JEWISH CARE

Volunteer Receptionist

Sidney Corob House, West Hampstead

Role Summary:

• Open the doors
• Meeting and greeting visitors
• Directing visitors to where they need to go.
• Answer the phone, transfer calls, take messages over the phone and inform the right person or department
• Overall basic Reception duties

Time Commitment: 

• Tuesdays, Thursdays, Fridays   9am -12pm
• We are looking for a volunteer who is available for either one of more of the above slots. The volunteer must be able to volunteer at the same times weekly (excluding holidays and other commitments of which we are always understanding, and we are always able to be flexible).

How this role makes a difference:

• It is vital that we have the reception desk covered to welcome visitors and provide a warm and inviting welcome for all who come to the building
• Visitors will be served promptly without having to wait
• An extra pair of hands is always welcome

What you’ll be doing in this role:

• As per Role Summary (see above)

Skills & experience required:

• Friendly demeaner and willingness to chat to residents who may come into the reception office from time to time
• Confidently engage with a diverse range of people and enjoy helping others.
• Confidently engage with people suffering with managed and supported, or previous mental health issues
• Excellent admin and communication skills - excel, dynamics and outlook savvy (desirable but not essential)
• A strong understanding and of issues that affect people in later life and those who have suffered with Mental Health difficulties
• Reliability, consistency and dependability.
• Good conversational and listening skills with a clear speaking voice.
• Patience, empathy and a non-judgemental attitude.
• The ability to work independently but also stay within the role’s boundaries – recognising what should and shouldn’t be done and when to seek advice or report concerns.
• Parking is available if required

Induction, Learning & Development:
Training is available so volunteers can carry out their roles to the highest professional standards, develop new skills, build confidence, make new friends and take on new and increasingly responsible tasks. 
Jewish Care will provide the following training, essential for this role:

• Provide you with access to a Volunteer Handbook and all Policies and Procedures.
• Provide Induction Training:  Getting to know Jewish Care, Communication & Disability Awareness, Boundaries & Confidentiality, Safeguarding, Health & Safety, GDPR.

• Provide on the job induction

Benefits of Volunteering with Jewish Care:

Without our volunteers, we simply couldn’t function.  We absolutely depend on you.  Whatever your age, disability, whether you are working, unemployed or retired, there are opportunities to help at Jewish Care.

As well as helping others you’ll get the chance to develop skills, build confidence and make new friends.

• Enhance the lives of older people, making a real difference to the Jewish Community we support.
• Be part of a great team and make new friends.
• Build your confidence and develop transferable skills.
• Access to a comprehensive training programme designed for the social care environment.
• Gain valuable experience and enhance your CV

Why get involved with Jewish Care?
The work of Jewish Care and the services we provide to our community are vital.  We touch the lives of 10,000 people each week, with everything we do being underpinned by our Jewish values and ethics.  We provide services to:

• Older people
• People with Mental Health needs
• Holocaust Survivors
• People who are living with Dementia
• People with physical and sensory disabilities
• People who care for others

We can only do this thanks to our amazing professional staff of 1,400 and the 3,000 dedicated volunteers who help make our work possible.

Next Steps to becoming a volunteer at Jewish Care:

Step 1:
Please complete an expression of interest form for this role, which will automatically create a profile on our volunteer management system.  After you have applied, we will be in touch to discuss this role in more detail.
Step 2:
Following a successful conversation, with a member of the Volunteers Team or Hiring Manager you will be invited for an interview (and asked to bring identification with you).
Step 3:
Following a successful interview, you will be offered the volunteering role and asked to add further information into your volunteer profile, providing two references and completing a DBS (previously called CRB) application form online.  Additional paperwork may need to be completed for some roles e.g. volunteer driver.
Step 4: 
You will be invited to attend mandatory Volunteer Induction Training. Training is to enable volunteers to carry out roles to the highest professional standards, develop skills, build confidence and meet other new volunteers
Step 5:  Mazel-tov/Congratulations!
Once we have received and recorded a suitable DBS, satisfactory references and training has been completed, you are officially part of the Jewish Care Volunteer network!

This is a voluntary position that supports the work or our services and is not replacing the work of a paid member of staff.  This role does not form any part of any contract of employment.
If you have any questions at all about volunteering with Jewish Care,  please contact volunteering@jcare.org or telephone 020 8922 2405.