Outpatient Care - Wildlife Helpline Volunteer

Do you want to be on the frontline to help wildlife?

Do you have great customer service skills?

Apply to become a Wildlife Helpline Volunteer!


(Photo Credit: Paul Steeves)

Who are we: 

We are a registered non-profit established in 1979. We are the largest wildlife rehabilitation facility in terms of intakes in Canada; we serve over 5000 wildlife patients each year! We rehabilitate injured wildlife, raise orphaned wildlife, and treat pollution-damaged wildlife with a goal of release back into the wild. 

We have a team of over 160 volunteers, whom along with staff run our Wildlife Hospital 365 days a year.

Helpline Volunteers provide much-needed assistance to the Outpatient Care Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to members of the public.

You will be: 

  • Answering our community wildlife helpline and providing wildlife-related advice and support to the public
  • Providing updates to animal finders over the phone
  • Dispatching transport volunteers to pick up injured wildlife at various locations throughout the Lower Mainland
  • Assisting the public who are dropping off animals at the Wildlife Hospital
  • Assisting with the admission of patients (logging in, data entry, beginning paperwork, etc.)

We expect you to:

  1. Be 16 years old or older.
  2. Have a minimum of 100 hours commitment and a consistent weekly or biweekly shift.
  3. Have experience with telephone or face-to-face customer service. 
  4. Be able to think on your feet and problem solve. 
  5. Be detail-oriented and articulate - you will be the first point of contact for many members of the public.
  6. Be professional - maintain patience, phone manner, and good customer service skills. Maintain empathy during stressful situations.
  7. Maintain strict confidentiality and adapt to changing protocols and procedures. 
  8. Attend all onboarding training and participate in additional workshops. 
  9. Be punctual. Arrive in time to be ready to work at the beginning of your shift. Give yourself time to settle in.
  10. Have an up-to-date tetanus vaccination and be comfortable around small birds and mammals
  11. Be flexible and willing - follow instructions from staff and other volunteers, help out where help is needed, be positive. Be willing to learn about local wildlife species and their biology.
  12. Communicate any interest you have in specific activities – staff may not always ask, but there are lots of opportunities to do different things once the daily tasks are completed.
  13. Let us know if you need to book any time off. We need as much advanced notice as possible to fill your shift!

You can expect us to:

  1. Provide you 3 training shifts where you will shadow an experienced volunteer and/or staff member. We will continue to offer you support and further training as needed.
  2. Provide on-going workshops and animal-specific training. We will provide you room to learn and grow.
  3. Provide a friendly and supportive environment in which you will have the opportunity to learn about animal handling, care, and rehabilitation.
  4. Provide a reference letter for you once you have completed your 100-hour minimum commitment. 

If this sounds like a fit for you, please fill in an application and select "Outpatient Care - Wildlife Helpline Volunteer" under "General Interests".

We look forward to meeting you soon!