Purpose of the Role: To provide an escort and direction service for patients and visitors to Hollywood Private Hospital.

Specific Duties:

To:

• Meet and greet visitors
• Farewell and say thank you to those leaving the hospital and give directions to discharge lounge (if necessary)
• Escort visitors who require it to their destinations (offer wheelchair assistance if necessary)
• Provide companionship to those waiting in the lobby area
• Direct queries, when appropriate, to the main reception desk
• Approach people who appear to be unsure of where they are going and assist them
• Ensure there is adequate supply of wheelchairs in room off lobby area
• Assist those needing to book a taxi, inviting them to take a seat in the lobby and checking on taxi when it arrives (need to distinguish veterans who get taxi provided by Veterans affairs).
• Assist reception with additional duties when required e.g. fetching wheelchairs or assisting with luggage etc.
• Assist staff at main reception as required e.g. if a visitor presents at their desk seeking direction
• Assist with discharge from the hospital as required
• Ensure the lobby area is kept tidy
• Be conversant with bus and train timetables to/from hospital

Personal Attributes Required:

• Excellent customer service and communication skills (listening, speaking, nonverbal)
• Non judgemental attitude
• Empathy
• A willingness to be a part of the volunteer team
• A willingness to maintain confidentiality
• A willingness to undergo orientation and training and to attend regular volunteer meetings
• A friendly and helpful attitude
• A liking of people.