North East Community Assistance Project


Duty Officer - Administration

***All staff to wear masks until Chairperson says otherwise.

COVID vaccinations preferred, but are not mandatory

Days: Monday to Friday

Hours: 8:45 am  to 3:45 pm

BASIC FUNCTION:

  • To ensure the administrative needs of the Organisation are undertaken in a professional manner.
  • To ensure Team Members are given instruction and support in operating procedures.
  • To be the delegated person on the rostered day to deal with all decisions required, allocate and ensure all tasks are undertaken.

QUALIFICATIONS / SKILLS:

  • Ability to lead a team.
  • Skilled in Microsoft Word, Excel, Access and Publisher.
  • Empathy towards clients and fellow volunteers.
  • Good literacy and numeracy skills,
  • Good telephone answering techniques.
  • Proficient communication skills - written and verbal.
  • Possess and demonstrate a positive and team orientated attitude.
  • Capable of problem identification and solving.
  • Self-motivated and an ability to show initiative.
  • Conflict resolution skills.
  • To be familiar with current procedures, policies and guidelines
  • Follow relevant WH&S and Safety guidelines.
  • If Duty Officer is informed of a situation they are to write it in the duty Officers This is to ensure all Duty Officers are aware of situation and the outcome.

DUTIES AND RESPONSIBILITIES:

  • To familiarise oneself with the aims and objectives of the Organisation.
  • Answer public enquiries relating to NECAP and its operations.
  • Assist with Food Parcel distribution as and when required.
  • To provide courteous and efficient customer service.
  • Promote a positive image of NECAP to colleagues and the public at all times.
  • To maintain a professional standard of work and environment.
  • Undertake training as and when required.
  • To maintain strict confidentiality.
  • To work in conjunction with all Duty Officers.
  • To delegate and oversee the administration tasks are duly actioned.
  • To notify Chair Person of any problems, issues or concerns.
  • To record Duties and their status in the Office Diary.
  • To keep open lines of communication with all Duty Officers.
  • To notify Chair Person of any recommendations.