Welcome to Freeman Arts Pavilion

Parking Attendant

(Parking Crew)

Purpose of the Role

Volunteer Parking Attendants provide essential support to ensure safe and efficient traffic flow and parking for patrons at Freeman Arts Pavilion performances. They help create a positive first impression for patrons, support venue safety, and assist in maximizing available parking spaces. Parking Attendants are strategically positioned throughout the parking areas to direct vehicles and pedestrians safely while delivering exceptional customer service.

Essential Responsibilities

• Direct vehicles to assigned parking areas efficiently and safely
• Assist with entry and exit traffic flow throughout the onsite lots and park & ride
• Ensure traffic lanes and fire lanes remain clear of vehicles and obstacles
• Encourage pedestrians to use sidewalks and safe walking areas, including intersections in the Bayside community
• Assist with the setup and reconfiguration of traffic control equipment (cones, bars, signs, barricades, etc.)
• Monitor parking areas for safety concerns or hazards and communicate with JMFF Staff as needed
• Direct patrons to the main entrance of the venue
• Support Park and Ride shuttle traffic as assigned
• Work cooperatively with other volunteers and JMFF staff to maintain safety and order
• Greet patrons warmly and answer basic questions about the evening’s performance
• Understanding of event layouts, seating arrangements, and venue flow

Skills and Attributes

• Friendly, approachable, and professional
• Comfortable directing vehicles and interacting with patrons
• Able to work in a fast-paced, outdoor environment at night
• Observant, safety-conscious, and attentive to detail
• Team-oriented and flexible, able to adapt quickly to changing situations

Qualifications

• Must be 18 years of age or older
• Ability to stand for 4+ hours in all weather conditions, including extreme heat on asphalt / concrete
• Ability to lift up to 15 pounds
• Willingness to follow directions and use provided safety uniforms and equipment
• Comfortable performing duties at night

Training and Support

Volunteers are required to complete a series of onboarding and training courses including but not limited to:

• Virtual & In-Person Orientations
• Virtual and In-Person Training
• Venue Tour

Concessions Volunteer

(Concessions Crew)

Purpose of the Role

Concessions Volunteers assist with the sale of food and beverages to patrons in a friendly and efficient manner. This role helps ensure a positive and enjoyable experience for patrons while maintaining responsible service in compliance with Delaware State Laws. Attendants work at various locations throughout the venue.

Essential Responsibilities

• Provide friendly and efficient service when selling food and beverages to patrons
• Operate Point of Sale (POS) equipment and accurately process electronic transactions (training provided)
• Serve alcoholic beverages responsibly in accordance with Delaware law
• Restock products and supplies as needed throughout the shift
• Assist with setup and breakdown of concession areas
• Be knowledgeable about concession offerings and pricing to answer patron questions
• Maintain a clean, safe, and organized concession environment
• Work cooperatively with other volunteers and staff in a fast-paced, team-oriented setting
• Support the venue by helping with other tasks as needed, including clean-up after events
• Understanding of event layouts, seating arrangements, and venue flow

Essential Skills

• Friendly, approachable, and customer-focused
• Comfortable working in a fast-paced, team-oriented environment
• Reliable, attentive to detail, and willing to learn
• Able to follow instructions and communicate clearly with staff and volunteers
• Positive attitude and willingness to help

Qualifications

• Must be 21 years of age or older
• Must complete Responsible Alcohol Server Training approved by the State of Delaware and file documentation with the Volunteer Manager
• Ability to stand for 5+ hours in all weather conditions and on hard surfaces
• Ability to lift up to 25 pounds
• Ability to bend, reach, and stretch to access items on shelves, coolers, or beverage storage areas
• Ability to provide excellent customer service and read in loud and dim environments

Training and Support

Volunteers are required to complete a series of onboarding and training courses including but not limited to:

• Virtual & In-Person Orientations
• Virtual and In-Person Training
• Venue Tour

On-the-job training

Greeter

(Welcome Crew)

Purpose of the Role

Volunteer Greeters provide a warm and professional welcome to patrons as they approach and enter the Freeman Arts Pavilion. They help set expectations for the guest experience, share important venue information, and ensure patrons move efficiently through the ingress process. Greeters play a key role in creating a positive first impression and helping patrons navigate the venue safely and smoothly.

