Communications - Wildlife Helpline Volunteer

Purpose:

Helpline Volunteers provide much-needed assistance to the Care Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to member of the public.

Skill/Health Requirements:

-        Reliability – Able to keep a consistent schedule

-        Experience with telephone or face-to-face customer service/problem-solving required

-        Adaptable to new/changing protocols

-        Above average problem-solving skills, multi-tasking skills, and organization skills

-        Exceptional professionalism, patience, phone manner, and customer service skills

-        Able to maintain strict confidentiality

-        Superior leadership and communication skills

-        Ability to work well with a variety of different people, and able to resolve conflict

-        Able to maintain high levels of patience and empathy during stressful situations

-        Comfortable around small birds and mammals

-        Knowledge of local wildlife species is an asset, or willingness to learn at an accelerated pace

-        Up-to-date tetanus vaccine required

 

Time Requirement:

-        Minimum 4.5 hours per week for a period of 6 months, on a set weekly shift (9am-1:30pm, or 1:30pm-6pm)

-        SEASONAL: March-August, Training begins in late February

-        Volunteers are more than welcome to stay on into the winter months if they choose to do so