Fringe Festival Box Office Team


BOX OFFICE TEAM

Volunteers on the Box Office Team are the experts on all things ticketing! They work at Box Office and Merchandise locations on, or close to, the Fringe site and are responsible for selling tickets to indoor shows and Fringe merchandise. This position can sometimes be fast-paced, depending on the location and time of day, and works directly with Patrons. Volunteers must be comfortable using a desktop or laptop computer and learning to operate our ticketing software. 

 

 

Duties & Responsibilities 

  • Count and reconcile cash at the beginning and end of each shift 
  • Sell tickets to Fringe Patrons using our ticketing software 
  • Sell merchandise to Fringe Patrons using point-of-sale software on a tablet 
  • Assist Patrons searching for tickets or Festival information 
  • Inform all Patrons of our ticketing policies with every purchase 
  • Collect contact information from Patrons so they may be contacted in the event of show changes or cancellations 
  • Print will-call tickets for Patrons who want physical tickets 
  •  

 

Skills & Qualifications 

  • Must be 16+ years of age 
  • Must attend an in-person, pre-event training session 
  • Comfortable with cash handling 
  • Proficient at operating a desktop or laptop computer (Windows operating system) and tablet 
  • Comfortable learning how to use our ticketing and point-of-sale software 
  • Comfortable working in a busy, fast-paced environment 
  • Fluent in spoken and written English 

 

 

Shift Length & Hours 

  • Shifts are approximately 4 hours in length 
  • Shifts occur between the hours of 9:45 AM to 12:30 AM 

 

 

Do you have questions about the duties or requirements for this team? Contact us! We want to ensure you have a fun and rewarding volunteer experience. Email volunteers@fringetheatre.ca, call 780-409-1922, or text 587-409-0052. We can discuss your needs, skills, favourite activities, and any possible modifications in order to find the perfect team for you! 

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