Volunteer role description

Front of House volunteer

Organisation

Jami, part of Jewish Care, is here when mental illness, distress and trauma make everyday life a struggle. With many in the Jewish community facing anxiety, depression, trauma, loss, antisemitism, family pressures and suicidal thoughts, the need for specialist mental health support has never been greater.

We currently support over 3,600 young people and adults through a wide range of services – from social work and talking therapies to volunteer befriending and vocational support – and demand continues to grow.

Guided by Jewish Care’s 2026–2030 strategy, Altogether Stronger, we are listening to our community and responding to what matters most. With Jami’s specialist expertise, we will grow mental health support for children and adults as part of Jewish Care’s wider network of care, support and community services – helping more people to live well, stay connected and feel supported across every stage of life.

What is the role?

Head Room Café offers a warm and welcoming space where people can connect, take part in activities and access support within the community. As a Front of House Volunteer, you will help provide excellent customer service, serve food and drinks, and contribute to a safe, inclusive and supportive café environment.

Key responsibilities

• Provide a warm, friendly and inclusive experience for customers, visitors and members of the Head Room community.
• Serve food and drinks, take orders and process payments while delivering excellent customer service.
• Maintain a clean, safe and welcoming café environment, including clearing tables when needed.
• Work collaboratively with staff and volunteers to support the smooth running of the café, activities and events.
• Follow health and safety, food hygiene, safeguarding and confidentiality requirements, and raise concerns appropriately.

The person

For this role you will need to be:

• Friendly, approachable and committed to excellent customer service.
• A confident and respectful communicator who enjoys engaging with a wide range of people.
• Reliable, flexible and able to work well as part of a team.
• Able to remain calm and positive in a busy café environment.
• Willing to learn and follow guidance, policies and procedures.

We can offer you

• Induction, training and ongoing support.
• Experience in a community mental health setting.
• Opportunities to develop customer service, communication and hospitality skills.
• Flexible volunteering hours, regular check-ins and recognition of your contribution

What we need

• A willingness to complete induction and required training, including food hygiene, safeguarding and health and safety.
• A DBS check and two satisfactory references.
• Regular availability agreed with the café team, ideally for around 12 months.
• Three-hour long sessions, 12 – 3. We are looking for support on Monday and Sunday, but potentially other days of the week too.

How to apply

To apply for the role, please follow the application process through the website, or for an initial call to discuss the role contact emma.reynolds@jamiuk.org