Arrivals Assistant Volunteer Description
Arrivals Assistant Volunteer Description
How you’ll impact our mission: Our Arrivals Assistant Volunteer provides support to Client Services staff and clients who are bringing animals into the Arrivals area for foster, stray, surrender, end of life services, and/or other shelter operations (inquiries, donations, etc). If you’re looking for a rewarding volunteer opportunity that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!
Role responsibilities:
- Greet clients and triage client traffic.
- Assist clients with completing paperwork.
- Gather client identification.
- Assist in reminder calls for private cremation pick-up.
- Upload contracts and profiles. Copy medical records.
- Support staff with entering information into our animal management software.
- Answer client questions.
- Process payments in register.
- Sort and put away donations.
- Restock supplies.
- General cleaning duties
Open Shifts:
Highest priority shifts are highlighted in yellow below.
Tuesdays: 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm
Wednesdays: 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm
Thursdays: 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm
Fridays: 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm
Saturdays: 10am-12pm; 12pm-2pm; 2pm-4pm; 4pm-6pm
Requirements:
- At least 18 years old to volunteer in this role.
- Commitment to volunteer for at least three months
- Open to giving and receiving feedback and approaching change with flexibility
- Commitment to align with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach
- Commitment to follow WHS disease transmission and animal handling protocols to create a safe environment for volunteers, staff, and animals
- Able to navigate emotional aspects of animal welfare
- Commit to providing a welcoming environment for all clients and support clients from diverse backgrounds and experiences.
- Understand and apply our client-centered philosophy and approach; this includes approaching clients and situations without judgement.
- Possess a willingness to challenge personal bias and apply a people-centered approach in all interactions.
- Keep all client and animal information confidential.
- Follow directions, read, write, and effectively communicate with staff, volunteers, and clients.
- Have strong attention to detail in verbal and written communication.
- Be computer savvy and be willing to learn how to use our animal management software.
- Be comfortable and confident with handling animals.
- Able to successfully meet the physical requirements, which include sitting, walking, moderate lifting, writing, typing, grasping, talking, reading, and hearing, quick movements in emergent situations.
Training:
- Attend onboarding meeting – In person
- Review volunteer handbook and complete waivers – Online
- Watch people-centered philosophy video – Online
- Watch animal handling training videos –Online (add species based on the role)
- Complete animal handling training - In person
- Complete position-specific training - In person
