Northern Healthcare Volunteer Assoc

Work with the staff of ICU to ensure that patients and visitors needs are met, and that the experience of staying on the ward is effectively recorded for quality assurance, and improvement for future services.  Volunteers are recognised by ICU as a valuable addition to their services, and bring with them knowledge and experience that complements staff skills.

Ward Staff Support:

• Assist ward staff and ward clerk with miscellaneous tasks that may include:
• Preparation of patient composite packs

• Prepare new arrived stock for restocking
• IV packs for MET trolley
• MRSA swab packs
• Control and restock pathology stock
• Restock ward trolleys
• Refill staff fridge with milk supply
• Refill snacks and drinks for ICU fundraising
• Refill paper in photocopier, printers and fax machines
• Binding or laminating
• Restock patient pantry 

Patient, Family and Visitor support: -  

• Update patient list on arrival and speak to Ward clerk about patient’s visitor restrictions
• Answer door monitor/intercom and seek nurse permission for visitors prior to entry
• Escort visitors to patient bedside
• Restock relative rooms with tissues and brochures
• Deliver surveys to patients on wards after ICU discharge
• Assist nurses with palliative care comfort trolley

Days and Times:  9am - 2pm Mondays, Wednesdays & Thursdays

Role Requirements

Skills

• A genuine empathy and understanding of issues surrounding trauma, ill-health, death and dying (highly desirable)
• An understanding of and the ability to maintain confidentiality and discretion
• Communication and listening skills
• An ability to work independently
• An ability to use initiative and be responsible / flexible and responsive
• Able to work effectively in an active and a busy workplace
• A non-judgemental values base
• An ability to relate to a wide range of individuals

Expectations of the Northern Healthcare Volunteer Association (NHVA)

• Be neatly attired when reporting for their shifts ensuring Uniform shirt and closed in shoes are worn.
• Be courteous and helpful to clients and paid staff
• Be prepared to follow the directions of the person in charge
• Abide by the guidelines of the NHVA
• Maintain confidentiality at all times
• Be reliable and ensure adequate notice is given if unable to attend shift.
• If unwell do not attend the shift
• Attend any training which is provided and deemed necessary

National Police Check (at no cost to volunteer)

Contact:  Michelle - 0466 781 624 

The next steps towards volunteering:

Please complete the following steps in the order listed to ensure your application is processed

1.   Click on the "Fill in an application" on the right hand side of the screen.  Please ensure this is completed before going to Step 2.
2.   Complete the NHVA application - Click here