Software Support - Intern - Maintenance of Better Impact Volunteer Management Software

Maintenance of Better Impact Software Intern

 

JOB DESCRIPTION

Reports to:  Volunteer Coordinator

 

Summary/Objective

In order to maintain a smooth-running volunteer management system, a current set of volunteers, applicants and data are essential.  Long Beach Area Veterans Collaborative utilizes Better Impact for its volunteer management software.

 

Time Commitment

5 – 10 hours per week.

 

Essential Functions

  1. Learn how to use Better Impact on both the volunteer and administrative sides, utilizing online  training and working with the coordinator.
  2. Respond to requests from Volunteer Coordinator to add/change/delete activities (jobs), maintain a clean volunteer database.
  3. Assist in creating and maintaining email templates, applications and other internal functions  to keep the system clean.
  4. Occasionally speak with volunteers as requested

 

Competencies

  1. Technical acumen and attention to detail are essential.
  2.  Ability to communicate with resources if needed.
  3. Be proficient in the operation of the database and software. (training will be given)

 

Preferred Experience

  1. Working with a volunteer management system in some capacity or with some application software that requires configuring.
  2. Work independently in a virtual environment.
  3. Be proficient in communications with clients or as a support person.