Mackay Animal Care Centre

Welcome Wagging Tails and Happy Humans

If you are a friendly, welcoming, outgoing person who is passionate about supporting the RSPCA in finding animals their ‘forever’ homes, this rewarding volunteer position could be for you.  As a Volunteer Administration Assistant, you are the ‘face’ of RSPCA, the first person people see when they visit the shelter.  In this role, you are responsible for coordinating our very busy reception desk at the shelter; tasks include meeting and greeting customers, assisting with data entry, answering enquiries in person and by phone or email, typing in correspondence and other general office administration tasks.

What are the benefits?

🧑‍💼 Opportunity to further develop skills and experience in administration and customer service
🏢 Experience hands‑on involvement in the day‑to‑day operations of a busy animal shelter
🤝 Being part of a team of enthusiastic, hardworking individuals who make a difference in the lives of animals every day

What are the tasks?

👋 Greeting members of the public as they enter the shelter
📞 Answering phone calls and responding to customer enquiries
🐾 Assisting staff with adoptions, surrenders and boarding bookings
⌨️ Completing a variety of data entry tasks
🧹 Ensuring the reception waiting area is clean, tidy and welcoming at all times
📝 Undertaking other office duties as required

What skills and characteristics do I need?

🗣️ Excellent communication and customer service skills
😊 A confident, friendly and positive manner when meeting new people and making them feel welcome
🤍 Preparedness to be involved in delicate and occasionally challenging situations
✅ Reliable, with the ability to work independently, take initiative and multitask
💻 Computer literacy, including a good working knowledge of Microsoft Word and Excel
🐕 Willingness to learn animal handling techniques and housing requirements for incoming animals

When can I volunteer?

📅 Availability any days from Wednesday - Sunday between 10am - 2pm (flexible).
🕙 We request a minimum commitment of 1hr x shift per week for a minimum of 3 months to ensure consistency and continuity with the animals.   
⏳ Full orientation and training is provided.

Important Reminders:

It is also a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.

If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au