Tŷ Hafan - the Hospice for Children in Wales


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Family Support Volunteers

Are you looking for a meaningful way to make a difference in the lives of children and families facing life-shortening conditions? If so, you might be interested in one of our Family Support Volunteering roles!

Volunteering in one of our Family Support Volunteer roles is a rewarding and flexible way to provide practical and/or emotional support to families in their own environment.

You will be matched with a family based on your skills, availability and location and the family's needs. You will receive comprehensive training as well as ongoing supervision from our experienced Community Team. 

As a Family Support Volunteer and dependent on the role you are interested in doing, you may be helping families with social support such as befriending and being a listening ear or meeting a parent out for lunch/coffee, or you may support with more practical tasks such as household chores, shopping, gardening, maintenance and reading to children. You will also have the opportunity to join our network of volunteers and attend Tŷ Hafan social activities throughout the year. 

Volunteering to support our families is a great way to use your existing skills, learn new ones, meet new people and make a positive impact on your community.

If you are interested in volunteering in one of our Family Support Volunteer roles, please take a look below to find out what's available and submit an application form.

If it looks like there are currently no open opportunities in your area, please submit an application form anyway and we will get in touch to see if there are other ways you can support / to let you know when opportunities open up in your area.

If you have any questions, you can contact our Family Support Volunteer Manager at volunteer@tyhafan.org or call 029 2053 2254.

 

Mission Statement

When a child’s life will be short, no family should have to live it on their own. Our ambition is to ensure that all families have the care and support they need, in life, death and beyond.

Family Support Volunteer Role

Volunteer Gardener

Do you love gardening and making a difference in your community? If so, you might be the perfect fit for our Volunteer Gardener role!

Our Volunteer Gardeners provide gardening services to Tŷ Hafan families in their homes. Gardening may be provided to families on an ad-hoc basis or more regular depending on identified need.

Gardening is not only a rewarding hobby, but also a therapeutic activity that can bring joy and comfort to those who need it the most. Join our team of compassionate and dedicated volunteers today and help us create a green oasis for families in need.

Click here to fill in an application form


Considerations:

Age requirement: 21+

Location: Swansea/Neath Port Talbot area

Due to the nature of the role, we are looking for volunteers with skills and experience in gardening, either as a profession or as a hobby.

DBS check, references and induction/training course required before starting


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

Mowing the lawn, trimming hedges, and pruning shrubs/trees

Disposal of garden waste

Planting bulbs and tidying up flower beds

General tidy up of outdoor spaces

Other ad-hoc gardening tasks on a seasonal basis


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

We are looking for volunteers who:

Have experience in gardening, either as a profession or hobby

Have a passion for gardening and a willingness to share their skills/knowledge

Are reliable and flexible and committed to volunteering on a longer term basis

Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager.

Are respectful of the privacy and preferences of the families

Are polite and friendly.


Here's what you can expect from our training program:

A comprehensive introduction to Tŷ Hafan and your role

Health and safety training

A friendly and supportive team to assist you with any queries or concerns through regular and ongoing meetings

Other role and organisation specific training


The benefits of becoming a Volunteer Gardener in Family Homes:

You can make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy

You can attend Volunteer Events throughout the year

Meet new people and join a friendly team of volunteers passionate about helping others

You can develop your existing gardening skills and knowledge

It’s a great way to connect with your community, nature and the outdoors

Gardening can improve your physical and mental health by reducing stress, boosting mood and providing exercise

Expenses will be provided following discussion about the role


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and an Enhanced DBS check is required for this role.

Once we have viewed your application form, we will be in touch for an informal discussion to ensure this role is right for you, before we progress.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing your DBS, once your application is successful.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.


 

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

  

Family Support Volunteer

Do you love helping others and making things clean and tidy? If you answered yes, then you might be the perfect candidate for our Domestic Support Volunteer role.

 As a Domestic Support Volunteer for Tŷ Hafan, you will assist families in need with various tasks such as cleaning, tidying up and laundry.

