As a Gardening Volunteer in family homes, you’ll make a real difference to families with children facing complex health needs.

Having access to a secure garden or outdoor area can be crucial for providing opportunities to play and relax, which can be invaluable for the mental well-being of these families.

Our Gardening Volunteer role supports numerous Tŷ Hafan families who find it difficult to maintain their gardens or outdoor spaces, alongside providing around the clock care for their child.

Often, once the space has been cleared, the task becomes more manageable and less daunting, giving families the breathing space they need to maintain the area by themselves.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

• Mowing the lawn, trimming hedges, and pruning shrubs/trees;

• Disposal of garden waste;

• Planting bulbs and tidying up flower beds;

• General tidy up of outdoor spaces;

• Other ad-hoc gardening tasks on a seasonal basis.

Click here to view a full role description

 Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Gardening Volunteer in Family Homes:

• Make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy;

• Attend Volunteer Celebration Events throughout the year;

• Meet new people and join a friendly community of volunteers, passionate about helping others;

• Develop your existing gardening skills and knowledge;

• Expenses will be provided following discussion about the role.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short.

Many families in Wales are unfortunately facing this challenge alone, without support from others.

As a Family Support Volunteer with Tŷ Hafan, you’ll help ease the everyday pressures families face by offering help in the home. This might include light cleaning, tidying, laundry, garden maintenance or supporting the siblings, whatever matches your skills and the family’s needs.

Your support will give families the breathing space to focus on what matters most: spending time together.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

• Practical support activities such as supporting with housework, decluttering spaces or gardening

• Child focused activities such as reading, play and providing fun 

• Wellbeing & therapeutic support (if qualified) such as complimentary therapies and mindfulness

• Family support & companionship activities such as offering emotional support and conversation, accompanying families to appointments, etc.

These activities can be matched to each volunteer’s skills, experience, and comfort level, and always tailored to the family’s preferences and needs.

Click here to view a full role description

We are looking for volunteers who:

• Can empathise with the families you are helping and show them kindness and respect

• Are reliable and flexible and committed to volunteering on a longer term basis

• Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager

• Are respectful of the privacy, preferences and needs of the families you are supporting

• Are polite and friendly

• Can adapt to different situations and challenges

• Enjoy making a difference in the lives of others.

Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Practical Family Support Volunteer in Family Homes:

• Make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean spaces for them to enjoy;

• Attend Volunteer Celebration Events throughout the year;

• Meet new people and join a friendly community of volunteers, passionate about helping others;

• Expenses will be provided following discussion about the role.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

 

Dig In and Make a Difference! Cultivate kindness as a Volunteer Gardener.

As a Volunteer Gardener, you will help maintain our beautiful Hospice gardens, where we provide palliative care and support for children with life-shortening conditions.

Gardening is not only a rewarding hobby, but also a therapeutic activity that can bring joy and comfort to those who need it the most. Join our team of compassionate and dedicated volunteers today, and help us create a green oasis for the children and families in our care.

Considerations:

Minimum age requirement: 18

Location: Ty Hafan, Hayes Road, Sully, CF64 5XX

Background checks: we will ask for the details of two referees and a Standard DBS check is required for this role.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

Due to the nature of the activities and current projects, we are looking for volunteers with skills, knowledge and experience of gardening, either as a profession or as a hobby. 

Our Garden volunteers help out on a Monday, Wednesday and/or Friday morning each week

We are looking for volunteers with:

• Gardening experience, either as a profession or a hobby;
• A passion for gardening and a willingness to share skills and knowledge;
• A friendly and approachable personality;
• A good team player who can also confidently work independently;
• A sound knowledge of health and safety, with respect for yourself, others and the environment;
• A sincere understanding of the sensitive nature of volunteering in a Hospice setting.

Activities include:

• General garden maintenance including weeding, planting and watering;
• Keeping grounds clean, tidy and presentable;
• Tending to our memorial garden;
• Project work such as our forest project;
• Using small gardening tools or larger equipment such as a leaf blower;
• Other ad-hoc tasks as and when required seasonally.

Click here to view a full role description

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Do you have a passion for cooking or interest in working in a kitchen environment? If so, you might be the perfect fit for our kitchen volunteer position at the hospice.

Good food is central to the care we provide, from catering for specialist dietary needs in the everyday, to special occasions such as our annual memorial event.

The kitchen is situated immediately off the main lounge, the central hub of the Hospice, where families come together to eat breakfast, lunch and dinner prepared by our talented head chef and his team.

For our children and their families, mealtimes provide comfort, a sense of normality and a chance to socialize. Without the stress of shopping, planning and clearing up - we take the pressure off.

