Wellness and Spay/Neuter Clinic - Advocate

ADVOCATE DESCRIPTION
The Advocate is a client services position, in which the volunteer acts as an advocate on behalf of the pet, and guides the pet owner through the Wellness Clinic process. During clinic operations, the Advocate will greet pet owners as they arrive, help keep the waiting areas quiet and calm, determine the needs of the pet, and assist the pet and pet owner throughout the veterinary visit. The typical clinic day serves an average of 35 pets. Because many of our clients have financial difficulties, the Advocate will respectfully discuss the pet owner’s circumstances to determine what services can be delivered within their budget. We are a high-volume clinic, and Advocates are essential for ensuring that pets move quickly through the veterinary process. Volunteers should arrive 15 minutes prior to opening for clinic meetings, and should stay until all clients have been assisted.

 

DUTIES

  • Greet pet owners and assist them with handling their pets in the lobby
  • Speak with pet owner to determine the pet’s needs and the owner’s budget
  • Complete intake paperwork
  • Brief veterinarian on the pet’s situation before accompanying them to the office visit
  • Listen and take notes during office exam to ensure pet owner understands all information
  • Accompany owner through check out process, and ensure they understand all care instructions

 

REQUIREMENTS

  • Work efficiently in a busy environment
  • Must be proactive and a self-starter
  • Ability to handle animals
  • Good communication and listening skills
  • High situational awareness
  • Must wear wine-colored scrubs (to be purchased by volunteer)
  • Background check and signed waiver

 

TRAINING
All volunteers are provided with on-the-job training. Volunteers are paired with an experienced volunteer until they are comfortable enough to perform the required tasks on their own. There is always staff on hand volunteers can contact if they have any questions.

Qualifications Required

  • Age Must be at least 18 - 55
  • How much weight can you safely and comfortably lift? Must be at least 21 - 30 pounds

Schedule Summary

The next 10 shifts (out of 24 total shifts) for this activity are as follows


Date Start Time End Time
Wednesday, July 25, 2018 8:45 AM 12:30 PM
Wednesday, July 25, 2018 1:30 PM 4:00 PM
Thursday, July 26, 2018 8:45 AM 12:30 PM
Thursday, July 26, 2018 1:30 PM 4:00 PM
Wednesday, August 01, 2018 8:45 AM 12:30 PM
Wednesday, August 01, 2018 1:30 PM 4:00 PM
Thursday, August 02, 2018 8:45 AM 12:30 PM
Thursday, August 02, 2018 1:30 PM 4:00 PM
Wednesday, August 08, 2018 8:45 AM 12:30 PM
Wednesday, August 08, 2018 1:30 PM 4:00 PM