You will develop on your existing valuable skills and experience, as well as have the satisfaction of knowing you are making a positive impact on families with children with life-shortening illnesses.

Apply today to join our team of amazing volunteers!


Considerations:

Age requirement: 21+

Location: Swansea/Neath Port Talbot area

You would need to be able to travel back and forth to family homes

DBS check, references and induction/training course required before starting


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience.

You can make a big difference in the lives of families who have a child with a life shortening condition. You can help them with light housekeeping tasks such as; cleaning, dusting, vacuuming and laundry.

By doing this, you can help families create a tidy, clean and safe home environment that reduces their daily stress and worries. You can also help them to enjoy more quality time as a family. Depending on your skills, you may also be asked to help with small DIY tasks around the home.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

We are looking for volunteers who:

Are able to empathize with the families you are helping and show them kindness and respect

Are reliable and flexible and committed to volunteering on a longer term basis

Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager.

Are respectful of the privacy, preferences and needs of the families you are supporting

Are polite and friendly 

•Are able to adapt to different situations and challenges

•Enjoy making a difference in the lives of others


Here's what you can expect from our training program:

A comprehensive introduction to Tŷ Hafan and your role

Health and safety training

A friendly and supportive team to assist you with any queries or concerns through regular and ongoing meetings

Other role and organisation specific training


The benefits of becoming a Domestic Support Volunteer:

You can make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean/organised indoor spaces

You can attend Volunteer Events throughout the year

Meet new people and join a friendly team of volunteers passionate about helping others

It’s a great way to connect with families in your community

Volunteering can improve your mental health by reducing stress and boosting mood

Expenses will be provided following discussion about the role


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and an Enhanced DBS check is required for this role.

Once we have viewed your application form, we will be in touch for an informal discussion to ensure this role is right for you, before we progress.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing your DBS, once your application is successful 

We can't wait to welcome you to the team!


This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.


 

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

  

Fill in an application

Head Office & Community

Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

 

Head Office/Community Roles

Community Engagement Volunteer

Make a real difference to children in Wales with a life-shortening condition by becoming a Community Engagement Volunteer today!

Our Community Engagement Volunteers are an extension of our Fundraising team and act as champions for Tŷ Hafan within their local community.

They are passionate about their cause and eager to share their knowledge and enthusiasm with others.

Supported by your local Regional Fundraiser, you will help us with various fundraising activities depending on your skills and confidence.

You will receive a full induction and ongoing training, as well as opportunities to meet other volunteers and have fun throughout the year.

We can't wait to welcome you!

Click here to fill in an application form


Considerations:

Age requirement: 18+

Time commitment: Varied based on what you are able to do, but ideally, we would be looking for you to support for at least one day a month

Location: Across your local area


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Collecting and servicing donation boxes in your area and finding new places to place them

• Attending cheque presentations and giving talks about our work to local groups or schools

• Helping out at bucket collections and other fundraising events throughout the year

• Spreading the word about Tŷ Hafan's campaigns and events to your friends, family and contacts 

• Sharing your passion for what we do with your community


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

To be a Community Fundraising Volunteer, you need to have a good knowledge of your local area and potential supporters, and a genuine enthusiasm for our cause. It would also be helpful if you are:

• Able to speak Welsh (not essential for all volunteers, but we welcome Welsh speakers)

• Confident and comfortable speaking in public about what we do

• Familiar with using social media


Here's what you can expect from our training programme:

• A comprehensive induction by a member of the Fundraising team, including a tour of the hospice to see the impact of your support

• An annual training day at the hospice with tips on delivering talks, updates on policies and procedures, and a celebration of your achievements 

• Regular contact from your Regional Fundraiser and invitations to team meetings and social events

• GDPR training on how to handle donations and cash safely and securely

• Exclusive access to some of our events as our guest;

• Reimbursement for travel expenses


The benefits of becoming a Community Engagement Volunteer:

• It's a great way to increase your knowledge of the charity sector, helping you in your personal and professional development

• You will make a positive impact in your community and beyond  

You can share your passion and knowledge about a cause that you care about with others

You can develop your communication, leadership and interpersonal skills while expanding your network and making new friends.

