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Coffs Harbour

Coffs Harbour

The Welcome Program

About the Welcome Program

The Welcome Program aims to encourage inclusiveness and strengthen a sense of belonging by engaging local residents to act as Ambassadors and Community Support Assistants to plan, organise and conduct community activities to welcome refugees/new arrivals in the Coffs Harbour region.

The initiative will help refugees/new arrivals to feel welcome and more connected, establish relationships and boost their self-confidence to access and participate in what Coffs Harbour can offer.

It will also assist the broader Coffs Harbour community to increase their understanding of the humanitarian program and refugee needs as well as offer a unique opportunity to engage in an intercultural experience to learn from, and about each other.

Welcoming activities can include social, cultural and recreational activities across the Coffs Harbour region. There are 2 volunteer roles for the Welcome Program – Ambassadors and Community Support Assistants.

The role of Ambassadors is to assist in activity coordination for newcomers to attend events, tours and outings; attend and share your interest in Coffs Harbour events and activities and create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue.

The role of Community Support Assistants is to accompany families and individuals to and from activities to help them navigate and build their independence in the Coffs Harbour region and ensure families and individuals can communicate with Ambassadors by providing language support when needed.

When and commitment

Minimum of fortnightly commitment for six months, weekends only.  

Location

Various locations across the Coffs Harbour region.

What you will do

  • Assist newcomers to attend events, tours and outings – i.e., coastal walks, markets and outdoor based activities
  • Assist in activity coordination and Program review and development as required
  • Attend and share your interest in Coffs Harbour events and activities
  • Create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 

Essential

  • Excellent communication and interpersonal skills
  • Knowledge of what Coffs Harbour has to offer including, where to access free events/programs information
  • Willingness to broker relationships with local businesses, attractions and civic groups
  • Knowledge of the Coffs Harbour community and local landmarks
  • Warm, friendly and welcoming nature

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds
  • Interest and involvement in local communities and events

Reimbursement

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

Training

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program. 

Humanitarian Settlement Program (HSP)

 

About the Humanitarian Settlement Program (HSP)

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

Locations

  • Coffs Harbour 

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

Reimbursement

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

Training

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

Fill in an application

HSP Housing Support - Sydney

Humanitarian Support Program - Housing Support

HSP Housing Support Volunteer

About the Role 

The Humanitarian Settlement Program (HSP) provides immediate and essential support for their most basic needs for refugees in Australia. Included in the HSP program, HSP Housing Team provides on-arrival accommodation (OAA) for families on arrival in Australia, assistance to secure long-term accommodation (LTA), and Basic Household Goods (BHG) packages.

The HSP Housing Support Volunteer will assist individuals and families exiting on-arrival accommodation, to find long-term accommodation by accompanying them to properties for inspections and assisting them to follow processes to apply for rental properties.

When and commitment

4 hours a week – specifically Saturdays. 

Location

Various locations around Western Sydney

What you will do

  • Meet and/or accompany clients to property inspections and return them back to their on-arrival accommodation, if required
  • Encourage clients to independently search and view available rental properties
  • Update and inform SSI staff of inspection outcomes and any issues that arise
  • Follow all reasonable directions provided by SSI staff or delegate

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 

Essential

  • Excellent communication and interpersonal skills
  • Warm, friendly and welcoming nature

 Desirable

  • Able to speak relevant community language, eg Arabic, Dari, Ukrainian 
  • Understanding of NSW tenancy process and procedures 
  • Knowledge of Western Sydney

Reimbursement

Volunteers, students and interns will have access to reimbursement for all pre- approved expenses including reasonable travel expenses. Volunteers, students, interns using their own vehicle will need to provide SSI Group with photocopies of their driver’s licence, comprehensive car insurance and compulsory third-party insurance.

Training

Volunteers, students, interns will be provided with access to SSI Group’s flexible, extensive and innovative training program.

