Shop Trolley Volunteer
Shop Trolley Service
Skills Required
- Numerate
- Physically able to push a trolley
- Good communications skills
- Approachable & helpful
- Adaptable
- Supportive
Volunteers are expected to use hand gel before and after leaving each ward and adhere to the bare below the elbows policy ie no bracelets/watches and rings apart from wedding rings.
Volunteer Tasks & Responsibilities:
Volunteers will take the shop trolley to patients who are unable to visit the hospital shop.
The shop trolley leaves each morning from 9:30am-12:00pm and again in the afternoon from 1:30-4:00pm.
The shop staff (WH Smith) will be responsible for ensuring the correct stock is on the trolley.
The Volunteer Team are responsible for who is assigned on the Volunteer daily rota to assist on the shop trolley.
On arrival the volunteers should sign in at the Volunteers Office and then report to the Shop manager with their ID badge.
WH Smith staff are responsible for the stocking of the trolley and preparation of the float. There will be hand gel and a calculator provided on the trolley.
Volunteers will be expected to make a note of every item sold and how much it cost and tick off on the stock list. This will be handed back to the shop at the end of the shift together with the float.
Volunteers are expected to take their time with patients and chat to them while doing the rounds.
The Role does not allow a volunteer to:
-
Handling patients’ wallets/purses without a witness.
-
Leave the hospital building whilst accompanying a patient
-
Have access to confidential medical records
-
Undertake any cleaning
-
Stock the trolley or take stock from the shop without permission from WH Smith Staff.
-
Exchange personal contact details with patients or visitors.
All our volunteers are asked whilst volunteering to wear purple uniformed tops, ID badges and refrain from using their mobile phones.
Please adhere to all Policies as per the Volunteer Agreement.
