Lifeline | Bookfest & Events

 QUEUE CONTROL $2.50 SECTION

Venue Name:

Brisbane Convention & Exhibition Centre, Merivale Street, South Bank

Reporting Location:

Volunteer Check-in, Exhibition Hall 4

Reporting To:

Volunteer Supervisor

Role Location:

Halls 3 & 4

Role Summary:

To work alongside other team members to direct customers to available sale points, and assist customers with direction to exits and other facilities in the halls.

Specific Tasks:

1. Greet customers queueing at the entrance to the halls 
2. Provide customers with a map of the hall layout
3. Provide direction to preferred hall
4. Assist customers with directions to exits, bathrooms and cafes
5. Contact a staff member if you require assistance to help customers

Desired Requirements:

It is preferable that volunteers in this role have had some level of customer service experience and love to meet people. During busy shifts (weekends), the ability to efficiently communicate with a large volume of customers is required.

Personal Attributes:

• Ability to wear a smile under pressure
• Friendly and helpful
• Excellent communication skills
• Be prepared to help in other roles if required

Skills Acquired / Role Benefit

• Will meet new people
• Learn new skills

Note:

Refrigerators will be available for storage of your own provisions

Wear comfortable clothing and comfortable shoes, there is a lot of standing and walking on hard flooring.

It is a requirement for all volunteers and staff working at this event to wear enclosed shoes.

On-job training will be provided.