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Coffs Harbour

Coffs Harbour

The Welcome Program

About the Welcome Program

The Welcome Program aims to encourage inclusiveness and strengthen a sense of belonging by engaging local residents to act as Ambassadors and Community Support Assistants to plan, organise and conduct community activities to welcome refugees/new arrivals in the Coffs Harbour region.

The initiative will help refugees/new arrivals to feel welcome and more connected, establish relationships and boost their self-confidence to access and participate in what Coffs Harbour can offer.

It will also assist the broader Coffs Harbour community to increase their understanding of the humanitarian program and refugee needs as well as offer a unique opportunity to engage in an intercultural experience to learn from, and about each other.

Welcoming activities can include social, cultural and recreational activities across the Coffs Harbour region. There are 2 volunteer roles for the Welcome Program – Ambassadors and Community Support Assistants.

The role of Ambassadors is to assist in activity coordination for newcomers to attend events, tours and outings; attend and share your interest in Coffs Harbour events and activities and create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue.

The role of Community Support Assistants is to accompany families and individuals to and from activities to help them navigate and build their independence in the Coffs Harbour region and ensure families and individuals can communicate with Ambassadors by providing language support when needed.

When and commitment

Minimum of fortnightly commitment for six months, weekends only.  

Location

Various locations across the Coffs Harbour region.

What you will do

  • Assist newcomers to attend events, tours and outings – i.e., coastal walks, markets and outdoor based activities
  • Assist in activity coordination and Program review and development as required
  • Attend and share your interest in Coffs Harbour events and activities
  • Create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 

Essential

  • Excellent communication and interpersonal skills
  • Knowledge of what Coffs Harbour has to offer including, where to access free events/programs information
  • Willingness to broker relationships with local businesses, attractions and civic groups
  • Knowledge of the Coffs Harbour community and local landmarks
  • Warm, friendly and welcoming nature

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds
  • Interest and involvement in local communities and events

Reimbursement

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

Training

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program. 

Humanitarian Settlement Program (HSP)

 

About the Humanitarian Settlement Program (HSP)

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

Locations

  • Coffs Harbour 

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

Reimbursement

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

Training

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

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