Children and Family Services - Customer Service Specialist
This volunteer opportunity is a customer service role assisting individuals who are visiting the building and making sure they are connected to the appropriate staff members.
Location and hours: Pick one location and one day per week
- 525 Portland Ave. South Minneapolis - Volunteers needed on Monday, Tuesday, or Wednesday from 9 a.m. - 1 p.m.
- 1256 Penn Ave. North Minneapolis - Volunteers needed on Tuesday, Thursday, or Friday from 1 p.m. - 5 p.m.
In this volunteer position, you will:
- Welcome and greet residents entering the building
- Connect residents with the correct staff person
- Use county provided computer to help residents using Microsoft Teams and Excel
- Use Microsoft Excel to track walk-in visits and track appointments
- Use Microsoft Teams to check if residents have an appointment and schedule appointments
Impact in motion
Mission
The mission of Hennepin County is to enhance the health, safety and quality of life of our residents and communities in a respectful, efficient and fiscally responsible way.
Vision
We envision a future where residents are healthy and successful and where our communities are safe and vibrant. We will strive to meet and exceed expectations by engaging people and communities in developing innovative solutions to challenges. We will be a diverse, learning organization. We will partner with others to enhance the quality of life in Hennepin County and the region.
