Volunteering with the RSPCA QLD

Reception Administration Assistant | Bundaberg

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What to expect

This rewarding role would suit applicants who are passionate about animal welfare, are outgoing and enjoy meeting new people, and have great computer and administration skills.  In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Bundaberg, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls and other general administrative tasks as required.

Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured animals.  As such you will need to possess a certain level of resilience when handling these situations.

What are the benefits?

  • Opportunity to further develop skills and experience in administration and customer service.
  • Experience in the day-to-day operations of a busy animal shelter.
  • Being part of a team of enthusiastic, hardworking individuals who make a difference in the lives of animals every day.

What are the tasks?

  • Greeting members of the public as they enter the shelter.
  • Answering phone calls and customer enquiries.
  • Assisting staff with adoptions, surrenders and boarding bookings.
  • Various data entry tasks.
  • Ensuring the reception waiting area is kept clean and tidy at all times.
  • Other duties office duties as required.

What skills and characteristics do I need?

  • Excellent communication and customer service skills.
    Confident, friendly nature and positive in meeting new people and making them feel welcome
  • Prepared to be involved in some delicate and sometimes challenging situations
    Reliable, with the ability to work independently , take initiative and multitask
  • Computer literate with a good knowledge of Microsoft Word and Excel
    Willingness to learn handling techniques and housing requirements for incoming animals

When can I volunteer?

Our current available shifts are:

  • Wednesday and Thursday 10am -2pm or 10am - 5pm
  • We request a minimum commitment of 1 x shift per week for a minimum of 3 months. 

PLEASE NOTE: It is a requirement that before handling animals at the RSPCA you have an up-to-date Tetanus vaccination.

If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au