Tŷ Hafan - the Hospice for Children in Wales


Search

Head Office & Community

Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

 

Head Office/Community Roles

Volunteer Administrator (Retail Department)

Ty Hafan: Dad's group tackling tragedy and mountains together - BBC News

Volunteer Retail Administrator

We are looking for enthusiastic volunteers to help out in our busy retail department as we move towards a more modern and sustainable way of working. 

Over 18 only for insurance reasons.

About the role

This role will be based at our main Head Office in Sully. As a Volunteer Retail Administrator, you’ll form part of a team who support our 17 charity shops across Wales. You’ll support our retail team across a wide range of activities. This opportunity would suit someone who is looking to gain valuable office-based experience or someone who has office-based experience and is willing to provide their time to support our charity.


Considerations:

Location: Ty Hafan, Hayes Road, Sully, CF64 5XX

Age requirement: 18+

Schedule: Flexible between 9am-5pm, Monday or Thursday


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Photocopying and printing documents

• Sorting through files and paperwork

• Project work

• Any other suitable ad-hoc administration tasks


What type of person are we looking for?

• Flexible with a willingness to learn

• Enthusiastic and engaged team member

• Good communication skills, well organized

• Good accuracy and attention to detail


Here's what you can expect from our training program:

Tŷ Hafan will provide you with a thorough induction and ongoing support.

You can also access training on relevant modules such as data protection and Safeguarding, with scope to complete other relevant training modules.


The benefits of becoming a Volunteer Administrator:

• You will become part of the Tŷ Hafan team and family

• You can meet new people and make new friends

• You will gain personal satisfaction of giving back to the community and contributing towards Tŷ Hafan's purpose

• You can develop your communication, customer service and problem solving skills by interacting with diverse visitors and staff

• You can boost your CV - Professional reference if required after 3 months

 • You will boost your confidence, self-esteem and well-being, by challenging yourself, gaining new experiences and receiving feedback and recognition for your work

Most importantly - you will have fun, enjoy yourself and feel good about helping others!


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a Basic DBS check is required for this role.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Fill in an application

Retail Roles

Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

Fill in an application

Retail Roles

Volunteer Retail Assistant - Under 18

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


About the role:

As a retail volunteer, you will help us sort, price and display donated items in our charity shop. You will also assist with keeping the stockroom organised and tidy.

Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

By volunteering in our shops, you directly help us to raise essential funds for the children and families who need us.


Considerations:

Age requirements: 16+

Locations: shop areas listed below

Time commitment: Varied based on what you are able to do and shop needs, but ideally, we would be looking for you to support for at least 2 hours a week


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Serving customers and taking donations

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards

•  Working as part of a friendly team


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisation skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Shop areas:

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 


Click here to fill in an application form

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.


 

Duke of Edinburgh / Welsh Bac Opportunities

The Duke of Edinburgh’s Award - The JCB Academy

Welsh Baccalaureate and the University of Bath | Student bloggers

Are you looking for a rewarding way to make a difference in your community? Do you want to gain valuable skills and experience in the retail sector? If so, you might be interested in volunteering at our charity shop as part of your Duke of Edinburgh Award or Welsh Baccalaureate.

Our shops operate Monday-Saturday/Sunday, 9am-5pm and we appreciate any time you can spare; whether it's a few hours a week, a half day each week or several days per week.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to respite care for families, to sibling support activities & experiences.

By volunteering, you directly help us to raise essential funds for the children and families in our care.

Click here to fill in an application form


Considerations:

Age requirements: 16+

Locations: Your local Ty Hafan shop (areas listed below)

Time commitment: Varied based on what you are able to do and the requirements of your award


About Tŷ Hafan:

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

We provide comfort, care and fun to children with life-shortening conditions, whilst supporting their families and helping them to make a short life, a full life; creating precious memories and helping them to make the most of the time they have together.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need.”


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

• Preparing items for sale, such as steaming, ironing, tagging and labeling

• Moving items from the stockroom to the shop floor

• Keeping the stockroom clean and safe of any hazards

• Following our health and safety procedures

• Working as part of a friendly team


What type of person are we looking for?

You will be:

• Reliable and punctual

• Have good communication skills and attention to detail

• Able to work independently, as part of a team and follow instructions

• Interested in retail and charity work

• Willing to learn new skills and take on new challenges


Here's what you can expect from our training program:

• A flexible schedule that suits your availability

• Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• You will receive training and feedback from staff and managers 

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Shop areas:

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Abergavenny - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Abergavenny shop, you will assist our shop managers with things such as serving, greeting and styling customers, styling our formal wear section and keeping the shop organised.

Abergavenny is one of our newer shops. The shop has a beautiful fit which showcases the quirky and unusual donations we get.

The shop also has a formalwear and bridal room, offering another unique shopping experience for our customers and supporters.

