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Op Shops & Retail
Ignite Change, Shop with Purpose, and Be a Hero!
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Looking for a fulfilling way to make a difference in the lives of animals? Our Op Shops and World For Pets stores are calling for passionate individuals like you to join our cause! By shopping, volunteering, or donating, you can become a hero for the animals we care for and support their well-being.
🐾 Volunteer Opportunities: Are you an animal enthusiast with a flair for retail, customer service, or simply want to be part of a fantastic team?
Join our Op Shop family as an Op Shop Assistant or Op Shop Driver Assistant. Make a tangible impact while gaining valuable experience and creating unforgettable moments. All of our current volunteer vacancies are linked below, please have a look through and apply today!
🐾 Shop with Purpose: Discover amazing bargains and unique treasures while helping us raise crucial funds for over 50,000 animals we care for each year. Our Op Shops offer a wide range of clothing, homewares, accessories, and furniture. Your purchases directly support our mission of compassion.
Join the RSPCA movement today and be a catalyst for change! Click below to explore our Op Shop locations, discover volunteer opportunities, and make a meaningful impact on the lives of animals. Together, let's create a brighter future filled with love, compassion, and wagging tails.
Volunteer Positions Available
Rescue
Answer the Call of Compassion: Unleash Your Heroic Spirit with RSPCA QLD's Inspectorate & Rescue Team!
Currently recruiting volunteers for Rescue Driving!
Embark on a heroic journey that will touch your soul!
Join our Inspectorate & Rescue team and become a lifeline for animals in need. In 2025 alone, a staggering 23,144 creatures received our life-saving assistance through our dedicated Rescue Units. Among them, an astonishing 77% were the magnificent treasures of Australian wildlife - our native birds, possums, koalas, kangaroos, and wallabies. As a Rescue Unit Driver or Rescue Unit Assistant volunteer, you'll be at the forefront of these daring missions, making a tangible impact on the lives of animals in distress.
If being out on the road and rescuing animals is appealing to you, the Rescue Unit Driver or Rescue Unit Assistant volunteer roles might suit you!
These roles are also perfectly suited to people who want to volunteer together, such as teaming up with a friend or partner.
At present, we are unable to accommodate volunteers who require the support of a support worker due to current program capacity.
Volunteer Positions Available
Rescue Support Volunteer Role | Wacol
Are you passionate about helping animals and want to make a real difference? Our Rescue Support Volunteer Role offers a unique opportunity to support RSPCA’s vital rescue operations across Queensland. From supporting the rescue team with coordinating rescue jobs to assisting with logistics, this role is perfect for those who thrive on variety and have skills to share.
Please note this role will be based at our Wacol Animal Care Campus.
Key Responsibilities
🗂️ Rescue Administration:
Managing rescue records, responding to enquiries, updating job details and compiling statistics
🚗 Logistics Support:
Coordinating vehicle servicing and repairs, maintaining rescue equipment, and assisting with inspections and inventory
🚨 Rescue Drivers & Assistants (Optional):
Providing transport support during emergencies and assisting with rescue operations when required
📞 Shift Coordination:
Following up on rescue jobs, sourcing external rescuers when needed, and assisting with job updates
📣 Project Support:
Creating training materials, contributing to awareness campaigns, researching service improvements, and updating citizen science databases
Why Volunteer With Us?
🧠 Build Valuable Skills:
Develop experience in administration, logistics, teamwork and animal rescue
🤝 Expand Your Network:
Connect with fellow animal lovers and industry professionals
🚀 Unlock Opportunities:
Gain experience that may lead to specialised roles or a career in animal welfare
🕒 Flexible Commitment:
Roles tailored to suit your availability, skills and interests
💬 Collaborative Environment:
Work closely with a passionate team of staff and volunteers
🎓 Learn & Grow:
Receive training in wildlife handling, RSPCA protocols and rescue operations
When Can You Volunteer?
📅 Shifts available seven days a week
🌞 Morning shift: 8:00am – 12:00pm
🌇 Afternoon shift: 2:00pm – 6:00pm
Whether you’re an animal lover looking for a rewarding way to give back or someone keen to support rescue efforts, this role offers something for everyone. Together, we can change lives – for animals and the people who care about them.
