Lancashire Volunteer Partnership


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Blackburn with Darwen - Adult Learning

Blackburn with Darwen – Albion Mill

Blackburn with Darwen - Community Centres

Blackburn with Darwen - Community Resilience

Blackburn with Darwen - Community Support (Befriending)

Blackburn with Darwen - Environment

Blackburn with Darwen - Libraries

Blackburn Central Library

Community Libraries

Darwen Library

Overview:

This opportunity will be supporting the library service.

We are seeking volunteers who are: 

  • Friendly, approachable and happy to engage with people of all ages
  • Punctual, dependable and reliable
  • Happy to work as part of a team
  • Confident in working with the public and committed to equality and diversity
  • Committed to excellent, patient and thoughtful, customer care
  • Vigilant, with attention to detail
  • Enjoy helping people

 

Volunteers will be required to provide two character references and successfully complete occupational health checks prior to starting their role. An enhanced DBS check may be required at a later date.

TASKS:

Customer Care:

  • To welcome customers to the building, support them in the use of library services and encourage them to become regular users.
  • Assisting customers with the use of the self-service kiosks and Online Public Access Catalogue (OPAC).
  • To help find library stock for visitors, reservations and library staff.
  • Supporting the use of public access PCs, including online services e.g. Ancestry, Theory Test Pro, eBooks and online reservations.
  • Providing general information about library services.

 

Library Care:

  • Maintaining displays and ensuring that the library portrays a bright and attractive environment for customers.
  • General tidying, shelving and sorting stock.
  • Topping up the photocopier, kiosks and printers with paper.
  • Book maintenance e.g. jacketing / tabbing / page repairs etc.

 

Teamwork:

  • Communicating with library staff.
  • Promoting library services, e.g. reading schemes, events and activities and online resources.
  • Supporting and preparing for library activities and events e.g. children’s groups, storytime, coffee mornings and talks.
  • Providing ideas and suggestions to improve library services.
  • Attending relevant training and meetings.

 

Workplace Policies and Procedures:

  • Following the agreed procedures to report faults/repairs/health and safety issues e.g. building, furniture, equipment, accidents, near misses, ICT
  • Supporting record keeping, e.g. periodic visitor counts
  • Following the agreed procedures including reporting verbally to the supervisor or manager.
  • Log volunteering hours via an on-line computer system

REQUIRED QUALITIES:

  • Literate with good spoken and written English language skills
  • Numerate
  • Comfortable with using IT
  • Physical ability to move library resources and trolleys, and be on your feet for long periods of time
  • Excellent communication and interpersonal skills
  • Organisational skills
  • The ability to carry out tasks with minimal supervision
  • Ability to contribute effectively as part of a team
  • Experience of dealing directly with the public
  • Excellent understanding of the principles and delivery of customer care
  • Adaptable to changes in ways of working

TRAINING:

Training will be provided where necessary and may be in the form of peer support, distance learning or trainer led.

Age:       16+

SCHEDULE:

Monday               10am to 7pm

Tuesday               Closed

 

Wednesday         1pm to 5pm

Thursday              1pm to 5pm

Friday                   10am to 5pm

Saturday              10am to 2pm

LOCATION:

Darwen Library, Knott Street, Darwen. BB3 3BU

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Blackburn with Darwen – re:fresh

Burnley - Children and Family Wellbeing

Ightenhill Neighbourhood Centre (CFW)

Reedley Hallows Neighbourhood Centre (CFW)

The Chai Centre- Hunter St (CFW)

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Burnley - Community Support Befriending

Burnley - Libraries

Burnley - Museums

Gawthorpe Hall Museum

Queen Street Mill Textile Museum

Fill in an application

Burnley - Older People's Service

Chorley - Adult Disability Day Services

Chorley District Adult Disability Day Service Weldbank Lane, Chorley PR7 3NG

Fill in an application

Chorley - Children and Family Wellbeing

Clayton Green Neighbourhood Centre (CFW)

Highfield Neighbourhood Centre (CFW)

Lord Street Neighbourhood Centre, Chorley PR6 0RF

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Chorley - Community Support Befriending

Chorley - Libraries

Chorley - Older People's Service

Countryside Service

Fylde

Fylde - Children and Family Wellbeing

Sydney Street Neighbourhood Centre (CFW) Lytham St Anne's FY8 1TR

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Fylde - Community Support Befriending

Fylde - Libraries

Fylde - Older People's Service

Hyndburn - Children and Family Wellbeing

Park Child and Family Centre Neighbourhood Centre (CFW) Norfolk Grove BB5 4RY

Retain - Templates -Children and Family Wellbeing Service

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Hyndburn - Community Support Befriending

Hyndburn - Libraries

Hyndburn - Older People's Service

Lancashire Child & Youth Justice Service

Lancashire Child & Youth Justice Service PRESTON - South

Fill in an application

Lancashire Refugee Resettlement Programme

South Ribble District - Lancashire Refugee Resettlement Programme

Fill in an application

Lancaster & Morecambe - Community Support Befriending

Lancaster and Morecambe - Children and Family Wellbeing

Morecambe Neighbourhood Centre, Morecambe Library, Central Dr, Morecambe, LA4 5DL

Fill in an application

Lancaster and Morecambe - Libraries

Lancaster and Morecambe - Museums

Lancaster and Morecambe - Older People's Service

Pendle - Community Support Befriending

Pendle - Libraries

Preston - Adult Disability Day Services

Preston Adult Disability Day Services, Gerrard Street , PR1 8NQ

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Preston - Children and Family Wellbeing

Preston - Community Support Befriending

Preston - Community Support Befriending

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Preston - Libraries

Preston - Older People's Service

Ribble Valley - Community Support Befriending

Ribble Valley - Libraries

Ribble Valley - Older People's Service

Rossendale - Children and Family Wellbeing

Rossendale - Community Support Befriending

Rossendale - Libraries

Rossendale - Museums

Rossendale - Helmshore Mills Textile Museum

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South Ribble

South Ribble - Adult Disability Day Services

South Ribble - Children and Family Wellbeing

Bamber Bridge Neighbourhood Centre (CFW)

The Zone in South Ribble (CFW)

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South Ribble - Community Support Befriending

South Ribble - Libraries

South Ribble - Older People's Service

SPARE - Previous Burnley - LFRS

Burnley LFRS Cadet Support Belvedere Rd, Burnley BB10 3AA

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SPARE Previous L & M - LFRS

Morecambe - WESTGATE LA4 4TA

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SPARE Previous Wyre - LFRS

Waste Management

Preston REUSE Hub Preston Transfer Station Wallend Road Ashton on Ribble Preston PR2 2HW

Fill in an application

West Lancashire

West Lancashire - Adult Disability Day Services

West Lancs Adult Disability Day Service, White Ledge Centre, Spencers Lane, Skelmersdale, WN8 9JS

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West Lancashire - Children and Family Wellbeing

West Lancashire - Community Support Befriending

West Lancashire - Libraries

West Lancashire - Older People's Service

Wyre - Adult Disability Day Services

Wyre Adult Disability Day Services Larkholme Avenue, Fleetwood, FY7 7PN T:01253 897280

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Wyre - Children and Family Wellbeing

Wyre Neighbourhood Centre, Milton Street Fleetwood FY7 6QW

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Wyre - Community Support Befriending

Wyre - Libraries

Wyre - Older People's Service

Thornton House, Teal Close, Whimbrel Drive, Thornton Cleveleys, Lancashire FY5 2LR

Thornton House Teal Close, Whimbrel Drive off Mayfield Avenue, Thornton Cleveleys, Lancashire FY5 2LR

 

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ZPendle