As a Gardening Volunteer in family homes, you can help make a real impact on the lives of families with children facing complex health challenges and a shortened life.

Having access to a secure garden or outdoor area can be crucial for providing opportunities to play and relax, which can be invaluable for the mental well-being of these families.

Our Gardening Volunteer role supports numerous Tŷ Hafan families who find it difficult to clear and maintain their gardens or outdoor spaces, alongside providing around the clock care for their child or young person.

Often, once the space has been cleared, the task becomes more manageable and less daunting, giving families the breathing space they need to maintain the area by themselves.

Considerations:

Age requirement: 21+

Location: Across South & West Wales

Time commitment: flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

DBS check, references and induction/training course required before starting. Details of which can be found below.

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•Mowing the lawn, trimming hedges, and pruning shrubs/trees

•Disposal of garden waste

•Planting bulbs and tidying up flower beds

•General tidy up of outdoor spaces

•Other ad-hoc gardening tasks on a seasonal basis

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training programme:

•A comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning;

•A friendly and supportive team to assist you with any queries or concerns through regular and ongoing meetings;

•Other role and organisation specific training;

The benefits of becoming a Volunteer Gardener in Family Homes:

•Make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy;

•Attend Volunteer Celebration Events throughout the year;

•Meet new people and join a friendly community of volunteers, passionate about helping others;

•Develop your existing gardening skills and knowledge;

•Expenses will be provided following discussion about the role.

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button to complete a simple form.

We will ask you to provide us with the details of two referees and an Enhanced DBS check is required for this role.

Once we have reviewed your application form, we will be in touch for an informal discussion to ensure this role is right for you, before we progress.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing your DBS, once your application is successful.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short. Many families in Wales are unfortunately facing this challenge alone, without support from others.

As a Practical Family Support Volunteer for Tŷ Hafan, you will assist families in need with various light tasks such as cleaning, tidying up and laundry.

Your contribution will go beyond housekeeping; it's about taking some of the pressure off and giving families the breathing space they need to spend more precious time together.

 This role offers the satisfaction of knowing you are making a positive impact on families with a child with a life-shortening condition, by helping them create a tidy, clean and safe home environment that reduces their daily stress and worries.

Most importantly, you will be helping us to ensure that no family faces this challenge, alone.

Considerations:

Age requirement: 21+

Location: Across South & West Wales

Time commitment: flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

You would need to be able to travel back and forth to family homes

DBS check, references and induction/training course required before starting. Details of which can be found below.

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience.

Activities include helping families with light housekeeping tasks such as; cleaning, dusting, vacuuming and laundry, giving them the space they need to be there for their child who needs them.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

We are looking for volunteers who:

•Are able to empathize with the families you are helping and show them kindness and respect

•Are reliable and flexible and committed to volunteering on a longer term basis

•Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager.

•Are respectful of the privacy, preferences and needs of the families you are supporting

•Are polite and friendly 

•Are able to adapt to different situations and challenges

•Enjoy making a difference in the lives of others

Here's what you can expect from our training programme:

•A comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning;

•A friendly and supportive team to assist you with any queries or concerns through regular and ongoing meetings;

•Other role and organisation specific training;

The benefits of becoming a Volunteer Gardener in Family Homes:

•Make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy;

•Attend Volunteer Celebration Events throughout the year;

•Meet new people and join a friendly community of volunteers, passionate about helping others;

•Expenses will be provided following discussion about the role.

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and an Enhanced DBS check is required for this role.

Once we have viewed your application form, we will be in touch for an informal discussion to ensure this role is right for you, before we progress.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing your DBS, once your application is successful 

We can't wait to welcome you to the team!

This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Upcoming Events:

• Saturday 12 & Sunday 13 October - Morrisons Bargoed & Morrisons Newport Road
• Saturday 12 October - Morrisons Ebbw Vale
• Saturday 19 & Sunday 20 October - Morrisons Cardiff Bay & Morrisons Barry
• Sunday 17 November - Morrisons Llanelli
• Friday 22 November - Utilita Arena, Cardiff (6pm - 8pm The Courteneers concert

To sign up, please contact Claire by emailing claire.horrex@tyhafan.org or calling 02920 532268.

To sign up, please contact Claire by emailing claire.horrex@tyhafan.org or calling 02920 532268.

To sign up, please contact sorrel.mayo@tyhafan.org or call 029 2053 2172

Ty Hafan Led Events:

If you are interested in helping out at any of these ad-hoc events, please submit your interest by emailing jodana.weekley@tyhafan.org. 