Greeters will be strategically placed both inside and outside of the gates to assist patrons throughout the venue.

Essential Responsibilities

• Enthusiastically and professionally welcoming all patrons and guests into the venue
• Direct patrons to entrances, security, and seating areas efficiently
• Provide clear, friendly answers to general questions about the venue, events, and policies
• Share information about venue rules, carry-in policies, and re-entry procedures
• Help ensure each patron has a ticket ready for scanning and is prepared for security checkpoints
• Direct patron traffic through queue lines and security checkpoints
• Maintain a positive and approachable demeanor while interacting with large groups of patrons
• Be knowledgeable about the layout of the venue, seating locations, and event-specific details to guide patrons effectively
• Support venue operations by being aware of ongoing events and helping patrons navigate to different areas
• Follow guidance from JMFF Security staff and Volunteer Captains; do not engage in confrontations with patrons

Essential Skills

• Friendly, approachable, and professional
• Strong verbal communication skills; comfortable speaking loudly and interacting with many patrons
• Able to work in a fast-paced, team-oriented environment
• Observant and attentive to patron needs
• Positive attitude and willingness to help wherever needed

Qualifications

• Ability to stand for 5+ hours in all weather conditions, including direct sunlight and extreme heat
• Ability to bend, reach, and move around to assist patrons and manage lines
• Full understanding of event layouts, seating arrangements, and venue flow (training provided)
• Ability to follow instructions

Training and Support

Volunteers are required to complete a series of onboarding and training courses including but not limited to:

• Virtual & In-Person Orientations
• Virtual and In-Person Training
• Venue Tour
• On-the-job training
  
  

Chair Checker

(Welcome Crew)

Purpose of the Role

Volunteer Chair Checkers help ensure the safety and enjoyment of all patrons by screening chairs at venue entry points. They greet patrons warmly, enforce venue policies, and work closely with JMFF Security staff to maintain a smooth and secure entry process. Chair Checkers are strategically positioned at entrances to assist patrons and manage the screening of chairs and other permitted items.

Essential Responsibilities

• Screen chairs to ensure compliance with Freeman Arts Pavilion policies
• Physically handle and move chairs through the screening process
• Communicate with JMFF Security staff regarding any prohibited items or security concerns
• Be knowledgeable about venue and carry-in policies to answer patron questions
• Support the Security Team in safely managing patron entry before and during performances
• Adapt to a variety of situations and work in a flexible, team-oriented environment
• Support the venue by helping with other tasks as needed, including clean-up after events
• Basic understanding of venue layout and Freeman Arts Pavilion carry-in policies (training provided)

Essential Skills

• Friendly, approachable, and professional
• Comfortable directly interacting with patrons
• Able to work in a fast-paced, team-oriented environment
• Observant, attentive to detail, and safety-conscious
• Flexible and able to adapt quickly to changing situations
• Positive attitude and willingness to help wherever needed

Qualifications

• Ability to stand for 4+ hours in all weather conditions, including direct sunlight
• Ability to lift and move up to 25 pounds
• Ability to bend repeatedly throughout patron entry
• Comfortable physically handling chairs and other items as required

Training and Support

Volunteers are required to complete a series of onboarding and training courses including but not limited to:

• Virtual & In-Person Orientations
• Virtual & In-Person Training
• Venue Tour

Scanner

(Welcome Crew)

Purpose of the Role

Volunteer Scanners help ensure a smooth and efficient entry process by verifying tickets quickly and accurately. They provide one of the first impressions for patrons, welcoming them to the venue and delivering exceptional customer service while maintaining security and ticketing accuracy.

Scanners are strategically positioned at entry points to assist patrons and ensure only patrons with valid tickets are allowed entry.