You can have fun and enjoy the satisfaction of contributing to our purpose

 You will be provided with Tŷ Hafan collateral such as an ID badge, T-shirt, and other branded materials where relevant. 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a Basic DBS check is required for this role.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.

Please don’t hesitate to contact us on 02920 532 255 or email supportercare@tyhafan.org should you have any questions about the role.  

We can't wait to welcome you to the team!

Click here to fill in an application form

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Events Volunteer

Do you love meeting new people and making a difference in your community? Are you looking for a fun and rewarding way to spend your time or use your skills and talents? If so, you might be the perfect person for our Events Volunteer Role!

As a charity, Tŷ Hafan organizes many fundraising events throughout the year and we are also represented at wider fundraising events across our communities.

These events include our very own Family Fun Day, sporting events, community bucket collections in exciting venues, and much more.

These events attract thousands of people who want to support our cause, but we also need people who can help us behind the scenes to make them happen! That's where you come in..

By volunteering at an event, whether as a one-off or more regularly, you'll help us raise essential funds for children with life-shortening conditions and their families. You'll be making a huge difference.

Click here to fill in an application form


Considerations:

Age Limit: 16+ (Under 18s to be accompanied by an adult)

Time Commitment: One off, long term, flexible, hours vary with each event


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Event set up

•  Event registration

•  Bag drop/stall cover

•  Encourage, cheer on and motivate event participants

Marshalling

•  Handing out medals

•  Bucket collections

•  Support staff to deliver a safe event


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

What skills will you need?  

This role is perfect for someone who is friendly, approachable, enthusiastic and works well as part of a team.


Here's what you can expect from our training program:

The Tŷ Hafan team will give you all the information you need and help you get ready for the event. You will also receive a warm welcome and ongoing support on the day of the event.


The benefits of volunteering  at an event:

•  You can meet new people and expand your network of contacts and friends

•  You will make a positive difference in your community and support an amazing cause 

•  You will learn new skills and gain valuable experience that can boost your CV and career prospects

•  You can boost your personal growth and development

•  You can improve your health and well-being

•  You will gain free entry to many events

•  You will have a fun day out and enjoy yourself!

•  Commitment is flexible


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

A DBS check is not required for this role.

We'll keep you posted on all the exciting events that you can be a part of. Just check your emails and sign up for the ones that interest you.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Fill in an application

Retail Roles

Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

Fill in an application

Retail Roles

Retail Maintenance Volunteer

Retail Maintenance Volunteer

Maintenance Volunteers provide vital assistance in helping us to maintain our Retail buildings and to ensure our shops are well presented and inviting, as well as being a safe and welcoming work environment for our staff and retail volunteers.


• Minimum age requirement: 18

• Location: Shops across South & West Wales (using company vehicle)

• Hours: Flexible (min 4 per week, Mon-Fri)


 

The purpose of this role

  • To assist the Retail team with maintenance related tasks 

 


Activities you will be involved in:

  • Internal painting
  • Changing lightbulbs
  • Minor cosmetic repairs
  • Supporting with any other general D.I.Y and maintenance tasks as needed

We understand that not all tasks will suit all volunteers, so your likes, dislikes, strengths and preferences will be considered when allocating tasks. All tasks will be issued under instruction from the Shop Support Team with transport, materials and access to tools provided.


What skills will I need?

  • Attention to detail
  • Ability to work as part of a team and independently
  • Ability to work safely and to not endanger yourself or others, maintaining a safe working environment at all times
  • Experience or a keen interest in DIY/maintenance related tasks (professional or hobby)

Information on training provided

  • Full induction provided by our volunteering and Retail department
  • Health and safety training
  • Support and guidance from the Facilities team
  • Regular volunteer meetings

Benefits of volunteering:

  • Become part of the Tŷ Hafan team and family
  • Meet new people and make new friends
  • Personal satisfaction of giving back to the community and helping to make a difference
  • Sharing/gaining new skills, knowledge and experience to help Tŷ Hafan achieve their goal
  • Opportunity to obtain a professional reference after 3 months (if required)
  • Most importantly - have fun!

