Courthouse Lobby Greeter, County Administration
To apply to for this position, please complete our application if you haven't already.
Courthouse Lobby Greeter
Are you friendly and outgoing? Do you like to help others? This is a great opportunity for you to help visitors to the courthouse find the information and resources they need. Volunteer shifts are available M-F between 8:30am and 4:30pm.
Lobby Greeter (Volunteer)
Purpose: To make all courthouse visitors feel welcome and offer assistance
Hours necessary: 4-hour shifts between 8:30 am - 4:30 pm, M – F (excluding holidays)
Time commitment: At least one 4-hour shift per week
Supervisor: County Volunteer Coordinator and Operations Executive Assistant
Typical Duties:
- Welcome and greet visitors to the county’s courthouse lobby
- Answer incoming phone calls and transfer to the appropriate department as necessary
- Direct lobby traffic to the appropriate office or service provider
- Effectively communicate accurate information whether in person or on the telephone
- Maintain professionalism and a positive attitude and provide exemplary customer service
- Maintain cleanliness and neatness of the information desk area
- Preserve strict confidentiality regarding any encounters with the public and/or employees
- Perform such other related duties as may be assigned
Minimum Qualifications:
- Demonstrated outstanding customer service
- Ability to communicate effectively with internal and external customers and staff
- Excellent telephone skills and ability to manage and transfer incoming calls as needed
- Ability to exhibit patience and understanding with customers in search of assistance
Minimum Requirements:
- Must be 18 years or older
- Must complete a volunteer application and attend a volunteer orientation
- Must sign a confidentiality statement, liability waiver and photo release consent form
- Must undergo a background check
- Must complete mandatory trainings as instructed
Benefits:
- Personal Growth – skill development, experience, personal satisfaction
- Professional Advantages – networking, career exploration, informal mentorship
- Health and Well-Being – mental health, physical health, sense of purpose
- Social Benefits – belonging, community engagement, new connections, cultural awareness
- Recognition and Appreciation – acknowledgement, service verification letters, potential references
