Volunteer Benefits Counselors 2022

Senior Services volunteer benefits counselors provide advice to seniors about their insurance options. Everything from filing or resolving Medicare, Medicaid, or other medical claims to answering questions about the Medicare Part D prescription drug benefits. Our volunteer Benefits Counselors are part of the Virginia Insurance Counseling and Assistance Program (VICAP).

Volunteers are provided training on how to counsel seniors about their insurance as well as specific training courses on the information we provide to seniors.

At the end of the training all benefit counselors become certified benefit counselors by passing the comprehensive test. After you become certified, you will set up meetings with seniors and their caregivers to guide them and answer their questions.

Beginning in January of 2022, we will be accepting applications for 2022 open enrollment counselors. 

We ask volunteers to commit to a one year period, with a minimum of 5 hours per week to take place Monday - Friday between 9:00 am - 4:30 pm. 

  • Over the age of 18
  • Interested in pursuing experience or have experience in Medicare/insurance field
  • Sensitivity in working with vulnerable populations
  • Team mentality and interpersonal skills
  • Ability to lift up to 10 lbs.
  • Email access preferred
  • Ability to use computers and have working knowledge of MS Office (Excel and Word) as well as online web software
  • Cannot be a licensed insurance agent