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Lifeline Melbourne

Volunteer with Lifeline Melbourne

Apply to train as a Volunteer Lifeline Telephone Crisis Supporter in Semester 1 of 2022. Applications will open in late October 2021.

This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.

 

Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.

 

It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.

 

Being a Crisis Supporter requires a 12-month commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.

 

To find out more download our pre enrolment information pack  (opens in a new window) 

 

Please note the course fee in 2022 is $950. To apply, you must be an Australian Permanent resident or Australian Citizen.

 

We are now accepting applications for the trainings in Semester 1 of 2022.

 

Training spots are limited and in high demand, so don’t delay getting your application in.

 

To apply to train as Volunteer Lifeline Crisis Supporter complete the application form (opens in a new window) and send to lifelinetraining@vt.uniting.org 

 

Please ensure that your application form is personally signed or insert photo of your signature and email your full application form as a full Word document or PDF (not page by page); we do not accept photos of your application form.

Referees
Please provide a reference letter from a workplace, other volunteer or community organisation, or a place of study, with regards to your suitability for the role. The person providing the reference letter should be from someone you have known for a minimum of 18 months.


A family member or a friend’s character reference letter will not be accepted.


Please note: A phone number/email address is not sufficient. We do not contact referees to provide character references. Your application will not be processed until we receive your character reference letter.

Instructions for referees: 

Please describe your connection to the person you are recommending, including how long you've known them (it should be a minimum of 18 months), and why you are qualified to write a reference letter on their behalf.
Give information relevant to the person’s qualities and skills that make them suitable for the Crisis Supporter role: include why you believe are qualified and what they can contribute. If you can, relate specific instances where you observed the person successfully using skills that might be useful for the volunteer role at Lifeline.

 

Please ensure that the reference is signed and dated and is provided on a company letterhead or word document showing your referees full name, address and contact number. We do not accept character references in the body of an email.  

 

 


Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

Lifeline Australia Strategic Framework

Become a crisis supporter today

Lifeline Melbourne

 

Through Lifeline, we provide counselling for people experiencing personal crisis. Lifeline centres across the country are run by not-for-profit community service organisations like us. We run the largest centre in Victoria and Tasmania out of Melbourne, as well as a regional centre in Ballarat.

 

Anyone experiencing a personal crisis or thinking about suicide can contact Lifeline. Our trained, compassionate team will answer your call, listen to you, provide support and connect you to other services and options in your area.

Every minute of every day there’s a call to Lifeline.

 

Applications are now closed for the current application period. Applications will reopen shortly for the next intake.

 

Lifeline remains committed to providing Crisis Support Worker Training and has adapted their training, experiences and operations to ensure the health and safety of their team members and community. Unfortunately, due to the current COVID-19 restrictions, Lifeline has reached capacity to accept further applications.

 

 

 

 

Volunteer with Lifeline Melbourne


Apply to train as a Volunteer Lifeline Telephone Crisis Supporter in 2021.

This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.

Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.

It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.

Being a Crisis Supporter is an important commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.

Please also ensure that your character reference letter has been personally signed and dated, and is printed on a company letterhead or Word doc showing your referee’s full name, address and contact number; we do not accept copies of emails as character references.

Please note the course fee in 2021 is $950. 

To apply, you must be an Australian resident. 

To find out more download our pre enrollment information pack 

 

 

 

 

 

What’s involved in becoming a Lifeline Volunteer?


To become an accredited Lifeline Telephone Crisis Supporter you will be required to undertake a specialist workplace-based training program, called Crisis Supporter Workplace Training, in telephone crisis support skills.

This comprehensive and highly regarded course covers a range of crisis support skills, suicide intervention skills and community issues. Training at Lifeline Melbourne may complement other training courses in counselling and psychology, and is often recommended by these types of courses. However we welcome applications from people with all types of backgrounds and life experiences.

The training involves a varied learning environment. This includes elements of online learning, lectures, group work and student placement. It takes approximately 12 months to complete the training which includes a probationary period of 62 hours over nine months.

 

 

 

 

 

What accreditation do Crisis Supporters receive?


Lifeline Telephone Crisis Supporter Workplace Training is mapped to Units of Competency from the Community Services Training Package. Successful completion will result in a Statement of Attainment for the following four units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

 Successful completion of these units and ongoing workplace-based training is required to volunteer as a Telephone Crisis Supporter for Lifeline Melbourne.

 

 

 

 

How to apply

Step 1 - Apply online


Complete your application by clicking the fill in an application button  

 

Step 2 - Interview

We’ll then process your application and inform you if we require any further information or would like you to attend an interview. 

 

Step 3 - Training 

Once your application has been completed you will be invited to commence training as a Crisis Supporter.

 

 

Volunteer with Lifeline Melbourne

Apply to train as a Volunteer Lifeline Telephone Crisis Supporter in Semester 1 of 2022.

This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.

 

Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.

 

It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.

 

Being a Crisis Supporter requires a 12-month commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.

 

To find out more download our pre enrolment information pack  (opens in a new window) 

 

Please note the course fee in 2022 is $950. To apply, you must be an Australian Permanent resident or Australian Citizen.

 

We are now accepting applications for the trainings in Semester 1 of 2022.

 

Training spots are limited and in high demand, so don’t delay getting your application in.

 

To apply to train as Volunteer Lifeline Crisis Supporter complete the application form (opens in a new window) and send to lifelinetraining@vt.uniting.org 

 

Please ensure that your application form is personally signed or insert photo of your signature and email your full application form as a full Word document or PDF (not page by page); we do not accept photos of your application form.

Referees
Please provide a reference letter from a workplace, other volunteer or community organisation, or a place of study, with regards to your suitability for the role. The person providing the reference letter should be from someone you have known for a minimum of 18 months.


A family member or a friend’s character reference letter will not be accepted.


Please note: A phone number/email address is not sufficient. We do not contact referees to provide character references. Your application will not be processed until we receive your character reference letter.

Instructions for referees: 

Please describe your connection to the person you are recommending, including how long you've known them (it should be a minimum of 18 months), and why you are qualified to write a reference letter on their behalf.
Give information relevant to the person’s qualities and skills that make them suitable for the Crisis Supporter role: include why you believe are qualified and what they can contribute. If you can, relate specific instances where you observed the person successfully using skills that might be useful for the volunteer role at Lifeline.

 

Please ensure that the reference is signed and dated and is provided on a company letterhead or word document showing your referees full name, address and contact number. We do not accept character references in the body of an email.  

 

 


Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

Fill in an application