Support Centre - Wildlife Helpline Volunteer

Helpline volunteers are the voice on the other end of the phone. They aid urban wildlife by educating people how to avoid, care for or respectfully assist wildlife they have come in contact with. They aid people who co-exist with wildlife by specifically addressing each caller’s needs, questions and concerns.


  • Answering our community wildlife helpline and providing wildlife-related advice and support to the public  
  • Providing updates to animal finders over the phone  
  • Dispatching transport volunteers to pick up injured wildlife at various locations throughout the Lower Mainland  
  • Assisting the public at the admissions area in the Care Centre  
  • Taking messages for our rehabilitation team  
  • Assisting with admission of patients (logging in, data entry, beginning paperwork, etc)  
  • Politely encouraging community members who bring animals to us to make donations, sign up for memberships, volunteer, or attend education programs or events  
  • Provide ongoing feedback to our Support Centre Coordinator and Volunteer Program team  

This position is perfect for someone who

  • Is reliable- able to keep a consistent schedule  
  • Has experience with telephone or face-to-face customer service/problem-solving required
  • Is adaptable to new/changing protocols  
  • Has above average problem-solving skills, multi-tasking skills, and organization skills  
  • Has exceptional professionalism, patience, phone manner, and customer service skills  
  • Is able to maintain strict confidentiality  
  • Has superior leadership and communication skills  
  • Is able to work well with a variety of different people, and able to resolve conflict  
  • Is able to maintain high levels of patience and empathy during stressful situations  
  • Is comfortable around small birds and mammals  
  • Has knowledge of local wildlife species is an asset, or willingness to learn at an accelerated pace

Time commitment

Minimum 3.5 hours per week for a period of 6 months, on a set weekly shift (9am-12:30pm, or 12:30pm-4pm)  Some exceptions are made.