Demelza

Supporter Services Department

Telephone Thanking Administrator

Based in our offices at our Kent Hospice in Bobbing, Sittingbourne, we are looking for assistance in our friendly Supporter Services Department. The main role is to telephone our Demelza supporters who have recently donated, thanking them for their support and building a relationship with them.

Requirements for the role:

• Confident and professional telephone manner, making outbound calls to Supporters
• Ability to record call conversations and feedback to the Supporter Services Manager
• Knowledge of MS Office
• Experience in using databases is an advantage

Hours and days are flexible, we appreciate any time that is able to be given. School hours are acceptable. Ideally we would suggest 9.30 am - 2.30 pm once or twice a week, however this is flexible.

Full training is given on the process around making and logging the calls, using Excel, as well as guidance on how to conduct the calls, and information on current news and activities at Demelza.

If you are a cheerful, positive person and are able to offer some time, we would be grateful. Please apply online to start with or contact us if you would like further information about volunteering.

 

What will you gain from volunteering

 

• A chance to meet new people, make new friends and dedicate yourself to a rewarding role
• Developing new skills, taking on new challenges and enjoying new experiences
• Feel part of a special team, with the knowledge that you are making a difference

• The opportunity to make an invaluable contribution to Demelza and learn about our services we provide to support our extraordinary children with complex medical conditions and their loved ones

VOLUNTEER ROLE: Voluntary Services Dept – Volunteer Recruitment Assistant

                                      

REPORTS TO: Voluntary Services Officer        

 

LOCATION: Various locations within the Demelza areas of Kent, Sussex or South East London

 

PURPOSE OF ROLE:  Volunteers will assist staff/volunteers undertaking various tasks.

 

 

ROLE/DUTIES/RESPONSIBILITIES:

 

• Attending Recruitment Events in the local community, e.g. Careers Promotions, etc
• Promoting recruitment of volunteers, operating alongside Recruitment personnel
• Distributing ‘Promotion packs’ and materials
• Assisting with ‘informal questions’ of prospective volunteers
• Awareness of ‘Volunteer Processes’ and completing administrative tasks involved in the process

 

 

SKILLS & QUALITIES:

 

You will need to be able to:-

 

• Show a positive and enthusiastic attitude to the values of Demelza Hospice Care for Children
• Demonstrate good communication skills, together with a pleasant and polite manner
• Be welcoming and friendly in answering questions from the public about volunteering at Demelza
• Follow instructions and operate under supervision
• Function effectively, both independently and as part of a team
• Show awareness and comply with all aspects of Health and Safety in relation to your assigned area/environments

 

 

TIME COMMITMENT:

 

Specific times will be as agreed with allocated point of contact.

• Volunteers should be prepared to make a regular commitment to suit personal availability

 

 

TRAINING AND SUPPORT:

 

You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding.  In addition, you will complete an induction with your line manager.  Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to.  Ongoing support is available to volunteers through their line manager and voluntary services.

 

All volunteers must maintain their mandatory training to continue in their role.

 

 

UNIFORM/DRESS CODE REQUIREMENTS:

 

Smart business casual – including ‘Logo’ branding attire

 

 

 

TEAM DEMELZA - OUR VALUES & BEHAVIOURS

Volunteers are expected to demonstrate and actively align to our organisational values and behaviours. The Full values and behaviours documents can be found on the Demelza Intranet.

 

SAFEGUARDING AND FREDIE

 

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to valuing and respecting diversity and inclusion [FREDIE] and Demelza expects all staff and volunteers to share this commitment.

 

Some volunteering roles will require an Enhanced DBS Check - this does not mean that you cannot volunteer for us if you have a previous conviction.  Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.

 

ISSUE DATE:        02072024

 

REVIEW DATE:     072025

 

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