Rainbow Refugee

Date: To Be Determined

Time: To Be Determined

Location: Hybrid

Commitment:  3 months

Position Overview

As a Triage Volunteer, you will be the first point of contact for individuals seeking sponsorship. Your role will involve assessing applications, ensuring documentation is complete, and maintaining clear communication with applicants. You will also collaborate with other volunteers and staff to provide a cohesive support system for our clients.

Key Responsibilities:

• Initial Case Assessment: Review and evaluate applications from individuals seeking sponsorship, ensuring they meet the organization's criteria.

• Documentation: Ensure all necessary documents are submitted and correctly filled out.

• Communication: Maintain clear and compassionate communication with applicants to gather additional information or clarify details as needed.

• Record Keeping: Accurately document all assessments and communications in our database.

• Referral: Refer cases to appropriate team members or external agencies if further support or information is required.

• Follow-up: Conduct follow-up communications with applicants to update them on their case status.

• Collaboration: Work closely with other volunteers and staff members to ensure a cohesive and supportive environment.

Qualifications

• Must be 19 years of age at the time the training group starts.

• Ability to convey respect and care to people in crisis.

• Willingness to receive and apply constructive feedback.

• Comfortable and competent in using computers.

• Ability to demonstrate critical thinking skills.

• Ability to work independently within a team.

• Proficiency in verbal and written English.

• Ability to multi-task.

• Willingness to engage in ongoing training for the tenure of your volunteer work with Rainbow Refugee.

• Willingness to align with Rainbow Refugee policies and protocols.

Readiness for the Triage Volunteer role

Our work can be challenging and impactful to our service providers. Topics such as suicide, violence and abuse, mental illness, substance use, homicide, and relationship issues are regularly raised or discussed. Lived experience with suicide or mental health concerns can be an asset to this work and to our community. Throughout our intake process and training, we will actively explore your readiness while keeping in mind that current mental wellness is a requirement to take on this role.

We ask that you consider if you have recently experienced any major life event such as death, divorce, addiction, or mental illness, and whether now is the right time to take on this work. Some may find a 1-year recovery since experiencing a situational or transitional crisis event to be beneficial.

We ask that you consider if you have recently had a personal suicide attempt or the suicide death of a significant individual, and whether now is the right time to take on this work. Some may find a 2-year recovery since experiencing a suicide crisis event to be beneficial.

We ask you to consider if you have used the services of Rainbow Refugee for your own support or have gone through the refugee process yourself. In some cases, this might impact your comfort and ability to perform in this role and could be retraumatizing or triggering.

If you are unsure or have questions about your readiness for this work, we would be happy to explore this with you during the intake process.