Anthea and Nicola and their wonderful team of volunteers, specialise in providing fantastic customer service and make sure every customer leaves with a smile (as well as a purchase!)

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 55 Frogmore Street, Abergavenny NP7 4AR 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Wednesday PM, Thursday AM/PM, Friday PM, Saturday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our ambition, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment.

• You can develop your customer service, teamwork and organisational skills.

• You will support a good cause and help your local community.

• You can meet new people and make new friends.

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Barry High Street - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Barry shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Barry High Street is one of our longest standing shops. It is also one of our smallest shops, but boasts incredible volumes of donations from our supporters.

Shop manager Louise is supported by a fantastic team of volunteers who work incredibly hard to turn the high volumes of stock over.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 2 High Street, Barry CF62 7DZ 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM, Wednesday PM, Friday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Cardigan - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Cardigan shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Cardigan is a long narrow shop on Cardigan's high street. This space is put to great use with stock displayed on beautiful handmade display pieces, made by the shop team.

There's also a haberdashery section with fat quarters, button bundles and more, created from stock that would usually be unsaleable.

Diane, our shop manager, has been with us from the start and used to fundraise along with family members for Tŷ Hafan before the shop opened.

Amy is a jewellery expert and generates thousands each year because of her specialist knowledge. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 2 Pendre, Cardigan SA43 1JL

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Wednesday PM, Thursday AM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our ambition, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment.

• You can develop your customer service, teamwork and organisational skills.

• You will support a good cause and help your local community.

• You can meet new people and make new friends.

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Caerphilly - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Caerphilly shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Caerphilly shop is our oldest of 17 shops. It has dual aspect windows and an unique curved window, perfect for displays.

Managers Lisa and Andrea, along with the wonderful team of volunteers, display the kindly donated stock beautifully; ensuring the shop floor is inviting and full of interesting items for sale. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: The Bluebell, 5A Market Street, Caerphilly, CF83 1NX

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday PM, Thursday AM/PM, Friday PM, Saturday AM/PM 


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Carmarthen - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Carmarthen shop, you will assist our shop managers with things such as serving and greeting customers and keeping the shop organised.

Our Carmarthen shop is located in a walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

Lee, Jem, Phil and team are always looking for new opportunities to generate income outside the shop including taking part in any of the shopping centre or community events.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: Unit 5 Merlin's Walk, Greyfriars Shopping Centre, Carmarthen SA31 3BN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday PM, Sunday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our ambition, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment.

• You can develop your customer service, teamwork and organisational skills.

• You will support a good cause and help your local community.

• You can meet new people and make new friends.

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Cowbridge - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Cowbridge shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Cowbridge shop is in a prime location in the middle of the town's high street, immediately next to an all too tempting deli and about a two minute walk from the town car park.

The shop boasts a large window in which deputy manager Gemma creates themed and highly creative window for which they shop has won many an award.

Tom and Gemma have been utilising eBay to sell highest quality donations with great success and have recently launched a shop Instagram page (search tyhafancowbridge).

Tom and Gemma are always on the lookout for quirky, rare, vintage and high-value donations, and our jewellery, bric-a-brac and antiques specialists are more than happy to appraise any stock that comes our way. Further to this, books and vinyl also sell very well at Cowbridge.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 29 High Street, Cowbridge CF71 7AE

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM, Tuesday AM, Wednesday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training :

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Cwmbran - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Cwmbran shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Cwmbran shop has been open since 1997 and has consistently been one of our top performing shops.

The shop is in a great location in Cwmbran Shopping Centre, ensuring the shop gets the footfall and the stock donations.

Though in an ideal location, the hard work of Carole, Sue and Alison and the loyal volunteer team is the key to the success of the shop.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 5 General Rees Square, Cwmbran NP44 1AH  

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM, Wednesday PM, Friday PM, Saturday AM/PM, Sunday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Cwmbran - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Cwmbran shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Cwmbran shop has been open since 1997 and has consistently been one of our top performing shops.

The shop is in a great location in Cwmbran Shopping Centre ensuring the shop gets the footfall and the stock donations.

Though in an ideal location, the hard work of Carole, Sue and Alison and the loyal volunteer team are the key to the success of the shop. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 5 General Rees Square, Cwmbran NP44 1AH 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Wednesday AM, Friday PM, Saturday AM/PM, Sunday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Lampeter - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Lampeter shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Lampeter shop is located on the High Street and used to be part of the neighbouring Black Lion pub.

The shop infamously has no shop windows, but is truly unique with its Georgian style windows.

The shop floor also retains the lounge fireplace and exposed stonework. The shop has a haberdashery section with stock created from what would have been unsaleable stock.

