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Family Support Volunteers
Are you looking for a meaningful way to make a difference in the lives of children and families facing life-shortening conditions? If so, you might be interested in one of our Practical Support Volunteering roles!
Volunteering in one of our Practical Support Volunteer roles is a rewarding and flexible way to provide support to families in their own environment.
You will be matched with a family based on your skills, availability and location and the family's needs. You will receive comprehensive training as well as ongoing supervision from our experienced Community Team.
As a Practical Support Volunteer in our Family Support Department, you may be helping families with social support such as befriending and being a listening ear or meeting a parent out for lunch/coffee, or you may support with more practical tasks such as household chores, shopping, gardening, maintenance and reading to children. You will also have the opportunity to join our network of volunteers and attend Tŷ Hafan social activities throughout the year.
Volunteering to support our families is a great way to use your existing skills, learn new ones, meet new people and make a positive impact on your community.
If you are interested in volunteering in one of our Practical Support Volunteer roles, please take a look below to find out what's available and submit an application form.
If you have any questions, you can contact our Family Support Volunteer Manager at debbie.allison@tyhafan.org or call 029 2053 2254.
Overseas Applications
Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.
Useful Links
Family Support Volunteer Role
Volunteer Gardener
As a Gardening Volunteer in family homes, you can help make a real impact on the lives of families with children facing complex health challenges and a shortened life.
Having access to a secure garden or outdoor area can be crucial for providing opportunities to play and relax, which can be invaluable for the mental well-being of these families.
Our Gardening Volunteer role supports numerous Tŷ Hafan families who find it difficult to clear and maintain their gardens or outdoor spaces, alongside providing around the clock care for their child or young person.
Often, once the space has been cleared, the task becomes more manageable and less daunting, giving families the breathing space they need to maintain the area by themselves.
Considerations:
Age requirement: 21+
Location: Across South & West Wales (in your local area)
Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.
Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.
Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.
Activities include:
•Mowing the lawn, trimming hedges, and pruning shrubs/trees;
•Disposal of garden waste;
•Planting bulbs and tidying up flower beds;
•General tidy up of outdoor spaces;
•Other ad-hoc gardening tasks on a seasonal basis.
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role.
Training you will receive:
You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.
You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.
Other role and organisation specific training is available including both supplementary and mandatory training.
All volunteers must maintain their mandatory training to continue in their role.
The benefits of becoming a Gardening Volunteer in Family Homes:
•Make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy;
•Attend Volunteer Celebration Events throughout the year;
•Meet new people and join a friendly community of volunteers, passionate about helping others;
•Develop your existing gardening skills and knowledge;
•Expenses will be provided following discussion about the role.
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract. .
Family Support Volunteer
Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short.
Many families in Wales are unfortunately facing this challenge alone, without support from others.
As a Family Support Volunteer with Tŷ Hafan, you’ll help ease the everyday pressures families face by offering help in the home. This might include light cleaning, tidying, laundry, garden maintenance or supporting the siblings, whatever matches your skills and the family’s needs.
Your support will give families the breathing space to focus on what matters most: spending time together.
Considerations:
Age requirement: 21+
Location: Across South & West Wales (in your local area)
Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.
Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.
Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.
Activities include:
• Practical support activities such as supporting with housework, decluttering spaces or gardening
• Child focused activities such as reading, play and providing fun
• Wellbeing & therapeutic support (if qualified) such as complimentary therapies and mindfulness
• Family support & companionship activities such as offering emotional support and conversation, accompanying families to appointments, etc.
These activities can be matched to each volunteer’s skills, experience, and comfort level, and always tailored to the family’s preferences and needs.
We are looking for volunteers who:
• Can empathise with the families you are helping and show them kindness and respect;
• Are reliable and flexible and committed to volunteering on a longer term basis;
• Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager;
• Are respectful of the privacy, preferences and needs of the families you are supporting;
• Are polite and friendly;
• Can adapt to different situations and challenges;
• Enjoy making a difference in the lives of others
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role.
Training you will receive:
You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.
You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.
Other role and organisation specific training is available including both supplementary and mandatory training.
All volunteers must maintain their mandatory training to continue in their role.
The benefits of becoming a Practical Family Support Volunteer in Family Homes:
• Make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean spaces for them to enjoy;
• Attend Volunteer Celebration Events throughout the year;
• Meet new people and join a friendly community of volunteers, passionate about helping others;
• Expenses will be provided following discussion about the role.
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Head Office & Community
Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.
Our current Volunteer roles are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.
Applying
Once you have found a role you like the sound of, you can apply by clicking the "fill in an application" button within the role description.