Fill in an application

Humanitarian Support Program Assistant - Sydney

Humanitarian Settlement Program (HSP)

Volunteer HSP Community Support Assistant - Auburn

 

About: Volunteer Community Support Assistant

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

Reimbursement

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

Training

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

Volunteer HSP Community Support Assistant - Bankstown

About: Volunteer Community Support Assistant

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Reimbursement

 

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

 

Training

 

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

 

Volunteer HSP Community Support Assistant - Fairfield

About the Volunteer Community Support Assistant

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Reimbursement

 

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

 

Training

 

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

Volunteer HSP Community Support Assistant - Liverpool

About the Volunteer Community Support Assistant

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Reimbursement

 

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

 

Training

 

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

Volunteer HSP Community Support Assistant - Mt Druitt/Blacktown

About the Volunteer Community Support Assistant

The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist refugees to gain independence and build strong connections in their new communities. 

When and commitment

Minimum 4 hours per week for at least 3 months. (Weekdays)

What you will do

Volunteer Community Support Assistants build on the case management support offered to HSP clients by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

  • Assist clients to access key services and attend scheduled appointments
  • Link clients with appropriate social and cultural groups and/or meaning activities
  • Assist with community area orientation and life skills support as needed 
  • Assist clients to learn how to use public transport and opal card
  • Assist staff and clients through office tasks as directed by SSI staff, example: welcoming clients to the office, prepare relevant documents and conduct calls for appointments.
  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Essential

 

  • Excellent social skills with a friendly and welcoming nature
  • Excellent communication and intercultural skills
  • Proficient in Arabic, Dari and/or other Afghan language), Farsi, Swahili, Tibetan or Ukrainian
  • Available to volunteer for a minimum 4 hours a week
  • Good ability to use Microsoft word, photocopier and make phone calls
  • Flexibility in performing a range of tasks
  • Ability to use public transport and navigate around Western Sydney
  • Willingness to support elderly clients and/or clients with varied levels of abilities

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by HSP Team Leader or delegate

 

Reimbursement

 

Volunteers will have access to reimbursement for all pre approved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration.

 

Training

 

Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program.

Fill in an application

The Welcome Program - Sydney

Welcome Program - Sydney

Welcome Program Community Support Assistant

About the Welcome Program

Welcome Program aims to encourage inclusiveness and strengthen a sense of belonging by engaging Volunteer Ambassadors (residents) to engage in community activities of welcoming refugees/new arrivals.

The Program helps refugees/new arrivals to feel welcome and more connected, establish relationships and boost their self-confidence to access and participate in what Sydney can offer. It will also assist the broader Sydney community to increase their understanding of the humanitarian program and refugee needs as well as offer a unique opportunity to engage in an intercultural experience to learn from, and about each other. Welcome Program activities can include social, cultural and recreational activities across Sydney.

When and commitment

Minimum one day per month for six months. (Primarily weekends, occasionally weekdays)

Location

Various locations around Sydney (eg Blue Mountains, Bondi Beach, Sydney CBD)

What you will do

  • Assist newcomers during events, tours and outings with language support
  • Accompany newcomers on public transport to and from Western Sydney to Welcome Program activities to help build confidence
  • Assist in activity coordination as required – i.e. knowledge of public transport meeting places
  • Support clients to complete photo consent forms on the way there and feedback forms on the way back
  • Share your interest in Sydney events and activities
  • Create a welcoming, enjoyable experience which encourages intercultural exchange and dialogue
  • Take photos and provide feedback of the activities to Community Engagement Project Officer
  • Help to create an encouraging, inclusive and supportive network for people seeking support

All volunteers have the responsibility to:

  • Actively support SSI’s vision and values
  • Work in accordance with SSI policies and procedures
  • Follow all reasonable directions provided by SSI staff or delegate
  • Maintain confidentiality and keep client information securely 

Essential

  • Excellent communication and ability to speak either Arabic, Dari, Ukrainian
  • Warm, friendly and welcoming nature
  • Genuine interest in learning about different cultures and sharing knowledge with others

Desirable

  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds

Reimbursement

Volunteers, students and interns will have access to reimbursement for all pre- approved expenses including reasonable travel expenses. Volunteers, students, interns using their own vehicle will need to provide SSI Group with photocopies of their driver’s licence, comprehensive car insurance and compulsory third-party insurance.

Training

Volunteers, students, interns will be provided with access to SSI Group’s flexible, extensive and innovative training program.

Fill in an application