Alison and Julie pride themselves on Lampeter's happy and welcoming atmosphere, along with a team of friendly volunteers who are always ready to help and serve. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: High Street, Lampeter SA48 7BG

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM/PM, Saturday AM/PM

We are also looking for volunteers with a knowledge of jewellery to help with sorting and pricing.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our ambition, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment.

• You can develop your customer service, teamwork and organisational skills.

• You will support a good cause and help your local community.

• You can meet new people and make new friends.

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Lampeter - Stockroom Volunteer

 

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Lampeter shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Lampeter shop is located on the High Street and used to be part of the neighbouring Black Lion pub.

The shop infamously has no shop windows, but is truly unique with its Georgian style windows.

The shop floor also retains the lounge fireplace and exposed stonework. The shop has a haberdashery section with stock created from what would have been unsaleable stock.

Alison and Julie pride themselves on Lampeter's happy and welcoming atmosphere, along with a team of friendly volunteers who are always ready to help and serve. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: High Street, Lampeter SA48 7BG

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM/PM, Saturday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Llanelli - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Llanelli shop, you will assist our shop managers with things such as greeting customers and keeping the shop organised.

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesday AM, Wednesday AM, Thursday AM, Friday AM/PM, Saturday AM

We are also looking for volunteers with skills in Handcrafting.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our ambition, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment.

• You can develop your customer service, teamwork and organisational skills.

• You will support a good cause and help your local community.

• You can meet new people and make new friends.

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Llanelli - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Llanelli shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesday AM, Wednesday AM, Thursday AM, Friday AM/PM, Saturday AM

We are also looking for volunteers with skills in Handcrafting.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Neath - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Neath shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

The Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah and Sandra lead a team of energetic volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Saturday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Neath - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Neath shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

The Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah and Sandra lead a team of energetic volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Saturday PM

Current available shifts: Wednesday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Newport - Till & Customer Service Volunteer

We are Tŷ Hafan.

We believe that when a child’s life will be short, no family should have to live it on their own.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

Through life, death and beyond.


As a Till & Customer Service Volunteer at our Newport shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Newport shop opened way back in 1995 and is located in the Maindee area of Newport City. Space is at a premium in this shop, both on shop floor and out the back, so organisation is key.

Trish and Carol have a fantastic team of volunteers who provide excellent customer service to their regulars who are in throughout the week to see what bargains are to be had.  

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 90 Chepstow Road, Maindee NP19 8EE 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Tuesday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Newport - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Newport shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Newport shop opened way back in 1995 and is located in the Maindee area of Newport City. Space is at a premium in this shop, both on shop floor and out the back, so organisation is key.

Trish and Carol have a fantastic team of volunteers who provide excellent customer service to their regulars who are in throughout the week to see what bargains are to be had.  

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to practical and emotional care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 90 Chepstow Road, Maindee NP19 8EE .

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Wednesday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Penarth - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Penarth shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Lisa and her team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Penarth - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Penarth shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

Lisa and her team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB.

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday AM/PM, Tuesday AM/PM, Saturday AM/PM, Sunday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Porthcawl - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Porthcawl shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival!

Mandy, Steph, Rachel and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket. 

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 54 John Street, Porthcawl CF36 3BD

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Tuesday AM, Friday PM, Sunday AM/PM

We are also looking for volunteers with knowledge of jewellery.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Port Talbot - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Port Talbot shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Port Talbot - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Port Talbot shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

Alison, Lynne, and Juliet spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB 

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday-Sunday, AM & PM

We are also looking for volunteers with knowledge of jewellery and books.


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our ambition, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Talbot Green - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Talbot Green shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Talbot Green is one our oldest shops and has built a loyal donor and customer base.

The shop has consistently beautifully merchandised windows which are always the talk of the village. 

Manager Jeff leads a dedicated and long-standing volunteer team who make sure the shop is welcoming and well presented for our customers.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 2 Ely Valley Road, Talbot Green CF72 8AP

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Wednesday PM, Saturday PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Whitchurch - Till & Customer Service Volunteer

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.


As a Till & Customer Service Volunteer at our Whitchurch shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Wednesday AM/PM


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Providing a warm and friendly welcome to all customers entering the shop

•  Delivering excellent customer service to ensure a pleasant shopping experience

•  Handling cash transactions and operating the till with accuracy

Encouraging customers to sign up for Gift Aid, which increases the value of their donations

• Selling and processing our raffle/lottery tickets

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  Learn about our purpose, vision and values and how to talk about them

• A comprehensive training and induction tailored to your chosen role

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge


The benefits of becoming a Till & Customer Service Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organisational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• 25% volunteer discount

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button below.

We will ask you to provide us with the details of two referees.

Under 18s are not permitted to provide referees.

We can't wait to welcome you to the team!

