Uniting Victoria and Tasmania - Volunteer Hub


Lifeline Ballarat

Lifeline Ballarat - serving the people of Ballarat, the Grampians region and Australia.

Lifeline Ballarat is one of 40 centres across Australia, being part of a trusted national charity that has been saving lives and supporting Australians in need for more than 50 years.

Lifeline Ballarat delivers crisis support and suicide prevention services through the national 13 11 14 help line. The service provides confidential 24/7 telephone crisis support and referral services to Australians in need. Currently more than 3000 calls are answered each day, which is one call answered every 30 seconds.

Last year Lifeline Ballarat's Crisis Supporters answered more than 10,000 calls.

If you are interested in volunteering at Lifeline Melbourne please click here

In the case of an emergency or if life is in danger, please call 000.

For crisis support, please call Lifeline on 13 11 14.


General Interests

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Lifeline Melbourne


Volunteering with Lifeline Melbourne

  • Are you passionate about mental health?
  • Can you provide a non-judgemental, respectful and safe space for individuals in crisis to talk?
  • Are you looking for a volunteer role that is meaningful?


Come and join the Lifeline Melbourne and provide a human connection to help people get through their darkest moments.

Our Crisis Supporters come from diverse backgrounds and ages. Our volunteers may be studying, employed, or retired; however, all bring a wealth of experience to their role.

It’s not necessary to have counselling experience or skills to be selected for training.  We are looking for volunteers who have empathy, a mature outlook, and can listen and respond compassionately to the concerns of others.

Being a Crisis Supporter requires a minimum 12-month commitment for initial training, with ongoing volunteering as part of the Melbourne Lifeline Team once you are accredited. If you are considering applying for this course, please read the following pre-enrolment course information booklet carefully prior to submitting your application, as it will answer many questions regarding the trainingPre-Enrolment-Course-Information-Booklet-V5.3-Jan-2020.pdf  (opens in a new window)

Lifeline is a Registered Training Organisation.  Upon completion of the Lifeline Crisis Supporter Workplace Training (CSWT) course you will obtain a nationally recognised Statement of Attainment in the following Units of Competence: 

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis.

Please note, Lifeline does not accept any volunteers or students (for placement) unless they have undergone the appropriate CSW Training.  The course fee in 2022 is $950.00 and payment is required prior to commencing training - more information will be provided if you are successful in your application.  To apply, you must be an Australian Permanent resident or Australian Citizen.

We are currently opened for submission of applications for the rest of 2022.  Please note we have limited spaces for the following groups: June, August, and October 2022.

If you have any questions, please do not hesitate to email lifelinetraining@vt.uniting.org


If you are interested in volunteering at Lifeline Ballarat please click here


How to apply

Step 1 - Apply online

Complete your application by clicking the fill in an application button  


Step 2 - Interview

We’ll then process your application and inform you if we require any further information or would like you to attend an interview. 


Step 3 - Training 

Once your application has been completed you will be invited to commence training as a Crisis Supporter.






Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

It is a condition of engagement that all eligible workforce in Victoria receive the COVID-19 vaccination and supporting evidence may be requested in order to perform duties at any of Uniting’s workplaces.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

Become a crisis supporter today

Fill in an application