Patient Support

Purpose of the Role: To provide companionship and support for patients and their visitors


Specific Duties:

  • Providing companionship and support for patients and their relatives and friends.
  • Patient Check: Making sure that all items that the patient requires are within reach of the patient
  • Freshening flowers throughout each ward (see duty description)
  • Assisting and accompanying independent patients on walks (if given consent by staff)
  • Taking wheelchair patients out of their rooms for a walk (If given consent by staff and if staff assist patient into wheelchair)
  • Offering fluids to bed ridden patients (unless directed not to do so by staff).
  • Assisting with patient menus or other forms patients may need assistance in filling out.
  • Making tea and coffee for relatives or patients outside of morning/afternoon tea times.
  • Setting patients up for meals
  • Delivering phone messages to patients
  • Keeping area tidy
  • Reading to patients /Playing board games or cards
  • Hand, foot massage, applying makeup, brushing hair etc.


Personal Attributes Required:

  • Well developed communication skills (listening, speaking, nonverbal) and the ability to interact with people from diverse backgrounds
  • A non judgmental attitude; empathy and patience
  • A willingness to be a part of the team at Hollywood
  • An understanding of the importance of confidentiality
  • A genuine interest in and liking of people
  • Reliability, punctuality and the ability to commit time to volunteer on a regular basis
  • A willingness to undergo orientation and training and to attend Volunteer Services Meetings