We are looking for Visitor Services Ambassadors to volunteer at our Mornington Peninsula Visitor Information Centre in Dromana by promoting tourism experiences to increase visitor satisfaction, spend, activity and dispersal across the region.
The Mornington Peninsula Visitor Information Centre in Dromana is the hub for all visitor servicing activities. This Centre is accredited and open 7 days/week, 10am to 4pm, 362 days a year.
The Visitor Services Ambassador is responsible for providing high-quality service to all customers, visitors, tourism businesses and the local community.
Tasks include:
- Greet visitors and promote the Mornington Peninsula’s tourism products and experiences within the region.
- Assist potential visitors to plan their visit, encouraging dispersal and visitation during off-peak times.
- Respond to incoming phone and online enquiries promptly and informatively.
- Record and refer accommodation booking enquiries to the Booking Team in a timely and accurate manner.
- Monitor, record and collate visitor statistics
The right person for this role will:
- Experience in customer service or visitor servicing
- Ability to collect data
- Basic computer, phone and internet skills
- Have a warm and friendly personality
- Have good interpersonal skills with people from all social and ethnic backgrounds
- Be comfortable working independently within a busy, changing team
- Be able to commit to 3 hours per week.
Shift times are Saturday 10am-1pm; Saturday 1pm-4pm; Sunday 10am-1pm
You will be required to complete mandatory Shire training and checks including a Police and a Working with Children check.
To get started, please click on this link below:
For further information please call 03 5950 1579 or email info@tourism.mornpen.vic.gov.au