Make a real difference to children in Wales with a life-shortening condition by becoming a Community Champion today!

Our Community Champions are an extension of our Fundraising team and act as representatives of Tŷ Hafan within their local community.

They are passionate about their cause and eager to share their knowledge and enthusiasm with others.

Supported by your local Regional Fundraiser, you will help us with various fundraising activities depending on your skills and confidence.

You will receive a full induction and ongoing training, as well as opportunities to meet other volunteers and have fun throughout the year.

We can't wait to welcome you!

Click here to fill in an application form

Considerations:

Age requirement: 18+

Time commitment: Varied based on what you are able to do, but ideally, we would be looking for you to support for at least one day a month

Location: Across your local area

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Collecting and servicing donation boxes in your area and finding new places to place them

• Attending cheque presentations and giving talks about our work to local groups or schools

• Helping out at bucket collections and other fundraising events throughout the year

• Spreading the word about Tŷ Hafan's campaigns and events to your friends, family and contacts 

• Sharing your passion for what we do with your community

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

To be a Community Champion, you need to have a good knowledge of your local area and potential supporters, and a genuine enthusiasm for our cause. It would also be helpful if you are:

• Able to speak Welsh (not essential for all volunteers, but we welcome Welsh speakers)

• Confident and comfortable speaking in public about what we do

• Familiar with using social media

Here's what you can expect from our training programme:

• A comprehensive induction by a member of the Fundraising team, including a tour of the hospice to see the impact of your support

• An annual training day at the hospice with tips on delivering talks, updates on policies and procedures, and a celebration of your achievements 

• Regular contact from your Regional Fundraiser and invitations to team meetings and social events

• GDPR training on how to handle donations and cash safely and securely

• Exclusive access to some of our events as our guest;

• Reimbursement for travel expenses

The benefits of becoming a Community Champion:

• It's a great way to increase your knowledge of the charity sector, helping you in your personal and professional development

• You will make a positive impact in your community and beyond  

• You can share your passion and knowledge about a cause that you care about with others

• You can develop your communication, leadership and interpersonal skills while expanding your network and making new friends.

• You can have fun and enjoy the satisfaction of contributing to our purpose

 • You will be provided with Tŷ Hafan collateral such as an ID badge, T-shirt, and other branded materials where relevant. 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a Basic DBS check is required for this role.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.

Please don’t hesitate to contact us on 02920 532 255 or email supportercare@tyhafan.org should you have any questions about the role.  

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Do you love meeting new people and making a difference in your community? Are you looking for a fun and rewarding way to spend your time or use your skills and talents? If so, you might be the perfect person for our Events Volunteer Role!

As a charity, Tŷ Hafan organizes many fundraising events throughout the year and we are also represented at wider fundraising events across our communities.

These events include our very own Family Fun Day, sporting events, community bucket collections in exciting venues, and much more.

These events attract thousands of people who want to support our cause, but we also need people who can help us behind the scenes to make them happen! That's where you come in..

By volunteering at an event, whether as a one-off or more regularly, you'll help us raise essential funds for children with life-shortening conditions and their families. You'll be making a huge difference.

Click here to fill in an application form

Considerations:

Age Limit: 16+ (Under 18s to be accompanied by an adult)

Time Commitment: One off, long term, flexible, hours vary with each event

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Event set up

•  Event registration

•  Bag drop/stall cover

•  Encourage, cheer on and motivate event participants

• Marshalling

•  Handing out medals

•  Bucket collections

•  Support staff to deliver a safe event

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

What skills will you need?  

This role is perfect for someone who is friendly, approachable, enthusiastic and works well as part of a team.

Here's what you can expect from our training program:

The Tŷ Hafan team will give you all the information you need and help you get ready for the event. You will also receive a warm welcome and ongoing support on the day of the event.

The benefits of volunteering  at an event:

•  You can meet new people and expand your network of contacts and friends

•  You will make a positive difference in your community and support an amazing cause 

•  You will learn new skills and gain valuable experience that can boost your CV and career prospects

•  You can boost your personal growth and development

•  You can improve your health and well-being

•  You will gain free entry to many events

•  You will have a fun day out and enjoy yourself!

•  Commitment is flexible

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

A DBS check is not required for this role.

We'll keep you posted on all the exciting events that you can be a part of. Just check your emails and sign up for the ones that interest you.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Do you love gardening and making a difference in your community? If so, you might be the perfect fit for our Volunteer Gardener role!