Important Reminders:
It is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.
Due to the time involved in training new Volunteers to become Rescue Unit Drivers, we are looking for those who will be able to maintain their commitment ongoing and are reliable. All of our vehicles are automatic and we recruit volunteers who hold a Queensland Drivers Licence.
Ready to Join Us?
Apply today! If you have any questions about this role, please contact the Volunteer Ambulance Coordinator via email on: animalambulance@rspcaqld.org.au or fill in the application above.
Toowoomba
Join the Fun and Make a Pawsitive Difference at our Toowoomba Animal Care Centre!
At RSPCA Qld, we offer a range of volunteer roles that put you right at the heart of animal care.
From hands-on work with dogs & cats, to helping behind the scenes, there’s something for everyone.
These roles are rewarding - but they’re not all cuddles! Keeping animals happy and healthy means plenty of cleaning and physical work. Rain or shine, weekday or public holiday, we need dedicated volunteers every single day.
If you’re ready to roll up your sleeves and make an impact, check out our current vacancies and apply today!
At present, we are unable to accommodate volunteers who require the support of a support worker due to current program capacity.
General Interests
Administration Assistant | Toowoomba
Be the Friendly Face of Animal Care!
What to expect
This rewarding role would suit applicants who are passionate about animal welfare, are outgoing and enjoy meeting new people, and have great computer and administration skills. In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Toowoomba, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls and other general administrative tasks as required.
Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured animals. As such you will need to possess a certain level of resilience when handling these situations.
What are the benefits?
🏢 Experience hands‑on involvement in the day‑to‑day operations of a busy animal shelter
🤝 Being part of a team of enthusiastic, hardworking individuals who make a difference in the lives of animals every day
What are the tasks?
📞 Answering phone calls and responding to customer enquiries
🐾 Assisting staff with adoptions, surrenders and boarding bookings
⌨️ Completing a variety of data entry tasks
🧹 Ensuring the reception waiting area is clean, tidy and welcoming at all times
📝 Undertaking other office duties as required
What skills and characteristics do I need?
😊 A confident, friendly and positive manner when meeting new people and making them feel welcome
🤍 Preparedness to be involved in delicate and occasionally challenging situations
✅ Reliable, with the ability to work independently, take initiative and multitask
💻 Computer literacy, including a good working knowledge of Microsoft Word and Excel
🐕 Willingness to learn animal handling techniques and housing requirements for incoming animals
When can I volunteer?
Our current available shifts are:
📅 Saturday and Sunday 9:30am-3:00pm
🕙 The successful candidate may have to attend training during the week
⏳ We request a minimum commitment of 1 x shift per week for a minimum of 3 months.
Important Reminders:
PLEASE NOTE: It is a requirement that before handling animals at the RSPCA you have an up-to-date Tetanus vaccination.
If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au
Wacol Animal Care Campus
Volunteer at our Wacol Shelter and Experience the Joy of Making a Pawsitive Difference!
At RSPCA Qld, we offer a range of volunteer roles that put you right at the heart of animal care. From hands-on work with dogs, cats, and farmyard friends to helping behind the scenes, there’s something for everyone.
These roles are rewarding—but they’re not all cuddles! Keeping animals happy and healthy means plenty of cleaning and physical work. Rain or shine, weekday or public holiday, we need dedicated volunteers every single day.
If you're keen to volunteer in an animal care role, please have a look at our current vacancies below and submit an application.
Due to high demand, our Volunteer roles are currently closed to new applications.
Please check back on this page regularly — we will reopen applications as soon as placements become available.
Please note we are unable to provide work experience or offer any student placements (exceptions being placements organised through university or tertiary programs).
Orientation dates are currently only being held on Mondays, due to staff constraints. We understand how this may affect your ability to begin volunteering and apologise that we can not open weekends up at this stage.
Animal Care & Shelter Support
Call Centre Volunteer | Wacol
What to expect
Calling all animal enthusiasts with a passion for making a difference! If you're dedicated to improving animal welfare and have valuable life skills to share, we have a rewarding volunteer role just for you. Join our bustling call centre team at the RSPCA and be the voice that connects animals with the care they need.
