Support Centre - Wildlife Helpline Volunteer
Helpline Volunteers provide much-needed assistance to the Support Centre Team by screening, prioritizing, and answering calls on our Wildlife Helpline. These volunteers work to save wildlife by providing advice and assistance to members of the public.
You will be:
- Answering our community wildlife helpline and email inquiries
- Providing wildlife-related advice and support to the public. Examples of advice include how to contain an animal, animal behaviour (i.e. mating, growth stages), identifying injury, laws & regulations around wildlife, and referrals to other organizations.
- Logging voicemails in our database
- Providing updates to animal finders over the phone
- Dispatching transport volunteers to pick up injured wildlife at various locations throughout the Lower Mainland
- Coordinating with partner organizations
- Assisting the public who are dropping off animals at the Wildlife Hospital
- Assisting with the admission of patients (logging in, data entry, beginning paperwork, etc.)
This position is perfect for someone who:
- Loves to help people over the phone
- Has excellent verbal communication skills and the ability to remain patient and empathetic during stressful situations
- Can de-escalate situations and resolve conflicts
- Has excellent problem solving and research skills
- Is detail-oriented and able to collect specific information for our database
- Has computer skills
- Is interested in gaining a wealth of knowledge about wildlife species and rehabilitation
- Considers themselves a reliable professional who takes their volunteer position seriously
- Enjoys a fast-paced environment. We can get over 100 calls/day in our busiest summer season!
Experience in customer service, call centres, and emergency services is an asset!
Time commitment is 4-hours per week on a consistent weekly shift (i.e. Mondays at 9am - 12pm) for a minimum of 100 total hours.