Students & Interns - NSW

Students/Interns - NSW

Humanitarian Settlement Program

About the Humanitarian Settlement Program

The Humanitarian Settlement Program (HSP) supports humanitarian entrants and other eligible visa holders during their initial settlement. The HSP helps new arrivals settle into Australian to gain independence and build strong connections in their new communities.

SSI’s HSP is delivered to clients using an individualised case management approach tailored to their needs, strengths and goals. The types of support clients receive may include:

  • airport reception
  • short-term accommodation
  • referral to mainstream and specialist support services
  • connections to local community groups and activities
  • assistance to find long-term accommodation
  • help to learn English, gain employment and access education and training
  • orientation to Australia values and laws

Students placed with HSP support case manager to achieve program goals by facilitating access to local services, supporting life skills development, building social networks and community links relevant program administration duties.


  • SSI delivers HSP in Sydney (Auburn, Bankstown, Fairfield, Lilyfield, Liverpool and Mt Druitt)
  • regional NSW (Armidale, Coffs Harbour and Newcastle)

Depending on capacity, students can be placed in all these locations.

Student Placement Criteria  

Students studying:

  • Cert III, IV and Diplomas in Community Services, Case Management
  • Bachelors of Community Services
  • Bachelors/Masters of Social Work

We have a need for students who speak Arabic, an Afghan language or Ukranian, but we have opportunities for people who don't speak these languages as well. 

HSP Learning Opportunities 

  • understanding the impact of people settlement journey and experience in access community/govt services and support
  • understanding the role of case work in supporting positive outcomes, experiences and connection
  • communication skills with individuals, families and groups
  • identify and respond professionally and appropriately to clients’ needs
  • social work practice and reflection
  • work independently and as part of a team
  • work in culturally responsive practice frame-work
  • liaise and partner with other organisations/agencies to address client needs

Community Hubs Assistant

About the Community Hubs Program

The Community Hubs Program aims to support migrant and refugee families (including children 0-5 years of age) by offering meaningful social activities as well as access to existing support services including local education, health, community, and settlement services. The program offers families various opportunities to gain skills through formal and informal training, including English practice conversation sessions, breakfast clubs, playgroups, homework clubs and community events.  

The Community Hub Assistant will work alongside Community Hub Leader by providing administrative and community engagement support within school community.

When and Commitment

Minimum one day per week for 3 months or school term.


Various locations across NSW: Blacktown, Bankstown, Fairfield, Parramatta, Cumberland, Chester Hill, Western Sydney, and Coffs Harbour.

What you will do

•    Assist with general office duties including word processing, data entry, filing, photocopying and scanning and using Microsoft suite. 
•    Assist Community Hub Leader to prepare worksheets and attendance sheets for programs, including photocopying resources as required.  
•    Assist in set up and pack up.
•    Liaise with Community Hub partners, including accepting community donations.
•    Assist by welcoming of participants and external trainers.
•    Initiate ice breaker activities to support participants to feel comfortable.
•    Assist with data collection for reporting purposes and engage in evaluation process with participants. 
•    Making referrals to the different organisations.
•    Collecting formal and informal feedback from program’s participants.
•    Taking and editing photos.
•    Preparing information and updating Hub Facebook and fortnightly school Newsletter.
•    Prepare flyers and promotional material when required.
•    Promoting Hub programs with parents in the school as well as the local community  
•    Engage in relevant training provided by SSI in partnership with training provider.

All students have the responsibility to:

  • Actively support SSI Group’s vision and values
  • Work in accordance with SSI Group policies and procedures 
  • Follow all reasonable directions provided by Community Hub Leader or delegate
  • Maintain confidentiality and keep client information securely


  • Excellent computer literacy skills.
  • High level written and oral communication, interpersonal skills, and the ability to communicate effectively.
  • Great time management skills.


  • Previous experience working with people from culturally and linguistically diverse (CALD) backgrounds.
  • Interested in SSI causes and communities.


  • Reimbursement: Volunteers, students and interns will have access to reimbursement for all pre-approved expenses including reasonable travel expenses. Volunteers, students, interns using their own vehicle will need to provide SSI Group with photocopies of their driver’s licence, comprehensive car insurance and compulsory third-party insurance.
  • Training: Volunteers, students, interns will be provided with access to SSI Group’s flexible, extensive and innovative training program.
  • Being a member of the SSI Group Community: Volunteers, students, interns will be kept up-to-date with all of SSI Group’s important news, events and opportunities.
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