Uniting Victoria and Tasmania - Volunteer Hub


Lifeline Melbourne


Volunteering with Lifeline Melbourne

  • Are you passionate about mental health?
  • Can you provide a non-judgemental, respectful and safe space for individuals in crisis to talk?
  • Are you looking for a volunteer role that is meaningful?


Come and join the Lifeline Melbourne and provide a human connection to help people get through their darkest moments.


We are seeking people who:

  • Have a desire to make a difference to people in crisis.
  • Understand empathy and have the ability to respond in a non-judgmental manner.
  • Have excellent communication and active listening skills.
  • Are willing to undertake a nationally recognised training program – Crisis Supporter Workplace Training. This training has a co-contribution fee
  • Are over 18 years of age.
  • Are flexible and willing to commit to the role for a minimum of two years.


Our Crisis Supporters come from diverse backgrounds and ages. Our volunteers may be studying, employed, or retired; however, all bring a wealth of experience to their role.


It’s not necessary to have counselling experience or skills to be selected for training.  We are looking for volunteers who have empathy, a mature outlook, and can listen and respond compassionately to the concerns of others.


Being a Crisis Supporter requires a minimum 12-month commitment for initial training, with ongoing volunteering as part of the Melbourne Lifeline Team once you are accredited.


If you are considering applying for this course, please read the following pre-enrolment course information booklet carefully prior to submitting your application, as it will answer many questions regarding the training

Lifeline is a Registered Training Organisation.  Upon completion of the Lifeline Crisis Supporter Workplace Training (CSWT) course you will obtain a nationally recognised Statement of Attainment in the following Units of Competence: 

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis.


Please note, Lifeline does not accept any volunteers or students (for placement) unless they have undergone the appropriate CSW Training.  The course fee is $950.00 and payment is required prior to commencing training - more information will be provided if you are successful in your application.  To apply, you must be an Australian Permanent resident or Australian Citizen.

If you have any questions, please do not hesitate to email lifelinetraining@vt.uniting.org


We thank you for your patience and considering Lifeline Melbourne as your chosen place to volunteer with and we look forward to receiving your application.


How to apply

Step 1 - Apply online

Complete your application by clicking the fill in an application button at the bottom of the page.  


You will be asked to create a username, provide an email address and create a password before proceeding to the application form. 


Step 2 - Interview

We’ll then process your application and inform you if we require any further information or would like you to attend an interview. 


Step 3 - Training 

Once your application has been completed you will be invited to commence training as a Crisis Supporter.



Accredited CHCSS00113 - Crisis Support Skill Set Training which includes a nationally recognised Statement of Attainment of 3 Units of Competency.
The accredited crisis support training is delivered on behalf of Lifeline Australia RTO 88036 by the local Lifeline Centres


If you are interested in volunteering at Lifeline Ballarat please click here



Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

It is a condition of engagement that all eligible workforce in Victoria receive the COVID-19 vaccination and supporting evidence may be requested in order to perform duties at any of Uniting’s workplaces.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

Become a crisis supporter today

Fill in an application