Emergency Assistance Interviewer Volunteer
We are seeking compassionate volunteers to join our team as Emergency Assistance Interviewers. In this role, you’ll support South Australians experiencing financial hardship by providing respectful, person-centred interviews and linking people to essential services.
Days & Hours: Monday to Friday, negotiable - 8:30am to 12:30pm
Duties:
- Welcome and respond encouragingly to all customers
- Provide financial and material aid to address the most pressing financial problems and/or explore other ways of resolving issues
- Provide appropriate referral of customers with severe or complex issues or those in unsafe situations
- Review customer eligibility to ensure they are receiving all benefits and concessions that they are entitled; (social security, energy and telephone concessions
- Provide basic advice on a range of issues such as budgeting and options for housing
- Assess and identify additional issues which the customer may require assistance such as financial counselling
Additional Requirements:
- Confidence using a computer to complete data entry.
- Excellent people skills and ability to build rapport.
- Reliable, punctual, and able to commit to weekday mornings (8:30am – 12:30pm).
- A caring and respectful approach, even under pressure.
- Current National Police Clearance
Contact: - Sayali - 0422 054 546
