Visitor Services Ambassador Volunteer
Mornington Peninsula Visitor Information Centre (MPVIC), Dromana
Do you enjoy meeting new people, helping visitors and showcasing everything the Mornington Peninsula has to offer?
We are seeking enthusiastic Visitor Services Ambassadors to volunteer at the Mornington Peninsula Visitor Information Centre (MPVIC) in Dromana. In this role, you will help visitors discover local tourism experiences and attractions, contributing to increased visitor satisfaction, regional visitation and economic activity across the Mornington Peninsula.
About MPVIC
The Mornington Peninsula Visitor Information Centre is the hub for visitor servicing across the region. The accredited centre operates seven days a week from 10.00am to 4.00pm, 362 days of the year.
Available Volunteer Shifts
- Saturday 10.00am to 1.00pm
- Saturday 1.00pm to 4.00pm
- Sunday 10.00am to 1.00pm
A minimum commitment of one three-hour shift per week is preferred.
About the Role
As a Visitor Services Ambassador, you will provide friendly, professional and informative assistance to visitors, residents and tourism businesses.
Responsibilities
- Welcome visitors and promote tourism experiences, attractions and services across the Mornington Peninsula.
- Assist visitors in planning their stay and encourage exploration of different areas of the region, including off peak travel opportunities.
- Respond to phone and online enquiries in a prompt and helpful manner.
- Assist with accommodation booking enquiries accurately and efficiently.
- Collect, monitor and record visitor statistics and data.
About You
The ideal volunteer will have:
- Experience in customer service, tourism or visitor services (preferred).
- Good communication and interpersonal skills.
- A warm, friendly and approachable manner.
- The ability to interact positively with people from diverse social and cultural backgrounds.
- Basic computer, internet and telephone skills.
- The ability to collect and record information accurately.
- Confidence working independently while contributing to a busy and supportive team environment.
Volunteer Requirements
All Mornington Peninsula Shire volunteers are required to:
- Create an account in My Impact, our volunteer management platform.
- Complete a Police Check and Working with Children Check.
- Undertake required online learning modules and face to face training.
Our team will support you throughout the onboarding process and provide assistance with any technology requirements.
Further Information
For more information about this volunteer opportunity, please contact:
Mornington Peninsula Visitor Information Centre
Phone: 03 5950 1579
Email: info@tourism.mornpen.vic.gov.au
Help visitors experience the very best of the Mornington Peninsula while becoming part of a welcoming and passionate volunteer team.
