Voluntary Action South West Surrey

Activity Type Classifications

• Older People
• Trustees / Management Committees

Suitability Classifications

• Suitable for adults
• Suitable for retirees

Time Commitment Classifications

• A few hours a month

Duration Commitment Classifications

• 1 to 2 years
• Over 2 years

Schedule Classifications - could be any of the following a few hours a month

• Monday mornings
• Monday afternoons
• Tuesday mornings
• Tuesday afternoons
• Wednesday mornings
• Wednesday afternoons
• Thursday mornings
• Thursday afternoons
• Friday mornings
• Friday afternoons

Trustee Role Description

Our trustees play a vital role in making sure that Age UK Surrey achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Age UK Surrey has a clear strategy and that our work and goals are in line with our vision:

For people to improve their wellbeing and independence to get the most from later life.

Just as importantly, they support and challenge the executive team to enable Age UK Surrey to grow and thrive, and through this, achieve our aims.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

 

Duties:

• Support and provide advice on Age UK Surrey’s purpose, vision, goals and

activities.

• Approve operational strategies and policies, and monitor and evaluate their

implementation.

• Oversee our financial plans and budgets and monitor and evaluate

progress.

• Ensure the effective and efficient administration of our charity.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve our financial statements.

• Provide support and challenge to our CEO in the exercise of their delegated authority.

• Keep up to date about changes in our operating environment.

• Contribute to regular reviews of our governance. Attend Board and Committee meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect

our interests, to the exclusion of your own personal and/or any third party interests.

• Contribute to the broader promotion of our objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

There will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

What we are looking for:

We are looking for people willing to bring energy, enthusiasm and commitment to the role and who will broaden the diversity of thinking on our board.

You do not need previous governance experience – we will provide a full induction and training.

Personal skills and qualities:

• Willingness and ability to understand and accept your responsibilities and liabilities as a trustee and to act in the best interests of Age UK Surrey.

• Ability to think creatively and strategically, exercise good, independent judgement

and work effectively as a board member.

• Effective communication skills and willingness to participate actively in discussion.

• A strong personal commitment to equity, diversity and inclusion.

• Enthusiasm for our vision and mission.

• Willingness to lead according to our values.

• Commitment to Nolan’s seven principles of public life: selflessness, integrity,

objectivity, accountability, openness, honesty and leadership.

 

Terms of office:

• Trustees are appointed for a 3 year term of office, renewal for 1 further term to a

maximum of 6 years.

• This is a voluntary position, but reasonable expenses are reimbursed.

Time commitment:

• Attending quarterly Board meetings as well as committee meetings throughout the year. Currently meetings are held in person at the Clockhouse Centre, Milford, Godalming.

• Attending annual staff/trustee meetings and ad hoc meetings as required.

• Completing safeguarding training and induction training as required.

Areas of expertise/ experience relevant to Age UK Surrey are:

Income Generation

Fundraising

Governance

Finance and accounting

Social welfare/care

Operating a community hub

Human Resources

Digital communications/ IT

Marketing/ public relations

Strategic Planning

Monitoring and evaluating performance

Legislation relating to Age UK Surrey

Safeguarding Vulnerable Adults

Knowledge of the sector

VOLUNTEER ROLE: Check in and Chat Volunteer

As people get older, some may find they spend more time on their own. This can sometimes feel lonely, boring and lacking in social interaction.

Our volunteer Check in and Chat service is for older people so they can enjoy chatting with someone over the phone, all from the comfort of their home with a weekly 30-minute chat at a time which suits both volunteer and older person.

You will be matched with a person who has similar interests to you.

As a Check in and Chat volunteer you can make a difference to the wellbeing of an older person's life.

Hours: 30 minutes a week at your convenience at an agreed time with your elderly telephone friend

Supported by: Befriending Team

Location: Surrey

Main Duties: Making time for a 30-minute call at a mutually agreed day and time each week. Being kind and respectful to your telephone friend. A commitment to volunteering with us for several months or longer Agreeing to our volunteer terms and conditions.

Personal Qualities: You enjoy a good phone call You have patience, empathy and understanding

Skills: Excellent listening skills Have empathy for older people The ability to value and respect others’ opinions and beliefs

References/ID: The role requires two references. Please provide a copy (or equivalent) of your photo-driving license (or equivalent) via scan/i-photo with your volunteer registration form via email to Volunteer Lead / Volunteer@ for minimal ID purposes.

To find out more, click on the "Fill in an Application" box and I will get back to you.

