Palliative Care Volunteer
Department: Volunteer Service/Pastoral Care Services
Reports to: Coordinator, Volunteer Services/Chaplain/Care Services Manager
Resource Person: Chaplain/Care Services Manager and/or care staff
Location: Long Term Care Facility
Bethany Care Society commits to a standard of excellence that provides holistic end of life care with respect, dignity and compassion to residents and families. Our purpose is to provide:
· Compassionate care to residents at end of life
· To enhance the comfort & quality of life for palliative residents
· Assistance and support to families of palliative residents when requested, always respecting their choice
· Support and enhance services provided by other members of the care team
ESSENTIAL DUTIES, RESPONSIBILITIES
· Demonstrate awareness and adhere to all Service Excellence Standards, practices and guidelines as outlined in the Volunteer Handbook and Orientation
· Follow all infection control and health practices/procedures which may include use of PPE and specific screening in an outbreak or pandemic
· Complete education sessions or mandatory reviews as required
· Assist staff where appropriate
· Tidy and store supplies when done
· Monitor safety of all involved in the use of tools, supplies or equipment
· Wear Bethany Volunteer Photo Identification
· Record volunteer hours
· As part of a collaborative approach with members of the care team, provide emotional and spiritual support to assigned resident, their families, and loved ones.
· Provide appropriate bereavement support to family in attendance.
· Provide companionship and participate in stimulating activities if appropriate (e.g. listening to music, discussing topics of interest with the resident, sitting in silence – just “being present”).
· Perform tasks which could enhance the comfort of the resident (e.g. gentle hand massage, combing hair, washing hands or face).
· Work with staff to support and assist family with access to and use of comfort cart.
· Report any concerns regarding resident to R.N. on duty, Chaplain, or Coordinator, Volunteer Services as soon as possible.
· Ability to socialize with and assist cognitively and/or physically challenged residents with a variety of skill levels
· Independent, reliable and flexible
· Mature, patient, tolerant and caring
· Excellent interpersonal and communication skills.
· Support the Philosophy of the BCS EOL/Palliative Care Program
· Flexible schedule.
· Mature & non-judgmental.
· Comfortable being with those experiencing pain and grief.
TRAINING AND/OR PREPARATION
· General Volunteer Orientation
· Security Clearance
· Standards of Conduct-Confidentiality Agreement
· Consent for Release of Personal Information-Photographs
· Receipt & understanding of Volunteer Handbook
· Two volunteer references
· Dementia Training recommended
· Specific training for position
· BCS Palliative Care Workshop and/or related palliative training
· Complete any outbreak and/or pandemic training as required
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