North East Community Assistance Project


Administration Officers - Hillcrest

***All staff to wear masks until Chairperson says otherwise.

COVID vaccinations preferred, but are not mandatory

Days: Monday to Friday

Hours: 8:45 am  to 3:45 pm

BASIC FUNCTION:

To attend to the daily requirements to meet the Administrative needs of the Organisation with other Administration Officers on other day of the week.

QUALIFICATIONS/SKILLS:

  • Sound knowledge, or willingness to learn the necessary skills, of Microsoft Word,
    • Excel, Access and Publisher.
  • Empathy towards clients and fellow volunteers.
  • Good literacy and numeracy skills.
  • Good telephone answering techniques. .
  • Proficient communication skills - written and verbal.
  • Possess and demonstrate a positive and team orientated attitude.
  • Capable of problem identification and solving.
  • Self-motivated and an ability to show initiative.
  • Conflict resolution skills.
  • Follow relevant WH&S guidelines.

DUTIES AND RESPONSIBILITIES:

  • To assist the Duty Officer and Board with data entry, filing and correspondence.
  • To familiarise oneself with the aims and objectives of the Organisation.
  • Assist with Food Parcel distribution as and when required.
  • To provide courteous and efficient customer service.
  • Promote a positive image of NECAP to colleagues and the public at all times.
  • To maintain a professional standard of work and environment.
  • Assist in the development, implementation and evaluation of specific projects.
  • Follow relevant WH&S directives.
  • Undertake training as and when required.
  • To maintain strict confidentiality.
  • Cleaning office area e.g. Printer, keyboard, mouse, computer and floors in your area.
  • To work in conjunction with all Duty Officers
  • Risk Management: Staff to report to Duty Officer to advise they are on the property on days not rostered on.
  • No headphones to be worn to ensure phone calls are not missed.
  • No internet for personal use