One Hope - Healthcare Assisting - Bilingual Patient Care Assistant

Bilingual Patient Care Assistants facilitate care and language access for patients at our clinic by fulfilling a variety of administrative and community health-related tasks. They play an important part in keeping our clinic running smoothly, and delivering the best experience possible to our patients.

Volunteer Bilingual Patient Care Assistants do not need any formal medical background (although if they happen to have phlebotomy certification, that is helpful).  This is also a great opportunity for those who plan to go into a medical field in the future, who want to gain exposure/experience in a clinical setting.

The tasks that these volunteers carry out include the following:

  • Retrieving and replacing patient files
  • Calling patients when the doctors is ready to see them
  • Taking vital signs (blood pressure, temperature, height, weight)
  • Taking dictation of doctor's notes and CHW notes
  • Assisting staff in making follow up, referral, and reminder calls
  • Interpreting between patients and providers, as needed -- Fluency in Spanish is required.  Formal training in medical interpretation, while very helpful, is not required.
  • Administering surveys/questionnaires to patients
  • Sterilizing tools
  • Preparing examination rooms for patients, and cleaning up exam rooms after a patient's appointment is concluded
  • Help out with salidas, as needed*

Due to space constraints and the current language needs of our patients, volunteers in this role must be bilingual in English and Spanish.  Currently, Spanish is the primary non-English language spoken by our patients.  However, we encourage fluent speakers of other languages to contact us and let us know what languages you speak, in case there exists any potential need for that language in the future development of the clinic.

*Salidas are a unique part of our clinic's model, consisting of exit interviews that patients attend after each appointment.  Some volunteers are trained to focus on salidas, but Bilingual Patient Care Assistants can also perform salidas, if they are comfortable doing so, and if they have been trained.

Qualifications Required

  • Spanish Must be at least Advanced (Can hold a conversation)

Schedule Summary

The next 10 shifts (out of 40 total shifts) for this activity are as follows

Date Start Time End Time
Tuesday, September 29, 2020 1:00 PM 4:30 PM
Wednesday, September 30, 2020 5:00 PM 9:00 PM
Tuesday, October 06, 2020 1:00 PM 4:30 PM
Wednesday, October 07, 2020 5:00 PM 9:00 PM
Saturday, October 10, 2020 10:00 AM 2:00 PM
Tuesday, October 13, 2020 1:00 PM 4:30 PM
Wednesday, October 14, 2020 5:00 PM 9:00 PM
Thursday, October 15, 2020 1:00 PM 4:00 PM
Friday, October 16, 2020 5:00 PM 9:00 PM
Tuesday, October 20, 2020 1:00 PM 4:30 PM