If you’re unsure about which role suits you best or if you’re currently short on time to complete an application form, you can express your interest in volunteering by filling out a brief form Here
If you are interested in a particular role, but would like to try it out before you commit to applying, please email volunteering@tyhafan.org or call 02920 532 254. We'll set up a trial or shadowing opportunity for you.
We warmly welcome applications from individuals with disabilities, diverse cultural backgrounds, and all walks of life.
Please let us know if you require any adjustments during the informal chat for your chosen role, and we will do our best to accommodate your needs.
Overseas Applications
Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.
Useful Links
Head Office/Community Roles
Ad-Hoc Events
Ty Hafan Led Events:
If you are interested in helping out at any of these ad-hoc events, please submit your interest by emailing jodana.weekley@tyhafan.org.
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Fundraising Volunteer
Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!
As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.
You’ll engage with members of the public and use your knowledge of your local area to promote the work of Tŷ Hafan.
By becoming a fundraising volunteer, you'll be helping us to ensure that no family in Wales lives their child's short life, alone.
Considerations:
Age requirement: 16+ (If under 18 you will be required to provide parental permission)
Location: Throughout South/West Wales
Commitment: Flexible
Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.
We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.
Activities include:
• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues
• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf
• You will promote Tŷ Hafan fundraising events and campaigns in your community (for example Tea for Tŷ Hafan) and encourage others to register to hold their own tea party
•You will encourage local community groups and organisations to support and fundraise for Tŷ Hafan, using your existing networks and knowledge of your community
• You will work closely with the Regional Fundraiser to maximise all opportunities within your area.
click here to view a full role description
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Events Volunteer
Do you love meeting new people and making a difference in your community? Are you looking for a fun and rewarding way to spend your time or use your skills and talents? If so, you might be the perfect person for our Events Volunteer Role!
As a charity, Tŷ Hafan organizes many fundraising events throughout the year and we are also represented at wider fundraising events across our communities.
These events include our very own Family Fun Day, sporting events, community bucket collections in exciting venues, and much more.
These events attract thousands of people who want to support our cause, but we also need people who can help us behind the scenes to make them happen!
That's where you come in..
By volunteering at an event, whether as a one-off or more regularly, you'll help us raise essential funds for children with life-shortening conditions and their families. You'll be making a huge difference.
Click here to view a full role description
Considerations:
Age Limit: 16+ (Under 18s to be accompanied by an adult)
Time Commitment: One off, long term, flexible, hours vary with each event
Activities include:
• Event set up
• Event registration
• Bag drop/stall cover
• Encourage, cheer on and motivate event participants
• Marshalling
• Handing out medals
• Bucket collections
• Support staff to deliver a safe event
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Retail Roles
Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.
Our current Volunteer roles are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.
Applying
Once you have found a role you like the sound of, you can apply by clicking the "fill in an application" button within the role description.
If you’re unsure about which role suits you best or if you’re currently short on time to complete an application form, you can express your interest in volunteering by filling out a brief form Here
If you are interested in a particular role, but would like to try it out before you commit to applying, please email volunteering@tyhafan.org or call 02920 532 254. We'll set up a trial or shadowing opportunity for you.
We warmly welcome applications from individuals with disabilities, diverse cultural backgrounds, and all walks of life.
Please let us know if you require any adjustments during the informal chat for your chosen role, and we will do our best to accommodate your needs.
Overseas Applications
Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.
Useful Links
Retail Roles
Bridal Department Volunteer - Abergavenny & Whitchurch
Say ‘I Do’ to Volunteering in Our Bridal Department!
Help brides find their perfect dress and make their wedding day unforgettable, while raising funds for children with life-shortening conditions and their loved ones.
This opportunity is a great way to develop new skills or build on existing ones, and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from care and therapeutic services for children, to emotional and practical support for families and siblings.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Abergavenny Shop:
Abergavenny is one of our newer shops, beautifully designed to showcase quirky and unique donations. It also features a famous formalwear and bridal room, offering a unique shopping experience.
Considerations:
Age requirement: 18+
Commitment: flexible around your availability / customer appointments
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Volunteer Retail Assistant - Under 18
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
Considerations:
Age requirements: 16+
Locations: shop areas listed in the full role description
Time commitment: Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week. Shifts will be discussed during your informal chat.
If you are interested in a particular role, but would like to try it out before you commit to applying, please email volunteering@tyhafan.org or call 02920 532 254. We'll set up a trial or shadowing opportunity for you.
Activities include:
• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)
• Engaging with and serving customers;
• Taking donations and promoting Gift Aid;
• Preparing items for sale; including steaming, ironing, tagging and labelling;
• Moving items from the stockroom to the shop floor;
• Working as part of a friendly team.
Ready to apply?
