Make a difference. Here.

Make a Meaningful First Impression: As a Visitor and Support Liaison, you’ll be the friendly face that greets individuals entering Hennepin County’s Human Service Centers. Whether visitors are seeking guidance, accessing resources, or simply finding their way, your presence helps create a welcoming and supportive environment.

 
Hours and Locations: Pick one of the below locations:

• Northwest Family Service Center 7051 Brooklyn Blvd, Brooklyn Center, MN 55429
• North Human Service Center 1001 Plymouth Ave N, Minneapolis, MN 55411
• South Human Service Center 2215 East Lake Street, Minneapolis, MN 55407

Time Commitment:

• Preferred commitment: 4 months or 16 shifts
• Minimum: One 4-hour shift per week
• One weekday shift from 10:00 a.m. to 2:00 p.m.
• Flexible scheduling options available

In this volunteer position, key responsibilities:

• Assist visitors with checking in at self-service kiosks.
• Offer respectful guidance and help people navigate the facility.
• Engage thoughtfully to understand each visitor’s needs before directing them to services.
• Share accurate information about services available at the Northwest, North, or South Human Service Centers.
• Monitor lobby areas for well-being concerns and respond or escalate appropriately.
• Follow health, safety, and emergency protocols as trained.

Mission

The mission of Hennepin County is to enhance the health, safety and quality of life of our residents and communities in a respectful, efficient and fiscally responsible way.

Vision

We envision a future where residents are healthy and successful and where our communities are safe and vibrant. We will strive to meet and exceed expectations by engaging people and communities in developing innovative solutions to challenges. We will be a diverse, learning organization. We will partner with others to enhance the quality of life in Hennepin County and the region.