Are you looking for a rewarding way to make a difference in your community? Do you want to gain valuable skills and experience in the retail sector? If so, you might be interested in volunteering at one of our charity shops as part of your Duke of Edinburgh Award or Welsh Baccalaureate.

Our shops operate Monday-Saturday/Sunday, 9am-4:45pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical support for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Click here to fill in an application form

---

Considerations:

Age requirements: 16+

Locations: Your local Tŷ Hafan shop (areas listed below)

Time commitment: Varied based on what you are able to do and the requirements of your award

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About Tŷ Hafan:

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes. Through life, death and beyond.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need, when they need it.”

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Preparing items for sale, such as steaming, ironing, tagging and labeling

• Moving items from the stockroom to the shop floor

• Keeping the stockroom clean and safe of any hazards

• Following our health and safety procedures

• Working as part of a friendly team

---

What type of person are we looking for?

You will be:

• Reliable and punctual

• Have good communication skills and attention to detail

• Able to work independently, as part of a team and follow instructions

• Interested in retail and charity work

• Willing to learn new skills and take on new challenges

---

Here's what you can expect from our training program:

• A flexible schedule that suits your availability

• Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

---

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

---

Shop areas:

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We can't wait to welcome you to the team!

Click here to fill in an application form

---

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Retail Maintenance Volunteer

Maintenance Volunteers provide vital assistance in helping us to maintain our Retail buildings and to ensure our shops are well presented and inviting, as well as being a safe and welcoming work environment for our staff and retail volunteers.

• Minimum age requirement: 18

• Location: Shops across South & West Wales (using company vehicle)

• Hours: Flexible (min 4 per week, Mon-Fri)

 

The purpose of this role

• To assist the Retail team with maintenance related tasks 

 

Activities you will be involved in:

• Internal painting
• Changing lightbulbs
• Minor cosmetic repairs
• Supporting with any other general D.I.Y and maintenance tasks as needed

We understand that not all tasks will suit all volunteers, so your likes, dislikes, strengths and preferences will be considered when allocating tasks. All tasks will be issued under instruction from the Shop Support Team with transport, materials and access to tools provided.

What skills will I need?

• Attention to detail
• Ability to work as part of a team and independently
• Ability to work safely and to not endanger yourself or others, maintaining a safe working environment at all times
• Experience or a keen interest in DIY/maintenance related tasks (professional or hobby)

Information on training provided

• Full induction provided by our volunteering and Retail department
• Health and safety training
• Support and guidance from the Facilities team
• Regular volunteer meetings

Benefits of volunteering:

• Become part of the Tŷ Hafan team and family
• Meet new people and make new friends
• Personal satisfaction of giving back to the community and helping to make a difference
• Sharing/gaining new skills, knowledge and experience to help Tŷ Hafan achieve their goal
• Opportunity to obtain a professional reference after 3 months (if required)
• Most importantly - have fun!

Application information:

You can apply by clicking the “apply now” button below. You will be asked to complete a volunteer application form and provide two references.

If you are unable to provide references for any reason, please do not be discouraged from applying. Just pop us a message and we will be able to help.

If volunteering at Head Office, a Basic DBS check is required. Hospice based volunteers will require either a Standard or Enhanced DBS.

If you have any questions before applying, please feel free to email volunteering@tyhafan.org

This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

By volunteering in our shops, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Abergavenny shop, you will assist our shop managers with things such as serving, greeting and styling customers, styling our formal wear section and keeping the shop organised.

Abergavenny is one of our newer shops. The shop has a beautiful fit, which showcases the quirky and unusual donations we get.

The shop also has a formalwear and bridal room, famous in the town and surrounding areas, offering another unique shopping experience for our customers and supporters.

Anthea and Nicola and their wonderful team of volunteers, specialise in providing fantastic customer service and make sure every customer leaves with a smile (as well as a purchase!)

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form
or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 55 Frogmore Street, Abergavenny NP7 4AR 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Thursday AM/PM, Friday PM, Saturday AM/PM

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money to support 10% of the families who need us.

By volunteering in our shops, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Abergavenny shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy.
This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their loved ones.

Abergavenny is one of our newer shops. The shop has a beautiful fit, which showcases the quirky and unusual donations we get.

The shop also has a formalwear and bridal room, famous in the town and surrounding areas, offering another unique shopping experience for our customers and supporters.

Anthea and Nicola and their wonderful team of volunteers, specialise in providing fantastic customer service and make sure every customer leaves with a smile (as well as a purchase!)

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form
or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 55 Frogmore Street, Abergavenny NP7 4AR 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Thursday AM/PM, Friday PM, Saturday AM/PM

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money to support 10% of the families who need us.

