Volunteering with the RSPCA QLD

Welcome Wagging Tails and Happy Humans

If you are a friendly, welcoming, outgoing person who is passionate about supporting the RSPCA in finding animals their ‘forever’ homes, this rewarding volunteer position could be for you.  As a Volunteer Administration Assistant, you are the ‘face’ of RSPCA, the first person people see when they visit the shelter.  In this role, you are responsible for coordinating our very busy reception desk at the shelter; tasks include meeting and greeting customers, assisting with data entry, answering enquiries in person and by phone or email, typing in correspondence and other general office administration tasks.

What are the benefits?

• Opportunity to gain knowledge of the how the RSPCA operates.
• Gain experience with various administrative duties and further develop customer service skills.
• Working in a friendly team and meeting new people
• The opportunity to make a huge difference in your local community
• Knowledge of RSPCA, and learning how to interact with all our animals.

What are the tasks?

• Greeting customers on arrival to the shelter
• Answering with general and adoption enquiries
• Answering incoming phone calls
• Assisting with data entry
• Responding to emails and typing correspondence
• General office administration tasks

What skills and characteristics do I need?

• Excellent communication skills
• Computer literate with a good knowledge of Microsoft Word and Excel, and data entry
• Ability to work independently and take initiative
• Reliable and committed
• Friendly and welcoming nature
• Excellent attention to detail, and able to multi task

When can I volunteer?

• Availability any days from Wednesday - Sunday between 10am - 2pm (flexible).
• We request a minimum commitment of 1hr x shift per week for a minimum of 3 months to ensure consistency and continuity with the animals.   
• Full orientation and training is provided.

Important Reminders:

It is also a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.

Stack up Impact - Join Our Warehouse Crew!

In this volunteer role, you will assist with our online ordering process by carefully picking and packing the products that our customers have ordered. Your attention to detail will ensure that each order is correct and carefully packed, helping us maintain our high standards of service.

This role involves working in a supportive and friendly environment, where you’ll collaborate with a team of passionate individuals who are dedicated to making a positive impact on animals' lives. While you’ll be on your feet for some of the time and lifting and carrying items of varying weights, you’ll receive the support you need to feel comfortable in the role.

Key Responsibilities:

• Pick and pack products for online orders.
• Ensure accuracy and care in packing orders.
• Maintain safety standards in a warehouse environment.
• Contribute to the overall success of RSPCA Queensland’s mission

Shifts Available:

• Any Weekday from 9 am to 1 pm.
• Preferably Tuesday or Thursday!

Whether you're looking to gain new skills, connect with others in your community, or make a meaningful impact on the lives of animals, we welcome all volunteers! No prior experience required – just a willingness to learn and help make a difference.

Ready to start? Submit your application today and be a part of our dedicated team!

Help Us Welcome Every Wild Guest

What to expect

This rewarding role would suit applicants who are passionate about Australian wildlife and dedicated to improving their welfare, who are outgoing and enjoy meeting new people, and have great computer and administration skills.  In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Wildlife Hospital, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls from wildlife carers, local vet surgeries and other RSPCA departments, and other general administrative tasks as required.

Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured or deceased wildlife.  As such you will need to possess a certain level of resilience when handling these situations.

What are the benefits?

• Opportunity to gain skills and experience with various administration responsibilities and further develop your customer service skills
• Experience in the day to day operations of a busy Wildlife veterinary clinic, including the opportunity to get an up-close look at a wide range of species from common animals to endangered species
• Learning more about Australian wildlife, including learning species ID techniques and natural behaviours
• Being part of a team of enthusiastic, hardworking individuals who will support you in learning new skills

What are the tasks?

• Greeting members of the public and registered wildlife carers as they bring animals into the hospital
• Recording the details of incoming and outgoing animals
• Assisting staff with animal handling as required
• Ensuring the reception waiting area and consult rooms are kept clean and tidy at all times
• Liaising with wildlife carers regarding the placement of injured/juvenile animals, birds and reptiles
• Answering general telephone enquiries from wildlife carers
• Other data entry tasks and general duties as required
• Assisting in other areas of the hospital if reception tasks are up to date

What skills and characteristics do I need?

• Reception volunteers must be over 18 years of age
• Excellent communication and customer service skills
  Confident, friendly nature and positive in meeting new people and making them feel welcome
• Prepared to be involved in some delicate and sometimes challenging situations
  Reliable, with the ability to work independently, take initiative and multitask
• Computer literate with a good knowledge of Microsoft Word and Excel
  Willingness to learn handling techniques and housing requirements for incoming animals

When can I volunteer?

We currently have the below shifts available only:

Mondays: 8am-12:30pm, 4pm-8pm or 5pm-10pm

Fridays: 4pm-8pm or 5pm-10pm

Saturdays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm
Sundays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm

Orientation and animal training will be required.

Important Reminders:

It is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.

If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au