Click here to fill in an application form (PC/LAPTOP)
Click here to complete an application form on your mobile phone/tablet
or
Click here to view the full role description
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Duke of Edinburgh / Welsh Bac Opportunities
Are you looking for a rewarding way to make a difference in your community? Do you want to gain valuable skills and experience in the retail sector? If so, you might be interested in volunteering at one of our charity shops as part of your Duke of Edinburgh Award or Welsh Baccalaureate.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
Considerations:
Age requirements: 16+
Locations: shop areas listed in the full role description
Time commitment: Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week. Shifts will be discussed during your informal chat.
If you are interested in a particular role, but would like to try it out before you commit to applying, please email volunteering@tyhafan.org or call 02920 532 254. We'll set up a trial or shadowing opportunity for you.
About Tŷ Hafan:
Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.
Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.
“Tŷ Hafan is there to provide endless support to families from the moment their world changes. Through life, death and beyond.
“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need, when they need it.”
Activities include:
• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)
• Engaging with and serving customers;
• Taking donations and promoting Gift Aid;
• Preparing items for sale; including steaming, ironing, tagging and labelling;
• Moving items from the stockroom to the shop floor;
• Working as part of a friendly team.
Click here to view the full role description
Ready to apply?
Click here to fill in an application form (PC/LAPTOP)
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Carmarthen - Till & Customer Service Volunteer
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Carmarthen Shop:
Our Carmarthen shop is located in a busy walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.
The shop team are always on the lookout for new ways to generate income, including taking part in shopping centre and community events.
Considerations:
Age requirement: 16+
Location: Merlin's Walk, Carmarthen, SA31 3BN
Commitment: Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
Click here to view the full role description
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Porthcawl - Till & Customer Service Volunteer
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Porthcawl Shop:
Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!
There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival.
Mandy, her staff team and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket.
Considerations:
Age requirement: 16+
Location: 54 John Street, Porthcawl CF36 3BD
Commitment: Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
Click here to view the full role description
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Port Talbot - Till & Customer Service Volunteer
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Port Talbot Shop:
Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.
It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.
The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.
The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.
Considerations:
Age requirement: 16+
Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB
Commitment: Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
We are also looking for volunteers with a knowledge of jewellery and books.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
Click here to view the full role description
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Port Talbot - Stockroom Volunteer
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Port Talbot Shop:
Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.
It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.
The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.
The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.
Considerations:
Age requirement: 16+
Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB
Commitment: Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
We are also looking for volunteers with a knowledge of jewellery and books.
If you are interested in a particular role, but would like to try it out before you commit to applying, please email volunteering@tyhafan.org or call 02920 532 254. We'll set up a trial or shadowing opportunity for you.
Activities include:
• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);
• Preparing items for sale, including steaming, ironing, tagging and labelling;
• Moving items to the shop floor;
• Keeping the stockroom clean and safe;
• Creating attractive displays to showcase our unique donations.
Click here to view the full role description
Ready to apply?
Click here to fill in an application form on your laptop/pc
Click here to complete an application form on your mobile phone/tablet
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Whitchurch - Stockroom Volunteer
We are Tŷ Hafan.
We provide comfort, care and support to children with life-shortening conditions and their loved ones.
Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.
At the moment we only have enough money and resources to support 10% of the families who us.
Through volunteering, you can help us to reach every family who needs us.
As a Stockroom Volunteer in our Whitchurch shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.
Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.
The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.
The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.
The shop is open 9am-5:15 Monday-Saturday and we appreciate any time you can spare.
Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Click here to fill in an application form or continue reading about this role below.
Considerations:
Age requirement: 16+
Location: 50a Merthyr Road, Whitchurch
Commitment: Ideally, we would be looking for your support for at least 2 hours a week.
Current available shifts: Monday am 9.15-1, Wednesday am 9.15-1, Saturday pm 1-5
As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:
• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);
• Preparing items for sale, including steaming, ironing, tagging and labeling;
• Moving items from the stockroom to the shop floor;
• Keeping the stockroom clean and safe of any hazards.
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role.
Here's what you can expect from our training:
• A flexible schedule that suits your availability;
• Learn about our Big Ambition, vision, values and policies;
• Learn how to handle, store and dispose of donated goods safely and hygienically;
• Learn how to assist customers and answer queries;
• Learn how charity shops operate and gain valuable retail knowledge.
The benefits of becoming a Retail Stockroom Volunteer:
• Gain valuable work experience in a retail environment;
• Develop your customer service, teamwork and organisational skills;
• Support a good cause and help your local community;
• Meet new people and make new friends;
• Most importantly - have fun, enjoy yourself and feel good about helping others!
Are you ready to join us as a volunteer?
Just click the “Fill in an application” button on the top of this page and complete a simple form.
We will ask you to provide us with the details of two referees.
We can't wait to welcome you to the team!
Click here to fill in an application form
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
