Vulnerable Sector Check (police check) and internal agency record check
  • Carrying a cell phone is recommended.
  • Attend orientation or training sessions.
  • Work within the policies, procedures, and practices of FCSGW
  • Minimum age 19

Benefits to volunteering:

  • Knowledge that you are working to help keep or reconnect children with parents, are fulfilling a relevant need, and are making a difference in someone’s life.
  • Orientation, Training, and support from staff
  • Opportunity for developing communication skills, enhance knowledge of child welfare work and utilize skills and experience.
  • Opportunities to connect with other volunteers.
  • Gain future references for employment or education.
  • Appreciation and recognition for your hard work

You would be a good fit for this role if you are:

  • Have good interpersonal and listening skills.
  • Understand the impact of isolation and poverty on motivation.
  • Patient and have empathy for others and are non-judgmental.
  • Have knowledge of community resources and ability to access them.
  • Accepting of different lifestyles, values, and cultures
  • Understanding that last minute changes or cancelations can occur for a variety of reasons.
  • Welcoming and passionate about supporting family wellbeing in our community.
  • Have problem solving skills.


Staff Support:  Volunteers in this role are support by the worker and Coordinator of Volunteer Resources.

Family & Children’s Services of Guelph and Wellington County is committed to the decolonization of the child welfare system while remaining focused on the safety and wellbeing of children with their families and kin. This includes challenging and responding to the structural inequalities experienced by families. Fundamental to the work of Family Services are the foundations of Equity, Anti-Oppression, Indigenous Safety, and Trauma in child welfare using the practice models of Signs of Safety and Family Finding.


Family & Children’s Services of Guelph and Wellington County is committed to working from an Anti-Oppressive and Equity practice and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. The agency encourages applications from members of an Equity deserving group and/or with lived experience. We are committed to creating an accessible environment for all. Please let us know if you have any accommodation needs.



For more information contact:

Coordinator of Volunteer Resources, 519-824-2410x 4438 or