Debra

We are looking for a Volunteer to join us as a Happy Feet Administrator – at our The Clockhouse Community Centre, Chapel Lane, Milford, GU8 5EZ

Wednesday 9am – 2pm, Thursday 12.30 -3.30pm, Friday 9am – midday 

This would suit 2 volunteers sharing these hours/days.

You will be supported by:    Charlotte Lawrence / Kerry Oakley – our service managers

Main Duties:     To welcome patients to our Happy Feet service.  

To use a computerized system to log patient attendance, book future appointments and take payment for services. Issue appointment cards. Contact patients to remind them of upcoming appointments. Answer simple patient questions.

Personal Qualities:    Cheerful, friendly, compassionate, caring, and excellent communication and organisational skills are essential qualities for this role. 

Skills:     Confident to use a computer and online systems; Confident to use a phone and make calls; Confident to send and receive emails; Full training and support will be provided to enable candidates to learn these skills, although some tech awareness would be beneficial.

Contact:  If you would like more information or to apply for this Volunteer role please contact Debra - Volunteer Manager   Email: volunteer@ageuksurrey.org.uk

Working hours:   ½ day per week- on average.                                                         

Reporting to:     Outreach Coordinator

Location:              Surrey                                     

Main Duties:  

Visiting Older People at home to assist with filling out forms including; Attendance Allowance and Blue Badges.

The role is supported by the Information and Advice team with full training on all benefits for older people.

Desirable Skills:

• Empathy with concerns of older people
• Patience and good listening skills
• Good communication and literacy skills         
• Self motivated                                 
• Ability to work independently and as part of a team
• A commitment to working within the boundaries of Age UK

 Expenses:  All travel expenses are reimbursed.

For further information please click on the Fill in an Application button.  

(Ash, Cranleigh, Farnham, Godalming, Guildford, Haslemere, Mole Valley)

Clockhouse Volunteers Role Profile – Clockhouse Café Volunteer

Location: Chapel Lane, Milford, Godalming GU8 5EZ

The Clockhouse is a social day centre, located in Milford, providing a range of activities for those pre & post retirement – we rely on the help of volunteers in these roles –

Note: all Volunteers have a Discount on food at the Clockhouse Cafe:

Role Details	General Description/Hours	Specific Criteria
Clockhouse Cafe Volunteers   As a Clockhouse Café Volunteer, you will support the team in creating a warm, welcoming environment for our guests. You will serve food, share a meal with our guests, encourage conversation and help clean up after the meal.  Ensuring food is served in a timely and consistent manner and in accordance with food hygiene requirements. You will receive training on the job.	Hours:     Monday 10.30am to 1.30pm & 1.30pm to 3.00pm   Friday 10.30am to 1.30pm & 1.30pm to 3.00pm	Skills Have bags of enthusiasm! Follow all Age UK Surrey policies and procedures – including the volunteering requirements Follow all training you receive when registering with us Support The Clockhouse to fulfil its mission of nourishing communities with food and conversation  Strong interpersonal and communication skills Ability to work independently and as part of a team Basic knowledge of food handling helpful Able to take instruction and direction from the Cook Ensure that all guests are greeted and served in a friendly manner. Focused and professional attitude Desire to provide valuable skills and experience to a charitable organisation Willingness to consider additional tasks/responsibilities.
	Benefits Ongoing support and advice. Skills to add to your CV and a reference if/when you need it. The opportunity to meet a network of like-minded people. A fun, creative volunteer experience within a community led project.

 

General:

Volunteers report to the Clockhouse Manager on site

A Basic DBS will be registered at no cost to you

You are able to apply for more than one volunteer role

You will be supported and guided by the staffing team

You will be invited to an online Induction with Age UK Surrey

 

Please click on the “Fill in an Application Form” box to register your interest

Location: Chapel Lane, Milford, Godalming GU8 5EZ

The Clockhouse is a social day centre, located in Milford, providing a range of activities for those pre & post retirement – we rely on the help of volunteers in these roles –

Note: all Volunteers have 50% Discount on meals at the Clockhouse:

Role Details	General Description/Hours	Specific Criteria
Reception Administration Assistant Volunteer   If you would like to gain experience and skills towards a career in office admin, this could be the role for you!   In this role you’ll be able to gain experience in record keeping.   You will learn reception skills, answering calls and will be trained to handle calls on the phone system providing an excellent opportunity to use existing experience or acquiring new skills.	Hours: Reception: Monday: 10.30am – 12.30pm & 1.30pm to 3.00pm   Administration Thursday:  1pm to 3pm  Friday:  1pm to 3pm   Answering phones Data entry Filing Maintenance of office space Other duties specifically around coordination of special events, or as assigned Receiving and sorting mail (post, general office) enquiries/emails Some photocopying You will also have the opportunity to occasionally provide cover for reception	Skills Must present a professional appearance and a friendly manner Must be dependable and punctual Be courteous and personable when dealing with the public Be self-directed, willing to take initiative, and detail-oriented Respect and maintain confidentiality of Age UK Surrey volunteers, partners, and donors Computer skills are desired, but not essential Ability to learn specific phone system, putting through calls. Benefits Knowledge that you are working as a team to ensure that office functions run smoothly Work experience Free refreshments Free parking if needed The opportunity to meet a large network of like-minded people. A fun, creative volunteer experience within a community led project