Considerations:

Age requirement: 18+

Time commitment: Thursday, Friday or Sunday.

Location: This role will be based at the Tŷ Hafan Hospice in Sully assisting the kitchen staff. The kitchen is situated immediately off the lounge, the central hub of the Hospice, where families come together to eat breakfast, lunch and dinner prepared by our talented head chef and the team.

Background checks: we will ask for the details of two referees and an Enhanced DBS check is required for this role.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

Activities you could be involved in:  

• Keeping the dining area neat and tidy by clearing away plates and crockery

• Help with food preparation

• For experienced chefs and bakers, there is an opportunity to get involved in cooking meals and baking goods

• Wash dishes and utensils with kitchen equipment

• Serve tea/coffee and food with a smile

• Chat with staff, families and children and make them feel welcome.

Click here to view a full role description

What skills will you need?

• Ability to work as part of a team

• Ability to follow procedures and health and safety requirements

• Physical strength to lift, carry and stand for long periods of time

• Knowledge of Health and Safety and Food Hygiene Procedures

• Inclusive and non-judgmental attitude towards families, volunteers, staff and visitors

Training you will receive

• You will receive a comprehensive induction

• You will learn about health and safety in the kitchen

• You will have the opportunity to earn your food hygiene certificate

• You will work with friendly and supportive kitchen staff and volunteers

• Opportunities to complete relevant e-learning.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Say ‘I Do’ to Volunteering in Our Bridal Department!

Help brides find their perfect dress and make their wedding day unforgettable, while raising funds for children with life-shortening conditions and their loved ones.

This opportunity is a great way to develop new skills or build on existing ones, and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from care and therapeutic services for children, to emotional and practical support for families and siblings. 

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Abergavenny Shop:

Abergavenny is one of our newer shops, beautifully designed to showcase quirky and unique donations. It also features a famous formalwear and bridal room, offering a unique shopping experience.

Considerations:

Age requirement: 18+

Commitment: Flexible availability to include Saturdays and accommodate customer appointments

Shifts will be discussed during your informal chat

Background checks: We will ask you to provide us with the details of two referees

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

Activities include:

• Support the shop team by helping to manage bridal appointments

• Provide customers with information about our bridal wear

• Meet and host brides who have booked an appointment

• Get to know brides’ likes, dislikes and budget

• Assist with bridal fittings

• Support with bridal fayres and events

• Assist in providing social media content by gathering and sharing after sales feedback/ testimonials and photos.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way for young people aged 16+ to get involved, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations

Age requirement: 16+

Commitment: Flexible around your availability

Shifts will be discussed during your informal chat

Background checks: Volunteers aged under 18 will be asked to provide parental/guardian consent.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

The benefits of Volunteering

•  Gain valuable experience: Great for CVs, college, university applications or future employment
•  Build confidence: Develop communication and teamwork skills
•  Meet new people: Be part of a friendly and supportive team
•  Learn new skills: From customer service to merchandising
•  Make a difference: Know your time is helping others

No experience needed, just a positive attitude and willingness to learn.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Carmarthen Shop:

Our Carmarthen shop is located in a busy walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

The shop team are always on the lookout for new ways to generate income, including taking part in shopping centre and community events.

How your role makes a difference

•  Raise vital funds to support children and families

•  Create a welcoming shop environment for customers

•  Support sustainability by giving donated items a second chance

•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers

•  Sorting and preparing donated items

•  Pricing and displaying stock

•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description

Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: Merlin's Walk, Carmarthen, SA31 3BN 

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here if you would like an informal chat about the role before applying

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Cwmbran Shop:

Our Cwmbran shop first opened its doors in 1997, and ever since it has been one of our top-performing stores.

Located right in the heart of Cwmbran Shopping Centre, we benefit from fantastic footfall and generous local donations.

But it’s the passion of our loyal volunteers and hardworking managers that truly makes this shop special.

It’s a busy, friendly, welcoming place with a real community feel, and we’d love you to be part of it!

How your role makes a difference

•  Raise vital funds to support children and families

•  Create a welcoming shop environment for customers

•  Support sustainability by giving donated items a second chance

•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers

•  Sorting and preparing donated items

•  Pricing and displaying stock

•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description

Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 5 General Rees Square, Cwmbran NP44 1A

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Expenses: Reasonable mileage or public transport costs can be claimed for this role in line with Tŷ Hafan’s volunteer expenses guidance. Volunteers who wish to claim expenses must follow the agreed process and let the Volunteer Team know in advance. Receipts or proof of purchase must be provided when submitting claims.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here if you would like an informal chat about the role before applying

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.