Application information:

You can apply by clicking the “apply now” button below. You will be asked to complete a volunteer application form and provide two references.

If you are unable to provide references for any reason, please do not be discouraged from applying. Just pop us a message and we will be able to help.

If volunteering at Head Office, a Basic DBS check is required. Hospice based volunteers will require either a Standard or Enhanced DBS.

If you have any questions before applying, please feel free to email volunteering@tyhafan.org


This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

Social Media Marketing Volunteer - Retail Shops

Are you passionate about social media and retail? Do you want to use your skills to make a positive impact in your community? If so, you might be the perfect candidate for a Retail Social Media Marketing Volunteer position.

As a volunteer, you will help create and manage engaging content for your local retail shop's social media platform (Instagram). You will also interact with customers and potential customers online, and promote our shop's products, services, and values. 

This is a great opportunity to gain valuable experience in social media marketing, while also supporting your local Tŷ Hafan charity shop and our customers. 

Click here to fill in an application form


Considerations:

Age requirements: 17+

Locations: Across one of our shop areas listed below

Time commitment: Varied based on what you are able to do, but ideally, we would be looking for you to support for at least 2 hours per week


About our Tŷ Hafan shops 

With 17 locations across South & West Wales, our shops are pivotal in raising funds to help us provide comfort, care and support to children with life-shortening illnesses and their families, across Wales. 

As well as raising funds, our shops are a presence in the communities we serve and are an important means of promoting the Tŷ Hafan brand in the community.  

Our shops are managed by a small paid team with the support of our volunteers, who so generously give up their time, and with the support of our donors whose stock allow us to keep our shops full and appealing to our customers. 


Why do we need your help? 

Each of our shops are unique thanks to our diverse shop teams and the fantastic donations we receive from our supporters. We want to celebrate and promote our shops to increase engagement and brand reputation, in the hopes of encouraging more people to shop with us, donate to us, volunteer with us and to become supporters of Tŷ Hafan.  


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

Researching and creating creative content for our Shops Instagram channel 

Advertising products we have for sale  

Thinking of innovative ways to drive engagement and increase followers to our Shops Instagram channel 

Photography and producing videos for Stories 

Keeping up to date with current trends 

This is an exciting opportunity to help us to maximise engagement, promote our products and raise awareness of Tŷ Hafan's campaigns.


What type of person are we looking for?

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Ideally you will have experience or a keen interest in using social media and producing content, particularly for Instagram. You will also have good written communication skills with good attention to detail and the ability to think creatively. Photography experience is desirable but not essential.


What difference will you make? 

Our Shops Instagram presence is something we really need help developing to promote our shops. Our shops are one of our main income streams for raising much needed funds to support children in Wales with life-limiting illnesses, but we would like to have a bigger impact and reach a new audience!   

You will be helping to essentially encourage more people to visit our shops, to buy and to donate, so that we can raise more money for the children and families in our care.  

Our volunteers are the bread and butter of the charity and we really couldn't carry on without them. You will be part of an amazing family of like-minded individuals who all want the same thing - to see our hospice thrive and to see smiles on the faces of young children!   


Here's what you can expect from our training program:

You will be fully briefed by the Tŷ Hafan team and a full induction will be provided to include:

Social Media Marketing Training

Privacy and Data Protection

Tŷ Hafan’s Brand Guidelines

Other ad-hoc training relevant to your role


The benefits of becoming a Retail Social Media Marketing Volunteer

• You can gain valuable skills in digital communication, content creation and marketing

• Develop your communication, creativity and teamwork skills

• You can boost your CV and portfolio by showcasing your work for a good cause

• You can expand your neatwork and connect with life-minded professionals 

• You can increase awareness, engagement and funds with a cause that matters to you and your community

• Make a positive difference in the lives of children and families


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

Over 18 - We will ask you to provide us with the details of two referees and a DBS check is not required for this role.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Fill in an application

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