As a Call Centre Volunteer, you'll receive comprehensive training on our computer and telephone systems, equipping you to handle inquiries about animal adoptions, reunite lost and found animals with their owners, dispatch ambulances for injured animals, respond to emails, and perform data entry tasks. Your valuable skills and dedication will play a crucial role in saving lives every day.
What are the tasks?
What skills and characteristics do I need?
When can I volunteer?
We are seeking reliable volunteers who will be able to commit to a minimum of 1 x four hour shift per week for a minimum of 3 months to ensure consistency. Our training is extensive and highly detailed, with our team investing significant time to ensure you have all the knowledge and support you need. Because of this commitment, we’re looking for volunteers who are dedicated to continuing with us after training.
Where can I volunteer?
IMPORTANT INFORMATION:
- You will be required to attend a trial shift before you commence with your regular weekly shift.
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Due to the nature of the work, you may occasionally overhear distressing calls or incidents. While volunteers do not handle these calls directly, they can occur within the call centre environment. Please consider this carefully when applying for the role.
Wildlife
Join us in making a wild difference!
Step into the heart of wildlife care at our RSPCA Qld Wildlife Hospital and discover an experience like no other. As a volunteer, you’ll play a vital role in supporting the daily operations that help injured and sick native animals get back to the wild where they belong.
From assisting with essential tasks to learning about the unique needs of our incredible wildlife, every shift offers something new. You’ll gain hands-on insight into animal care, work alongside passionate professionals, and see firsthand the impact your efforts make.
It’s not always easy—wildlife care can be challenging and fast-paced—but the reward is immense. Every animal you help is a life changed, and every moment spent here is a chance to grow your skills and make a real difference.
With flexible shifts and the opportunity to meet a variety of native species, this is your chance to turn compassion into action.
Ready to help us protect and care for Queensland’s wildlife? Apply today and be part of something truly wild!
At present, we are unable to accommodate volunteers who require the support of a support worker due to current program capacity.
Wildlife Opportunities
Wildlife Reception | Wacol
Help Us Welcome Every Wild Guest
IMPORTANT NOTE:
Currently we only have capacity for the following reception shifts:
Wednesdays 5pm - 10pm
Fridays 5pm - 10pm
Wednesdays 5pm - 10pm
What to expect
This rewarding role would suit applicants who are passionate about Australian wildlife and dedicated to improving their welfare, who are outgoing and enjoy meeting new people, and have great computer and administration skills. In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Wildlife Hospital, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls from wildlife carers, local vet surgeries and other RSPCA departments, and other general administrative tasks as required.
Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured or deceased wildlife. As such you will need to possess a certain level of resilience when handling these situations.
What are the benefits?
🏥 Experience the day‑to‑day operations of a busy wildlife veterinary clinic
🦜 Enjoy up‑close exposure to a wide range of wildlife species, from common to endangered
📚 Learn more about Australian wildlife, including species identification and natural behaviours
🤝 Be part of a supportive team of enthusiastic, hardworking individuals who will help you grow and learn
What are the tasks?
📋 Record accurate details for incoming and outgoing animals
🐾 Assist staff with animal handling as required
🧹 Ensure reception waiting areas and consultation rooms are clean, tidy and welcoming at all times
📞 Liaise with wildlife carers regarding placement of injured or juvenile animals, birds and reptiles
☎️ Answer general telephone enquiries from wildlife carers
⌨️ Complete additional data entry tasks and administrative duties as required
🔄 Assist in other areas of the hospital when reception tasks are up to date
What skills and characteristics do I need?
🗣️ Excellent communication and customer service skills
😊 A confident, friendly and positive nature, making people feel welcome during difficult moments
🤍 Willingness to support people through delicate and sometimes challenging situations
✅ Reliable, with the ability to work independently, take initiative and multitask
💻 Computer literacy, including a sound working knowledge of Microsoft Word and Excel
🐾 Willingness to learn animal handling techniques and housing requirements for incoming wildlife
When can I volunteer?
We currently have the below shifts available only:
- Mondays: 8am-12:30pm, 4pm-8pm or 5pm-10pm
- Fridays: 4pm-8pm or 5pm-10pm
- Saturdays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm
- Sundays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm
Orientation and animal training will be required.
Important Reminders:
It is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.
If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au