Click here to fill in an application form


This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

Whitchurch - Stockroom Volunteer


We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who us.

Through volunteering, you can help us to reach every family who needs us.


As a Stockroom Volunteer in our Whitchurch shop, you will help us sort, price and display donated items. You will also assist with keeping the stockroom organised and tidy. This is a great opportunity to gain valuable retail experience, meet new people and support children with life-shortening conditions, and their families.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Click here to fill in an application form or continue reading about this role below.


Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Saturday AM/PM 


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

•  Sorting and pricing donations according to our guidelines (or your own knowledge if applicable)

•  Preparing items for sale, such as steaming, ironing, tagging and labeling

•  Moving items from the stockroom to the shop floor

•  Keeping the stockroom clean and safe of any hazards.


 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 


Here's what you can expect from our training:

•  A flexible schedule that suits your availability

•  Learn about our purpose, vision, values and policies

• Learn how to handle, store and dispose of donated goods safely and hygienically

• Learn how to assist customers and answer queries

• Learn how charity shops operate and gain valuable retail knowledge.


The benefits of becoming a Retail Stockroom Volunteer:

• You can gain valuable work experience in a retail environment

• You can develop your customer service, teamwork and organizational skills

• You will support a good cause and help your local community

• You can meet new people and make new friends

• Most importantly - you will have fun, enjoy yourself and feel good about helping others! 


Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

 

Click here to fill in an application form

Social Media Marketing Volunteer - Retail Shops

Are you passionate about social media and retail? Do you want to use your skills to make a positive impact in your community? If so, you might be the perfect candidate for a Retail Social Media Marketing Volunteer position.

As a volunteer, you will help create and manage engaging content for your local retail shop's social media platform (Instagram). You will also interact with customers and potential customers online, and promote our shop's products, services, and values. 

This is a great opportunity to gain valuable experience in social media marketing, while also supporting your local Tŷ Hafan charity shop and our customers. 

Click here to fill in an application form


Considerations:

Age requirements: 17+

Locations: Across one of our shop areas listed below

Time commitment: Varied based on what you are able to do, but ideally, we would be looking for you to support for at least 2 hours per week


About our Tŷ Hafan shops 

With 17 locations across South & West Wales, our shops are pivotal in raising funds to help us provide comfort, care and support to children with life-shortening illnesses and their families, across Wales. 

As well as raising funds, our shops are a presence in the communities we serve and are an important means of promoting the Tŷ Hafan brand in the community.  

Our shops are managed by a small paid team with the support of our volunteers, who so generously give up their time, and with the support of our donors whose stock allow us to keep our shops full and appealing to our customers. 


Why do we need your help? 

Each of our shops are unique thanks to our diverse shop teams and the fantastic donations we receive from our supporters. We want to celebrate and promote our shops to increase engagement and brand reputation, in the hopes of encouraging more people to shop with us, donate to us, volunteer with us and to become supporters of Tŷ Hafan.  


As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

Researching and creating creative content for our Shops Instagram channel 

Advertising products we have for sale  

Thinking of innovative ways to drive engagement and increase followers to our Shops Instagram channel 

Photography and producing videos for Stories 

Keeping up to date with current trends 

This is an exciting opportunity to help us to maximise engagement, promote our products and raise awareness of Tŷ Hafan's campaigns.


What type of person are we looking for?

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Ideally you will have experience or a keen interest in using social media and producing content, particularly for Instagram. You will also have good written communication skills with good attention to detail and the ability to think creatively. Photography experience is desirable but not essential.


What difference will you make? 

Our Shops Instagram presence is something we really need help developing to promote our shops. Our shops are one of our main income streams for raising much needed funds to support children in Wales with life-limiting illnesses, but we would like to have a bigger impact and reach a new audience!   

You will be helping to essentially encourage more people to visit our shops, to buy and to donate, so that we can raise more money for the children and families in our care.  

Our volunteers are the bread and butter of the charity and we really couldn't carry on without them. You will be part of an amazing family of like-minded individuals who all want the same thing - to see our hospice thrive and to see smiles on the faces of young children!   


Here's what you can expect from our training program:

You will be fully briefed by the Tŷ Hafan team and a full induction will be provided to include:

Social Media Marketing Training

Privacy and Data Protection

Tŷ Hafan’s Brand Guidelines

Other ad-hoc training relevant to your role


The benefits of becoming a Retail Social Media Marketing Volunteer

• You can gain valuable skills in digital communication, content creation and marketing

• Develop your communication, creativity and teamwork skills

• You can boost your CV and portfolio by showcasing your work for a good cause

• You can expand your neatwork and connect with life-minded professionals 

• You can increase awareness, engagement and funds with a cause that matters to you and your community

• Make a positive difference in the lives of children and families


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran