Bethany CollegeSide (Red Deer)

Palliative Care Volunteer



Department: Volunteer Service/Pastoral Care Services

Reports to: Coordinator, Volunteer Services/Chaplain/Care Services Manager

Resource Person: Chaplain/Care Services Manager and/or care staff

Location: Long Term Care Facility




Bethany Care Society commits to a standard of excellence that provides holistic end of life care with respect, dignity and compassion to residents and families. Our purpose is to provide:

· Compassionate care to residents at end of life

· To enhance the comfort & quality of life for palliative residents

· Assistance and support to families of palliative residents when requested, always respecting their choice

· Support and enhance services provided by other members of the care team






· Demonstrate awareness and adhere to all Service Excellence Standards, practices and guidelines as outlined in the Volunteer Handbook and Orientation

· Follow all infection control and health practices/procedures which may include use of PPE and specific screening in an outbreak or pandemic

· Complete education sessions or mandatory reviews as required

· Assist staff where appropriate

· Tidy and store supplies when done

· Monitor safety of all involved in the use of tools, supplies or equipment

· Wear Bethany Volunteer Photo Identification

· Record volunteer hours

· As part of a collaborative approach with members of the care team, provide emotional and spiritual support to assigned resident, their families, and loved ones.

· Provide appropriate bereavement support to family in attendance.

· Provide companionship and participate in stimulating activities if appropriate (e.g. listening to music, discussing topics of interest with the resident, sitting in silence – just “being present”).

· Perform tasks which could enhance the comfort of the resident (e.g. gentle hand massage, combing hair, washing hands or face).

· Work with staff to support and assist family with access to and use of comfort cart.

· Report any concerns regarding resident to R.N. on duty, Chaplain, or Coordinator, Volunteer Services as soon as possible.








· Ability to socialize with and assist cognitively and/or physically challenged residents with a variety of skill levels

· Independent, reliable and flexible

· Mature, patient, tolerant and caring

· Excellent interpersonal and communication skills.

· Support the Philosophy of the BCS EOL/Palliative Care Program

· Flexible schedule.

· Mature & non-judgmental.

· Comfortable being with those experiencing pain and grief.




· General Volunteer Orientation

· Security Clearance

· Standards of Conduct-Confidentiality Agreement

· Consent for Release of Personal Information-Photographs

· Receipt & understanding of Volunteer Handbook

· Two volunteer references

· Dementia Training recommended

· Specific training for position

· BCS Palliative Care Workshop and/or related palliative training

· Complete any outbreak and/or pandemic training as required