As a Volunteer Gardener, you will help maintain and beautify our Hospice gardens, where we provide palliative care and support for children with life-shortening conditions. Gardening is not only a rewarding hobby, but also a therapeutic activity that can bring joy and comfort to those who need it the most. Join our team of compassionate and dedicated volunteers today, and help us create a green oasis for our hospice community.

Click here to fill in an application form

Considerations:

Minimum age requirement: 18

Due to the nature of the activities and current projects, we are looking for volunteers with skills, in depth knowledge and experience in gardening, either as a profession or as a hobby. 

Our Garden volunteers help out on a Monday, Wednesday and/or Friday each week

Occasional weekend volunteering

Occasional attendance fundraising events for tools and plants (optional)

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• General garden maintenance

• Keeping grounds clean, tidy and presentable

• Project work such as our forest project

• Using small gardening tools or larger equipment such as a leaf blower

• Other ad-hoc tasks as and when required seasonally

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

We are looking for volunteers with:

• Gardening experience, either as a profession or a hobby

• A passion for gardening and a willingness to share skills and knowledge

• A friendly and approachable personality

• A good team player who can also confidently work independently

• A sound knowledge of health and safety, with respect for yourself, others and the environment

• A sincere understanding of the sensitive nature of volunteering in a Hospice setting

Here's what you can expect from our training program:

• A comprehensive introduction to our organization and your role

• Health and safety training including manual handling and fire safety

• A friendly and supportive facilities and volunteering team to assist you with any queries or concerns

The benefits of becoming a Gardening Volunteer

• It's a great way to connect with nature and enjoy the outdoors

• You can learn new skills, such as composting and pruning

• You can make a positive impact on your community by helping to maintain and beautify public green spaces

• Gardening can improve your physical and mental healthy by reducing stress, boosting mood and providing exercise

• You can meet new people who share your passion for gardening and the environment

• You can have fun while doing something meaningful and rewarding

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a Standard DBS check is required for this role. Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Are you looking for a rewarding way to make a difference in your community? Do you want to gain valuable skills and experience in the retail sector? If so, you might be interested in volunteering at one of our charity shops as part of your Duke of Edinburgh Award or Welsh Baccalaureate.

Our shops operate Monday-Saturday/Sunday, 9am-4:45pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical support for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Click here to fill in an application form

Considerations:

Age requirements: 16+

Locations: Your local Tŷ Hafan shop (areas listed below)

Time commitment: Varied based on what you are able to do and the requirements of your award

About Tŷ Hafan:

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes. Through life, death and beyond.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need, when they need it.”

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Preparing items for sale, such as steaming, ironing, tagging and labeling

• Moving items from the stockroom to the shop floor

• Keeping the stockroom clean and safe of any hazards

• Following our health and safety procedures

• Working as part of a friendly team

What type of person are we looking for?

You will be:

• Reliable and punctual

• Have good communication skills and attention to detail

• Able to work independently, as part of a team and follow instructions

• Interested in retail and charity work

• Willing to learn new skills and take on new challenges

Here's what you can expect from our training program:

• A flexible schedule that suits your availability

• Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge

The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 

Shop areas:

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Carmarthen shop, you will assist our shop managers with things such as serving and greeting customers and keeping the shop organised.

Our Carmarthen shop is located in a walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

Lee, Jem, Phil and team are always looking for new opportunities to generate income outside the shop including taking part in any of the shopping centre or community events.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: Unit 5 Merlin's Walk, Greyfriars Shopping Centre, Carmarthen SA31 3BN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday PM, Sunday AM/PM

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Stockroom Volunteer in our Penarth shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Lisa and her team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Porthcawl shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival!

Mandy, Steph, Rachel and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: 54 John Street, Porthcawl CF36 3BD

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM, Friday PM, Sunday AM/PM

We are also looking for volunteers with knowledge of jewellery.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Port Talbot shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop;

•  Delivering excellent customer service to ensure a pleasant shopping experience;

•  Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Stockroom Volunteer in our Port Talbot shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);

•  Preparing items for sale, including steaming, ironing, tagging and labeling;

•  Moving items from the stockroom to the shop floor;

•  Keeping the stockroom clean and safe of any hazards.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•  A flexible schedule that suits your availability;

•  Learn about our Big Ambition, vision, values and policies;

• Learn how to handle, store and dispose of donated goods safely and hygienically;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge. 

The benefits of becoming a Retail Stockroom Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.