By volunteering in our shops, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Barry High Street shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy.
This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their loved ones.

Barry High Street is one of our longest standing shops. It is also one of our smallest shops, but boasts incredible volumes of donations from our supporters.

Shop manager Louise is supported by a fantastic team of volunteers who work incredibly hard to turn over the high volumes of stock.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family; from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form
or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 2 High Street, Barry CF62 7DZ 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM, Wednesday PM, Friday PM

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Cardigan shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Cardigan is a long narrow shop on Cardigan's high street. This space is put to great use with stock displayed on beautiful handmade display pieces, made by the shop team.

There's also a haberdashery section with fat quarters, button bundles and more, created from stock that would usually be unsaleable.

Diane, our shop manager, has been with us from the start and used to fundraise along with family members for Tŷ Hafan before the shop opened.

Amy is a jewellery expert and generates thousands each year because of her specialist knowledge. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 2 Pendre, Cardigan SA43 1JL

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Wednesday PM, Thursday AM

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Caerphilly shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Caerphilly shop is our oldest of 17 shops. It has dual aspect windows and an unique curved window, perfect for displays.

Managers Lisa and Andrea, along with the wonderful team of volunteers, display the kindly donated stock beautifully; ensuring the shop floor is inviting and full of interesting items for sale. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: The Bluebell, 5A Market Street, Caerphilly, CF83 1NX. 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday PM, Thursday AM/PM, Friday PM, Saturday AM/PM 

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Carmarthen shop, you will assist our shop managers with things such as serving and greeting customers and keeping the shop organised.

Our Carmarthen shop is located in a walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

Lee, Jem, Phil and team are always looking for new opportunities to generate income outside the shop including taking part in any of the shopping centre or community events.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: Unit 5 Merlin's Walk, Greyfriars Shopping Centre, Carmarthen SA31 3BN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday PM, Sunday AM/PM

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Lampeter shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Lampeter shop is located on the High Street and used to be part of the neighbouring Black Lion pub.

The shop infamously has no shop windows, but is truly unique with its Georgian style windows.

The shop floor also retains the lounge fireplace and exposed stonework. The shop has a haberdashery section with stock created from what would have been unsaleable stock.

Alison and Julie pride themselves on Lampeter's happy and welcoming atmosphere, along with a team of friendly volunteers who are always ready to help and serve. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: High Street, Lampeter SA48 7BG

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM/PM, Saturday AM/PM

We are also looking for volunteers with a knowledge of jewellery to help with sorting and pricing.

---

 

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Lampeter shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Lampeter shop is located on the High Street and used to be part of the neighbouring Black Lion pub.

The shop infamously has no shop windows, but is truly unique with its Georgian style windows.

The shop floor also retains the lounge fireplace and exposed stonework. The shop has a haberdashery section with stock created from what would have been unsaleable stock.

Alison and Julie pride themselves on Lampeter's happy and welcoming atmosphere, along with a team of friendly volunteers who are always ready to help and serve. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: High Street, Lampeter SA48 7BG

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM/PM, Saturday AM/PM

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Llanelli shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesday AM, Wednesday AM, Thursday AM, Friday AM/PM, Saturday AM

We are also looking for volunteers with skills in Handcrafting.

---

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Llanelli shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesday AM, Wednesday AM, Thursday AM, Friday AM/PM, Saturday AM

We are also looking for volunteers with skills in Handcrafting.

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Neath shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

The Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah and Sandra lead a team of energetic volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Saturday PM

---

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Neath shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

The Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah and Sandra lead a team of energetic volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Saturday PM

Current available shifts: Wednesday PM

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Penarth shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Lisa and her team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Penarth shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Lisa and her team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Porthcawl shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival!

Mandy, Steph, Rachel and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: 54 John Street, Porthcawl CF36 3BD

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM, Friday PM, Sunday AM/PM

We are also looking for volunteers with knowledge of jewellery.

---

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Port Talbot shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Stockroom Volunteer in our Port Talbot shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.

---

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

---

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

---

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

---

As a Till & Customer Service Volunteer at our Talbot Green shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Talbot Green is one our oldest shops and has built a loyal donor and customer base.

The shop has consistently beautifully merchandised windows which are always the talk of the village. 

Manager Jeff leads a dedicated and long-standing volunteer team who make sure the shop is welcoming and well presented for our customers.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

---

Considerations:

Age requirement: 18+

Location: 2 Ely Valley Road, Talbot Green CF72 8AP

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Wednesday PM, Saturday PM

---

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

---

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

---

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

---

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

---

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form