Client Engagement Volunteer (HIGHEST NEED)


Client Engagement Volunteer (CEV) (Must be 16 years old or older)

The Client Engagement Volunteer (CEV) will provide support to clients entering our building and serve as a greeter at our front desk during open adoption hours. This is a client focused position.

 

Objective 

Assist visitors at the Wisconsin Humane Society and manage all tasks at our front desk.

 

Duties 

  • Welcome all clients who enter the building.
  • Sign in clients into our Waitwhile adoption waitlist to meet with counselors.
  • Provide traffic control and direct clients to appropriate areas of the shelter.
  • Answer client questions and provide support to clients as needed.
  • Provide items to clients from our Furry Friend Food Pantry.
  • Accept donations and provide donation receipts as needed.
  • Provide clients support to use our client laptops/computers for completing adoption profiles.
  • Understand how to read door profiles for available animals.
  • Communicate with our Arrivals area and escort clients into this area as needed.
  • Support to ring up clients in Animal Antics (retail store) as needed.
  • Serve as a “runner” for switchboard as needed. This includes making copies, door profiles and posting them in adoption areas as needed.
  • Help to maintain the upkeep of the shelter and ensure that our facility is presentable for visitors. This includes light cleaning and sanitizing of common areas and surfaces.

 

Open Shift Times: 

  • Tuesdays - 1pm-3pm (Highest Need); 3pm-5pm; 5pm-7pm (Highest Need)
  • Fridays - 11am-1pm; 1pm-3pm; 3pm-5pm; 5pm-7pm
  • Saturdays - 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm (Highest Need)

 

Skills Needed 

Volunteers must understand and be onboard with our client centered philosophy and approach; this includes approaching clients and situations without judgement. Volunteers must be committed to providing a welcoming environment for all visitors and be capable of reading people and appropriately responding to both verbal and non-verbal communication to ensure a comfortable client experience for all. Volunteers must be enthusiastic, outgoing and detailed-oriented. Volunteers must have the ability to follow directions, read, write and effectively communicate with staff, volunteers and clients. The physical demands for this job include the following: standing, walking, writing, lifting, grasping, talking and hearing. It is also imperative that volunteers are computers savvy, as they will be using Waitwhile to sign in clients to meet with counselors, will assist clients in using the software to complete online adoption profiles and utilize our retail system. 

 

Required Training 

  • Meet & Greet with Volunteer Coordinator
  • One on One Training with CSR Staff or a veteran CEV
  • People Centered Philosophy – Online Training
  • Client Services Handbook – Online Training
  • MKE Volunteer Handbook & Waivers – Online Training

 

Commitment/Age Requirement

Minimum of a 6 month commitment required.

Must be 16 years old or older.