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Program Name:
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Community Centre Volunteer Reception
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Location:
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Our Place Society - 919 Pandora Ave, Victoria, BC V8V3P4
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Position Title:
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Community Centre Volunteer Receptionist
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Purpose:
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The volunteer receptionist in the Community Centre office location is the initial contact for family members (clients).
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Key Responsibilities:
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- Provide a welcome, efficient in-person contact, fax and phone support and sharing resources as required
- Direct queries from staff, volunteers and family members
- Work with tact and diplomacy when assisting staff, volunteers and family members in an often-hectic environment
- Receive, sort and distribute mail for family members
- Maintain In/Out board for outreach staff
- Maintain sign-up list for family member programs
- Refer family members to other agencies
- Sanitize the community centre office in between helping family members.
- Perform other related duties as required
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Boundaries and Expectations:
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- Volunteers are to be age 19+.
- Volunteers are to follow Our Place’s mission, vision, and values.
- Volunteers are to demonstrate empathy, flexibility and strong people skills.
- Volunteers are to participate in creating a safe, welcoming, and supportive environment.
- Volunteers are to respect the confidential nature of shared personal information.
- Volunteers are to use first names only and not share personal contact information for staff, volunteers and family members (clients).
- Volunteers are to discuss concerns with the team leader.
- Volunteers are to inform the team leader or the manager of special needs that might affect ability to undertake certain tasks.
- Volunteers are to immediately report injuries to the team leader.
- Volunteers are to avoid accepting gifts, including money, from family members.
- Volunteers are to avoid offering gifts or loaning money to family members.
- Volunteers are to avoid setting aside donated items for personal use.
- Volunteers are not to be impaired by alcohol and/or drugs prior to or during shift.
- Volunteers are to wear an Our Place volunteer nametag while volunteering.
- Volunteers are to remain in their placement area for their entire shift and they should only be in staff and volunteer areas when they are scheduled.
- Volunteers are to let the volunteer services department know when they are going to be away or late for a shift.
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Qualifications:
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- Knowledge of Our Place Society services available to family and residents.
- Knowledge of current social issues related to homelessness, mental illness and substance use disorder.
- Ability to deal in a positive collaborative fashion with individuals, family members and community contacts.
- Strong problem solving, decision making, communication and collaboration skills.
- Ability to work in an intense and often challenging work environment.
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Training:
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- All volunteers will receive an in-person or virtual general orientation.
- All volunteers must also complete their required e-learning modules.
- Volunteers will receive specific on-the-job training by an experienced staff or volunteer in order to provide them with the information and skills necessary to perform their volunteer role.
- Volunteer Services has an open door policy. Please contact us if you have any questions, concerns, or comments.
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Time Commitment:
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- Commit to 30-hours or 3-months of volunteering.
- Weekly shifts or flexible scheduling available.
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Schedule:
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Shifts are available every day from 8:30-11:30 and 12:30-4:30.
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Benefits of Volunteering:
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- Become a team member working to create a nurturing, welcoming atmosphere of home and family.
- Support others in our community.
- Contribute to creating healthy communities through collective action and participation in solutions.
- Receive practical work experience.
- Develop communication, work and leadership skills.
- Request a reference after completion of 3 months or 30 hours of volunteering.
- Participate in creating a safe and healthy work environment.
- Enjoy a fulfilling and fun volunteer experience.
- Free parking and secure bike storage available.
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How to Apply:
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- Please complete an application form on My Impact Page: http://bttr.im/8cpff
- For general inquiries about operational volunteering, contact Dawn, Manager of Volunteers, at dawnb@ourplacesociety.com.
- Our Place Society is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Our Place Society welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities
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