Communications - Wildlife Helpline Volunteer

Do you want to be on the frontline to help wildlife?

Do you have great customer service skills?

Apply to become a Wildlife Helpline Volunteer!


(Photo Credit: Paul Steeves)

Who are we: 

We are a registered non-profit established in 1979. We are the largest wildlife rehabilitation facility in terms of intakes in Canada; we serve over 5000 wildlife patients each year! We rehabilitate injured wildlife, raise orphaned wildlife, and treat pollution-damaged wildlife with a goal of release back into the wild. 

We have a team of over 160 volunteers, whom along with staff run our Wildlife Hospital 365 days a year. We are currently looking for Helpline volunteers for our busy summer season! Helpline Volunteers provide much-needed assistance to the Care Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to members of the public.

We expect you to:

  1. Be 16 years old or older.
  2. Have a minimum of 100 hours commitment and a stable schedule.
  3. Have experience with telephone or face-to-face customer service. Be able to think on your feet and problem solve. 
  4. Be detail-oriented and articulate - you will be the first point of contact for many members of the public.
  5. Be professional - maintain patience, phone manner, and good customer service skills. Maintain empathy during stressful situations.
  6. Maintain strict confidentiality and adapt to changing protocols and procedures. 
  7. Attend all onboarding training and participate in additional workshops. 
  8. Be punctual. Arrive in time to be ready to work at the beginning of your shift. Give yourself time to settle in.
  9. Have an up-to-date tetanus vaccination and be comfortable around small birds and mammals
  10. Be flexible and willing - follow instructions from staff and other volunteers, help out where help is needed, be positive. Be willing to learn about local wildlife species and their biology.
  11. Communicate any interest you have in specific activities – staff may not always ask, but there are lots of opportunities to do different things once the daily tasks are completed.
  12. Let us know if you need to book any time off. We need as much advanced notice as possible to fill your shift!

You can expect us to:

  1. Schedule you for a minimum of one 4.5-hour set shift a week. We will try our best to give you your preferred shift, but give us some options. 
  2. Provide you with an initial training session, followed by a training shift with a volunteer mentor. This mentor will continue to offer you support and further training as needed.
  3. Provide on-going workshops and animal-specific training. We will provide you room to learn and grow.
  4. Provide a friendly and supportive environment in which you will have the opportunity to learn about animal handling, care, and rehabilitation.
  5. Provide a reference letter for you once you have completed your 100-hour minimum commitment. 

If this sounds like a fit for you, please fill in an application and select "Communications - Wildlife Helpline Volunteer" under "General Interests".

We look forward to meeting you soon!