Warm Line Caller
- Provide warm, friendly and timely telephone contact with families living with periods of separation due to military requirements.
- To offer information on programs and services available through Separation & Reunion Support in particular and the MFRC in general
- Calls are documented and the information is reported to the Coordinator to ensure consistent quality service.
- Maintain strict confidentiality and proper protection of personal information
- Meet at the end of each warm line call session to debrief and discuss any identified problems or issues.