JEWISH CARE

Restaurant Customer Experience Volunteer

Selig Court Restaurant, Golders Green

Role Summary: The Restaurant Customer Experience Volunteer will play a crucial role in ensuring of the smooth lunch service for Selig Court tenants at the in-house restaurant by providing warm, welcoming, and excellent guest service and overseeing the dining area as well as setting dining tables. This position involves welcoming and seating guests, managing reservations, coordinating with the kitchen and service staff, and addressing any issues that may arise to enhance the overall guest experience.

Time Commitment: We are looking for volunteer/s to cover all of the shifts below, but each volunteer could cover one, some, or all of the days listed. Volunteer commitment must cover the same shift each week:

• Thurs 11am – 2pm
• Sunday: If possible

What you’ll be doing in this role: This is a wonderful, warm, and rewarding role and would be most enjoyable for the right person.

• Helping to set-up the dining room, including putting on the background music.
• Warmly greeting tenants on arrival and seating them accordingly
• Taking food orders and filling in the ‘order slips’
• Making table reservations
• Helping to serve food (when required)
• Generally being in the room to help tenants with any queries.
• Escorting guests to their assigned tables and providing menus.
• As well as being an enjoyable and rewarding volunteer roles, this role will also enable the volunteer to gain valuable experience in hospitality and restaurant management
• Interact and build relationships with our wonderful Selig Court tenants.
• Join a team committed to creating unforgettable experiences for our guests

• If the volunteer serves food they will need to complete a Level 2 Food Safety Course to be able to serve the food. However, the volunteer could, in the first instance, begin with non-food tasks and can progress from there. 

Skills & experience required:

• Ability to warmly greet guests and communicate effectively with a people.
• Capable of managing reservations, seating arrangements.
• Quick and effective resolution of guest needs or concerns
• If the volunteer serves food, they will need to complete a Level 2 Food Safety Course to be able to serve the food. However, the volunteer could, in the first instance, begin with non-food tasks and can progress from there and do our in-house Level 2 training in time. 
• Ensuring all aspects of the dining area and guest service are meticulously managed.
• Maintaining a calm and professional demeanour under pressure.

• Confidently engage with a diverse range of people and enjoy helping others.
• A strong understanding and of issues that affect people in later life.
• Reliability, consistency and dependability.
• Good conversational and listening skills with a clear speaking voice.
• Patience, empathy and a non-judgemental attitude.
• The ability to work independently and as part of a team, to also stay within the role’s boundaries – recognising what should and shouldn’t be done and when to seek advice or report concerns.

Induction, Learning & Development:
Training is available so volunteers can carry out their roles to the highest professional standards, develop new skills, build confidence, make new friends and take on new and increasingly responsible tasks. 

Jewish Care will provide the following training, essential for this role:

• Provide you with access to a Volunteer Handbook and all Policies and Procedures.
• Provide Induction Training:  Getting to know Jewish Care, Communication & Disability Awareness, Boundaries & Confidentiality, Safeguarding, Health & Safety, GDPR.
• Provide on the job induction.
• Level 2 food safety training

Benefits of Volunteering with Jewish Care:

Without our volunteers, we simply couldn’t function.  We absolutely depend on you.  Whatever your age, disability, whether you are working, unemployed or retired, there are opportunities to help at Jewish Care.

As well as helping others you’ll get the chance to develop skills, build confidence and make new friends.

• Enhance the lives of older people, making a real difference to the Jewish Community we support.
• Be part of a great team and make new friends.
• Build your confidence and develop transferable skills.
• Access to a comprehensive training programme designed for the social care environment.
• Gain valuable experience and enhance your CV
  
  

Our aim is to enable people to enjoy a first-class experience as volunteers, making the most of their skills to make an impact on the communities that Jewish Care serve.

Why get involved with Jewish Care?
The work of Jewish Care and the services we provide to our community are vital.  We touch the lives of 10,000 people each week, with everything we do being underpinned by our Jewish values and ethics.  We provide services to:

• Older people
• People with Mental Health needs
• Holocaust Survivors
• People who are living with Dementia
• People with physical and sensory disabilities
• People who care for others

We can only do this thanks to our amazing professional staff of 1,400 and the 3,000 dedicated volunteers who help make our work possible.

Next Steps to becoming a volunteer at Jewish Care:
Step 1: Please complete an expression of interest form for this role, which will automatically create a profile on our volunteer management system.  After you have applied, we will be in touch to discuss this role in more detail.
Step 2: Following a successful conversation, with a member of the Volunteers Team or Hiring Manager you will be invited for an interview (and asked to bring identification with you).
Step 3: Following a successful interview, you will be offered the volunteering role and asked to add further information into your volunteer profile, providing two references and completing a DBS (previously CRB) application form online.  Additional paperwork may need to be completed for some roles e.g. volunteer driver.
Step 4: You will be invited to attend mandatory Volunteer Induction Training, as well as any specialist training relevant to your volunteer role. Training is to enable volunteers to carry out roles to the highest professional standards, develop skills, build confidence and meet other new volunteers
Step 5:  Mazel-tov/Congratulations!: Once we have received and recorded a suitable DBS, satisfactory references and training has been completed, you are officially part of the Jewish Care Volunteer network!

This is a voluntary position that supports the work or our services and is not replacing the work of a paid member of staff.  This role does not form any part of any contract of employment.

If you have any questions at all about volunteering with Jewish Care,  please contact volunteering@jcare.org or telephone 020 8922 2405.