 

General:

Volunteers report to the Clockhouse Manager on site

A Basic DBS will be registered at no cost to you

You are able to apply for more than one volunteer role

You will be supported and guided by the staffing team

You will fully registered be invited to an Induction with Age UK Surrey and be part of our volunteer team

 

Please click on “Fill in an Application Form” to register your interest

 

VOLUNTEER ROLE 

 

Title: Dementia Support Volunteer

 

Hours:  Tuesday mornings 10am – 12.15  Tuesday afternoons 12.30 – 3pm. (Mytchett Centre)

            Thursday 10.30am - 12.15 (Japonica Court)

                                                            

Supported by: Dementia Outreach Worker - Beverley Caldwell

 

Locations:

The Mytchett Centre, 140 Mytchett Road, Camberley, GU16 6AA 

The Benson Room, Japonica Court, Shawfield Road, Ash, Guildford GU12 6QU          

 

Main Duties:

 

Morning - Assisting Dementia Outreach Worker to facilitate a Memory Lane session for people living with dementia or mild cognitive impairment (sessions to help maintain memory and mental functioning), this could involve helping with a range of activities such as art, music and reminiscence. Making tea & coffee.

 

Afternoon – Assisting Dementia Outreach Worker to facilitate group activity attended by people living with dementia or mild cognitive impairment and their carers – activities could range from quizzes to bingo to arts and crafts. Making tea & coffee.

 

Training would be ‘on the job’ learning and specialist Dementia training if necessary; online DBS registration with Age UK Surrey will be provided at no cost.

 

Personal Qualities:     

Patience with older people

Good communication skills

Empathy with older people

Compassionate towards others

Are Reliable and Adaptable

 

Skills Desirable:

Organised

Resourceful

Creative

Some experience with dementia or older people would be desirable but not essential.

                                      

Transport and Expenses

 

Unless located in walking distance then your own transport will be needed to get to The Mytchett Centre or Japonica Court. Transport expenses will be reimbursed (keep receipts / record mileage)

 

Enquiries to: volunteer@ageuksurrey.org.uk or fill out online volunteer registration form:

 

https://www.ageuk.org.uk/surrey/get-involved/volunteer/volunteer-registration-form/

Handyman Person for Our Haslemere Charity Shop (GU27 1LF)

 

Hours:  Ad-hoc, flexible; scheduling will be based on volunteer availability

                                                                       

Supported by: Head Of Retail, Age UK Surrey

 

Location: Haslemere - 9-11 Junction Place, Haslemere GU27 1LE

 

Summary:

 

We are looking for a volunteer for our Haslemere Charity Shop to help us with small maintenance jobs which often get delayed.

 

We would really appreciate the help of a practical and reliable volunteer Handyman/person to help with general DIY and maintenance tasks, ensuring our Shop’s remain safe, functional, and welcoming for our customers.

 

This role is highly flexible and can be arranged around your availability.

 

Whether you can give a few hours a month or more regularly, your help will be greatly appreciated as it will make a real difference in keeping our shops well maintained and running smoothly.

 

Use your DIY skills to support a great cause – Age UK Surrey supports older people across Surrey with our services and activities

 

Main Duties: 

 

General repairs, including fixing door handles, furniture, and minor

plumbing issues.

Basic painting and decorating to keep our spaces looking fresh and welcoming.

Minor electrical work, such as changing light bulbs or securing loose fittings.

Basic carpentry, such as putting up shelves or repairing damaged furniture.

Identifying and reporting any larger maintenance issues to Staff Manager. 

 

Personal Qualities:  

                          
Reliable, friendly, helpful and willing and able to volunteer as part of a team and independently.

 

Skills:

Basic DIY and Maintenance Skills.

 

No Professional qualifications required, just confidence in general Basic handyman tasks.

 

Problem-Solving Mindset – Ability to assess small maintenance issues

and find practical solutions and repairs as needed.

 

Attention to Detail – Ensuring work is completed safely and to a good

standard.

 

Flexibility – Happy to take on a variety of small jobs based on the Shop’s needs.

 

Expenses:

 

Age UK Surrey will reimburse all agreed expenses e.g. car mileage.

 

You will be given shop familiarisation training covering the practical maintenance requirements and shop operations.

 

You will attend an induction also into the Charity providing important health and safety and other key information for volunteering with us.

 

We will contact two referees you provide for a reference.

 

We also conduct a basic background check with your consent.

 

Volunteers need to be age 18 or over.

 

Apply:

 

If you are interested in becoming a Handyman person to Volunteer with us we would love to hear from you. Please do get in touch to find out how you can help us.

 

For more information or to register as a volunteer for this role please contact the Volunteer Manager on: volunteer@ageuksurrey.org.uk or register directly and securely online here:

 

https://www.ageuk.org.uk/surrey/get-involved/volunteer/volunteer-registration-form/

 

Age UK Surrey, The Clockhouse Community Centre, Chapel Lane, Milford, Surrey, GU8 5EZ. Registered charity number 1036450

Handyman Person for our East Molesey Charity Shop

 

Hours:  Ad-hoc, flexible; scheduling will be based on volunteer availability

                                                                       

Supported by: Head Of Retail, Age UK Surrey

 

Location: East Molesey

 

Summary:

 

We are looking for a volunteer for each of East Molesey Charity Shop to help us with small maintenance jobs which often get delayed.

 

We would really appreciate the help of a practical and reliable volunteer Handyman/person to help with general DIY and maintenance tasks, ensuring our Shop’s remain safe, functional, and welcoming for our customers.

 

This role is highly flexible and can be arranged around your availability.

 

Whether you can give a few hours a month or more regularly, your help will be greatly appreciated as it will make a real difference in keeping our shops well maintained and running smoothly.

 

Use your DIY skills to support a great cause – Age UK Surrey supports older people across Surrey with our services and activities

 

Main Duties: 

 

General repairs, including fixing door handles, furniture, and minor

plumbing issues.

Basic painting and decorating to keep our spaces looking fresh and welcoming.

Minor electrical work, such as changing light bulbs or securing loose fittings.

Basic carpentry, such as putting up shelves or repairing damaged furniture.

Identifying and reporting any larger maintenance issues to Staff Manager. 

 

Personal Qualities:  

                          
Reliable, friendly, helpful and willing and able to volunteer as part of a team and independently.

 

Skills:

Basic DIY and Maintenance Skills.

 

No Professional qualifications required, just confidence in general Basic handyman tasks.

 

Problem-Solving Mindset – Ability to assess small maintenance issues

and find practical solutions and repairs as needed.

 

Attention to Detail – Ensuring work is completed safely and to a good

standard.

 

Flexibility – Happy to take on a variety of small jobs based on the Shop’s needs.

 

Expenses:

 

Age UK Surrey will reimburse all agreed expenses e.g. car mileage.

 

You will be given shop familiarisation training covering the practical maintenance requirements and shop operations.

 

You will attend an induction also into the Charity providing important health and safety and other key information for volunteering with us.

 

We will contact two referees you provide for a reference.

 

We also conduct a basic background check with your consent.

 

Volunteers need to be age 18 or over.

 

Apply:

 

If you are interested in becoming a Handyman Volunteer we would love to hear from you. Please do get in touch to find out how you can help us.

 

For more information or to register as a volunteer for this role please contact the Volunteer Manager on: volunteer@ageuksurrey.org.uk or register directly and securely online here:

 

https://www.ageuk.org.uk/surrey/get-involved/volunteer/volunteer-registration-form/

 

Age UK Surrey, The Clockhouse Community Centre, Chapel Lane, Milford, Surrey, GU8 5EZ. Registered charity number 1036450

Handyman person for our Lingfield Charity Shop

 

Hours:  Ad-hoc, flexible; scheduling will be based on volunteer availability

                                                                       

Supported by: Head Of Retail, Age UK Surrey

 

Location: Lingfield – 23 High Street Lingfield RH7 6AA

 

Summary:

 

We are looking for a volunteer for our Lingfield Charity Shop to help us with small maintenance jobs which often get delayed.

 

We would really appreciate the help of a practical and reliable volunteer Handyman/person to help with general DIY and maintenance tasks, ensuring our Shop’s remain safe, functional, and welcoming for our customers.

 

This role is highly flexible and can be arranged around your availability.

 

Whether you can give a few hours a month or more regularly, your help will be greatly appreciated as it will make a real difference in keeping our shops well maintained and running smoothly.

 

Use your DIY skills to support a great cause – Age UK Surrey supports older people across Surrey with our services and activities

 

Main Duties: 

 

General repairs, including fixing door handles, furniture, and minor

plumbing issues.

Basic painting and decorating to keep our spaces looking fresh and welcoming.

Minor electrical work, such as changing light bulbs or securing loose fittings.

Basic carpentry, such as putting up shelves or repairing damaged furniture.

Identifying and reporting any larger maintenance issues to Staff Manager. 

 

Personal Qualities:  

                          
Reliable, friendly, helpful and willing and able to volunteer as part of a team and independently.

 

Skills:

Basic DIY and Maintenance Skills.

 

No Professional qualifications required, just confidence in general Basic handyman tasks.

 

Problem-Solving Mindset – Ability to assess small maintenance issues

and find practical solutions and repairs as needed.

 

Attention to Detail – Ensuring work is completed safely and to a good

standard.

 

Flexibility – Happy to take on a variety of small jobs based on the Shop’s needs.

 

Expenses:

 

Age UK Surrey will reimburse all agreed expenses e.g. car mileage.

 

You will be given shop familiarisation training covering the practical maintenance requirements and shop operations.

 

You will attend an induction also into the Charity providing important health and safety and other key information for volunteering with us.

 

We will contact two referees you provide for a reference.

 

We also conduct a basic background check with your consent.

 

Volunteers need to be age 18 or over.

 

Apply:

 

If you are interested in becoming a Handyman person to Volunteer we would love to hear from you. Please do get in touch to find out how you can help us.

 

For more information or to register as a volunteer for this role please contact the Volunteer Manager on: volunteer@ageuksurrey.org.uk or register directly and securely online here:

 

https://www.ageuk.org.uk/surrey/get-involved/volunteer/volunteer-registration-form/

 

Age UK Surrey, The Clockhouse Community Centre, Chapel Lane, Milford, Surrey, GU8 5EZ. Registered charity number 1036450

Description

Trustee Role Description

We are looking for Trustees for our Board with senior skills in any of these areas:

Legal Experience

Income Generation

The NHS

Digital Marketing Experience

Our trustees play a vital role in making sure that Age UK Surrey achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Age UK Surrey has a clear strategy and that our work and goals are in line with our vision:

For people to improve their wellbeing and independence to get the most from later life.

Just as importantly, they support and challenge the executive team to enable Age UK Surrey to grow and thrive, and through this, achieve our aims.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

Duties:

• Support and provide advice on Age UK Surrey’s purpose, vision, goals and activities.

• Approve operational strategies and policies, and monitor and evaluate their implementation.

• Oversee our financial plans and budgets and monitor and evaluate progress.

• Ensure the effective and efficient administration of our charity.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve our financial statements.

• Provide support and challenge to our CEO in the exercise of their delegated authority.

• Keep up to date about changes in our operating environment.

• Contribute to regular reviews of our governance. Attend Board and Committee meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect our interests, to the exclusion of your own personal and/or any third party interests.

• Contribute to the broader promotion of our objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

There will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

What we are looking for:

We are looking for people willing to bring energy, enthusiasm and commitment to the role and who will broaden the diversity of thinking on our board.

You do not need previous governance experience – we will provide a full induction and training.

Personal skills and qualities:

• Willingness and ability to understand and accept your responsibilities and liabilities as a trustee and to act in the best interests of Age UK Surrey.

• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.

• Effective communication skills and willingness to participate actively in discussion.

• A strong personal commitment to equity, diversity and inclusion.

• Enthusiasm for our vision and mission.

• Willingness to lead according to our values.

• Commitment to Nolan’s seven principles of public life: selflessness, integrity,

objectivity, accountability, openness, honesty and leadership.

Terms of office:

• Trustees are appointed for a 3 year term of office, renewal for 1 further term to a maximum of 6 years.

• This is a voluntary position, but reasonable expenses are reimbursed.

Time commitment:

• Attending quarterly Board meetings as well as committee meetings throughout the year. Currently meetings are held in person at the Clockhouse Centre, Milford, Godalming.

• Attending annual staff/trustee meetings and ad hoc meetings as required.

• Completing safeguarding training and induction training as required.

Areas of expertise/ experience relevant to Age UK Surrey are:

Income Generation

Fundraising

Governance

Finance and accounting

Social welfare / care

Experience / knowledge of the NHS

Operating a community hub

Human Resources

Digital communications / IT

Marketing/ public relations

Strategic Planning

Monitoring and evaluating performance

Legislation relating to Age UK Surrey

Safeguarding Vulnerable Adults

Knowledge of the sector