Demelza

VOLUNTEER ROLE: Housekeeping Volunteer

REPORTS TO: Housekeeping Manager

LOCATION: Demelza, Eltham, South East London

DAYS:  Monday, Tuesday, Wednesday, Friday, Saturday

HOURS: Morning shifts: Ideal shift would be 9am to midday, but any hours between 8am and 2pm would be appreciated.

PURPOSE OF ROLE:

To support the housekeeping team in maintaining a clean, safe, and welcoming environment for our children and families, visitors, staff and volunteers.

Volunteers play a vital role in enhancing the comfort and wellbeing of everyone  in the facility.

ROLE/DUTIES/RESPONSIBILITIES:

• Assist with light cleaning duties such as wiping surfaces, vacuuming, dusting, cleaning glass, mopping, tidying communal areas, and restocking supplies.
• Help with laundry tasks (folding, sorting, delivering clean linen).
• Support the team in preparing rooms for new arrivals.
• Ensure high standards of hygiene are maintained.
• Report any maintenance or cleanliness issues to staff.
• Engage with children and families in a friendly and respectful manner.

SKILLS & QUALITIES:

• Reliable and punctual.
• Friendly and approachable.
• Able to follow instructions and work as part of a team.
• Respectful of confidentiality and sensitive environments.
• Physically able to carry out light cleaning tasks.
• A friendly, approachable, and compassionate nature
• Respectful of confidentiality and sensitive to the needs of children and families in a hospice setting

TIME COMMITMENT:

• Ideally, a regular weekly or fortnightly shift of 2-3 hours.
• Flexible scheduling available to suit volunteer availability.
• Minimum commitment of 3 months preferred.

TRAINING AND SUPPORT:

You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding.  In addition, you will complete an induction with your line manager. Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to. Ongoing support is available to volunteers through their line manager and the Voluntary Services team. All volunteers must maintain their mandatory training to continue in their role.

UNIFORM/DRESS CODE REQUIREMENTS:

• A Demelza polo shirt will be provided
• Closed-toe, non-slip footwear
• Any necessary protective clothing (e.g. aprons) will be provided
• ID badge is provided and must be worn at all times

OUR VALUES & BEHAVIOURS:

Volunteers are expected to demonstrate and actively align to our organisational values and behaviours. The full values and behaviours documents can be found on the Demelza intranet.

SAFEGUARDING AND FREDIE:

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Demelza also values FREDIE principles (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) and expects all employees and volunteers to share this commitment.

Some volunteering roles will require an enhanced DBS check - this does not mean that you cannot volunteer for us if you have a previous conviction. Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.