Intake volunteer assistant

Iowa Legal Aid provides free, high quality legal education, advice and representation to low-income and elderly Iowans with civil legal problems that most dramatically affect Iowa’s poor and vulnerable populations.  We rely on volunteers to help us reach even more people and provide them with excellent services.  If you would like a meaningful, dynamic and professional volunteer position, please consider serving as a volunteer intake assistant for Iowa Legal Aid’s Hotline for Older Iowans (Hotline).

Key responsibilities:

  • Perform case updates in the online case management system.
  • Scan, attach and fax client and legal documents.
  • Answer, screen and direct incoming telephone calls.
  • Organize and maintain office supplies in storage areas.
  • File casework in case folders and filing cabinets.
  • Other duties and tasks as assigned by supervisor(s).


  • Ability to maintain confidentiality and follow established policies and procedures.
  • Familiarity with the use of computers, phones and general office equipment.
  • Pleasant, patient and dependable.

Training and Support:

  • Volunteer will be trained on Iowa Legal Aid’s computer and telephone systems as well as office equipment.
  • Volunteer will receive support and supervision from Iowa Legal Aid’s staff and/or AmeriCorps members.

Time Commitment:

  • Iowa Legal Aid’s Hotline is looking for volunteers who can commit to 5 or more hours per week.

Position Location:

  • Volunteer must be available to come during business hours into the Central Iowa Regional Office located at 1111 9th Street, Suite 230 in Des Moines.

Position Benefits:

  • Gain experience working in a professional legal setting.
  • Work with dedicated, passionate and collegial staff and volunteers.
  • Positively impact members of your community.

If you are interested in this volunteer position, please visit the “Careers and Volunteers” page at

For more information about Iowa Legal Aid, go to and

Please note that all positions may not be available at all times or locations nearest you. For example, a particular position may have been filled or we may have limited capacity to engage volunteers with certain types of skills. Even though we cannot guarantee a placement to every prospective volunteer, we will do our best to match the applicants’ skills and interests with our present needs.


Iowa Legal Aid is an Equal Opportunity Employer

Reasonable accommodations are available to qualified applicants upon request

Auxiliary aids and services are available in alternative formats