As a Gardening Volunteer in family homes, you’ll make a real difference to families with children facing complex health needs.

Having access to a secure garden or outdoor area can be crucial for providing opportunities to play and relax, which can be invaluable for the mental well-being of these families.

Our Gardening Volunteer role supports numerous Tŷ Hafan families who find it difficult to maintain their gardens or outdoor spaces, alongside providing around the clock care for their child.

Often, once the space has been cleared, the task becomes more manageable and less daunting, giving families the breathing space they need to maintain the area by themselves.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

• Mowing the lawn, trimming hedges, and pruning shrubs/trees;

• Disposal of garden waste;

• Planting bulbs and tidying up flower beds;

• General tidy up of outdoor spaces;

• Other ad-hoc gardening tasks on a seasonal basis.

Click here to view a full role description

 Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Gardening Volunteer in Family Homes:

• Make a positive difference in the lives of children with life-shortening conditions and their families, by creating and maintaining beautiful outdoor spaces for them to enjoy;

• Attend Volunteer Celebration Events throughout the year;

• Meet new people and join a friendly community of volunteers, passionate about helping others;

• Develop your existing gardening skills and knowledge;

• Expenses will be provided following discussion about the role.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short.

Many families in Wales are unfortunately facing this challenge alone, without support from others.

As a Family Support Volunteer with Tŷ Hafan, you’ll help ease the everyday pressures families face by offering help in the home. This might include light cleaning, tidying, laundry, garden maintenance or supporting the siblings, whatever matches your skills and the family’s needs.

Your support will give families the breathing space to focus on what matters most: spending time together.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

• Practical support activities such as supporting with housework, decluttering spaces or gardening

• Child focused activities such as reading, play and providing fun 

• Wellbeing & therapeutic support (if qualified) such as complimentary therapies and mindfulness

• Family support & companionship activities such as offering emotional support and conversation, accompanying families to appointments, etc.

These activities can be matched to each volunteer’s skills, experience, and comfort level, and always tailored to the family’s preferences and needs.

Click here to view a full role description

We are looking for volunteers who:

• Can empathise with the families you are helping and show them kindness and respect

• Are reliable and flexible and committed to volunteering on a longer term basis

• Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager

• Are respectful of the privacy, preferences and needs of the families you are supporting

• Are polite and friendly

• Can adapt to different situations and challenges

• Enjoy making a difference in the lives of others.

Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Practical Family Support Volunteer in Family Homes:

• Make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean spaces for them to enjoy;

• Attend Volunteer Celebration Events throughout the year;

• Meet new people and join a friendly community of volunteers, passionate about helping others;

• Expenses will be provided following discussion about the role.

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

 

Say ‘I Do’ to Volunteering in Our Bridal Department!

Help brides find their perfect dress and make their wedding day unforgettable, while raising funds for children with life-shortening conditions and their loved ones.

This opportunity is a great way to develop new skills or build on existing ones, and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from care and therapeutic services for children, to emotional and practical support for families and siblings. 

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Abergavenny Shop:

Abergavenny is one of our newer shops, beautifully designed to showcase quirky and unique donations. It also features a famous formalwear and bridal room, offering a unique shopping experience.

Considerations:

Age requirement: 18+

Commitment: Flexible availability to include Saturdays and accommodate customer appointments

Shifts will be discussed during your informal chat

Background checks: We will ask you to provide us with the details of two referees

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

Activities include:

• Support the shop team by helping to manage bridal appointments

• Provide customers with information about our bridal wear

• Meet and host brides who have booked an appointment

• Get to know brides’ likes, dislikes and budget

• Assist with bridal fittings

• Support with bridal fayres and events

• Assist in providing social media content by gathering and sharing after sales feedback/ testimonials and photos.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way for young people aged 16+ to get involved, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations

Age requirement: 16+

Commitment: Flexible around your availability

Shifts will be discussed during your informal chat

Background checks: Volunteers aged under 18 will be asked to provide parental/guardian consent.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

The benefits of Volunteering

•  Gain valuable experience: Great for CVs, college, university applications or future employment
•  Build confidence: Develop communication and teamwork skills
•  Meet new people: Be part of a friendly and supportive team
•  Learn new skills: From customer service to merchandising
•  Make a difference: Know your time is helping others

No experience needed, just a positive attitude and willingness to learn.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Abergavenny Shop:

Abergavenny is one of our newest shops, beautifully designed to showcase quirky and unique donations.

It also features a famous formalwear and bridal room, offering a unique shopping experience.

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 55 Frogmore Street, Abergavenny NP7 4AR 

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Llanelli Shop:

Llanelli is our biggest shop and is in the heart of the town centre.

Plenty of window space has led to an opportunity to display a Crackerjackpot window vinyl which includes a QR code to encourage passers-by to play our lottery. 

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 24-26 Stepney Street, Llanelli SA15 3TR 

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Neath Shop:

Our Neath shop is situated on Queen Street in the town's city centre, merely a two-minute stroll from both the bus and train stations.

It is one of our two outlet-style shops, famous in the town for its £1 section, where customers can snag an entire outfit for less than a fiver!

This stock is clearance stock from our other shops and is given a final opportunity in Neath to sell to maximise the most from all our donations.

Hannah leads a team of energetic staff and volunteers, and between them, turnover a huge amount of stock each week.

They make sure that customers have the best shopping experience and leave with a smile on their face. 

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 17 Queen Street, Neath SA11 1DN 

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Penarth Shop:

Our Penarth shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.

We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between. 

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 1a Stanwell Road, Penarth CF64 2AB

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Porthcawl Shop:

Porthcawl is a lovely destination seaside town with a one street shopping area in close proximity to beaches, a funfair and some fabulous ice cream parlours!

There is often entertainment in the band stand opposite the shop and who can forget the famous Elvis festival.

Mandy, her staff team and their loyal volunteer team provide first class customer service and have built relationships with our lovely regulars who shop with us, very kindly donate their pre-loved items as well as buy their weekly lottery ticket. 

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 54 John Street, Porthcawl CF36 3BD 

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB    

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 2 Ely Valley Road, Talbot Green CF72 8AP   

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Become the new friendly face in your local Tŷ Hafan charity shop!

Volunteering in our charity shops is a great way to look after your wellbeing, build confidence, and make a real impact.

You’ll be part of a friendly team, learning new skills while helping raise vital funds to support children with life‑shortening conditions and their families across Wales.

About our Whitchurch Shop:

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible. 

How your role makes a difference

•  Raise vital funds to support children and families
•  Create a welcoming shop environment for customers
•  Support sustainability by giving donated items a second chance
•  Make a positive impact in your local community.

What you could get involved in

•  Helping on the shop floor and serving customers
•  Sorting and preparing donated items
•  Pricing and displaying stock
•  Creating eye-catching shop displays

You’ll be supported by the shop team and can take on tasks that suit your confidence and interests.

Got a particular interest?

Whether you love fashion, books, jewellery, or have an eye for vintage or collectibles, you can bring your interests into your role and help us make the most of donations.

Till & Customer Service Volunteer Role Description
Stockroom Volunteer Role Description

Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch   

Commitment:  Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know in your application form if you require any adjustments for this role.

You’re very welcome to try a trial shift before applying

Click here to register your interest in a trial shift

This can be a great, no‑pressure way to meet the team, see the shop in action, and get a feel for the role before deciding.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.