Essential Responsibilities

• Enthusiastically and professionally welcome all patrons and patrons as they enter the venue
• Scan tickets and verify their validity quickly and accurately
• Troubleshoot scanning issues and direct patrons with ticket issues to the Box Office
• Count the number of tickets and track patron attendance using scanners, clickers, or other systems
• Be knowledgeable about upcoming performances and events to answer general questions
• Understand the venue seating layout and direct patrons with specific seating questions to the usher crew
• Adapt to changing technologies and systems as needed
• Follow guidance from Volunteer Leads and Box-Office staff
• Support the venue by helping with other tasks as needed, including clean-up after events
• Understanding of event layouts, seating arrangements, and venue flow

Essential Skills

• Friendly, approachable, and professional
• Strong verbal communication skills; comfortable speaking loudly and interacting with many patrons
• Able to work in a fast-paced, team-oriented environment
• Observant and attentive to patron needs
• Positive attitude and willingness to help wherever needed

Qualifications

• Ability to stand for 5+ hours in all weather conditions
• Ability to bend, reach, and move around to assist patrons and manage lines
• Basic understanding of event layouts, seating arrangements, and venue flow (training provided)
• Ability to follow instructions

Training and Support

Volunteers are required to complete a series of onboarding and training courses including but not limited to:

• Virtual & In-Person Orientations
• Virtual and In-Person Training
• Venue Tour

Lawn Attendant
(Welcome Crew)

Purpose of the Role

Lawn Attendants help maintain a clean, welcoming, and organized concession area for patrons. This role supports staff by assisting with patron flow, maintaining seating and condiment areas, and ensuring the lower lawn area remains tidy and inviting.

Essential Responsibilities

• Greet patrons in a friendly and welcoming manner
• Help direct patrons to shorter lines when possible
• Answer basic questions about concession offerings and locations
• Wipe down condiment stations as needed
• Wipe down picnic tables and seating areas as needed
• Pick up stray garbage
• Assist in keeping the Lawn clean and organized

Essential Skills

•  Friendly, approachable, and professional
• Comfortable interacting with patrons and answering basic questions
• Observant and attentive to cleanliness
• Ability to work in a team environment
• Positive attitude and willingness to assist where needed

Qualifications

• Ability to stand and walk for extended periods (up to 4 hours) in varying weather conditions
• Ability to lift up to 10 lbs
• Ability to bend or use provided tools to pick up stray garbage
• Ability to work with provided cleaning products
• Ability to follow instructions and work collaboratively with volunteers and staff

Training and Support

Volunteers serving in this role are required to complete onboarding and training that may include:

• Virtual & In Person Training Session(s)
• On-the-Job Training

Usher

(Usher Crew)

Purpose of the Role

Volunteer Ushers help create a safe, organized, and welcoming seating experience for patrons at the Freeman Arts Pavilion. Ushers assist with directing guests, managing crowd flow, and providing general venue information before, during, and after performances. Ushers are stationed throughout the seating lawn and play a key role in ensuring patrons can easily find their seats while maintaining clear pathways and a positive guest experience.

Essential Responsibilities

• Welcome patrons and assist with seating directions in a friendly and professional manner
• Direct patrons to appropriate seating areas based on tickets or wristbands
• Review tickets and apply wristbands when required
• Manage entrance points into seated areas throughout the performance
• Coordinating seating conflicts, issues, and seat changes with box office staff
• Maintain clear walkways and monitor crowd flow throughout the performance
• Assist with ingress and egress before, during, and after events
• Provide general venue information and answer patron questions
• Assist patrons with accessibility needs when requested, always asking permission before providing physical assistance
• Use radios, flags, or other tools to communicate with team members
• Identify and report safety concerns or tripping hazards to the Usher Lead or staff
• Use flashlights to illuminate pathways after dark

Essential Skills

• Friendly, approachable, and professional
• Strong communication skills and comfortable directing large groups
• Ability to remain calm and helpful in high-traffic environments
• Observant and attentive to safety and patron needs
• Team-oriented with a positive attitude

Qualifications

• Ability to stand for extended periods (up to 4 hours) in varying weather conditions and on concrete
• Ability to lift to 5 pounds
• Comfortable managing large groups of people
• Ability to follow instructions and adapt to changing seating configurations
• Ability to read in dim lighting and loud environment

Training and Support

• Virtual and In person Training & Orientation
• On-the-Job Training and Support from Crew Leads and Staff

Donor Relations Attendant 

(Welcome Crew)