Phlebotomy Volunteer (Chelsea)

Purpose:

To ensure that patients are welcomed and moved efficiently through their blood test appointments, particularly during peak times

Duties (what you will be doing):

Welcome patients as they arrive
Provide them with numbered appointment tickets if they don’t know how
Ensure any priority patients (e.g. those in wheelchairs or with small children) are seen to and made aware that they are a priority
Update patients on waiting times
Hand out feedback forms
Restock consumables such as sample bottles
Take patient request forms to admin and then back to the phlebotomist
Fetch water for patients who are feeling light-headed

Boundaries (what you won’t be doing):

Any clinical care of patients
Discussing any results or anything on the request forms with the patients

Time commitment:

Weekdays, 10 am to 2 pm
Volunteers must commit to at least one shift per week for a minimum of six months

Requirements of the role:

Age: You must be 16 years or older to volunteer in this role

Accessibility: This role is accessible for wheelchair users or people with other mobility issues

As a volunteer you will embody the Trust’s values:

Putting patients first
Responsive to, and supportive of, patients and staff
Open, welcoming and honest
Unfailingly kind, treating everyone with respect, compassion and dignity
Determined to develop our skills and continuously improve the quality of care

You will also be:

A confident and flexible communicator
Able to think on your feet to resolve problems
Punctual and reliable

This role requires an enhanced criminal record (DBS) check and a pre-placement induction

This role requires that you have certain immunisations – we will discuss this with you when you apply

Supervisor:

Lorrayne Kilburn (Phlebotomist)

Personal development:

This role will provide with an insight into a busy department in the hospital. You will gain an insight into many aspects of the phlebotomy department and will develop important transferrable skills such as communication, problem solving and team work.

Volunteering Services Chelsea and Westminster Hospital NHS Foundation Trust

To be a transformational service which positively impacts the lives of our patients, staff and volunteers.

We care: We care for our patients, our colleagues, volunteers and for ourselves. We put welfare above service delivery. We actively seek opportunities to support social justice and social mobility, and to address inequalities.

We share: We share in each other's successes, we share information and updates, we share victories and challenges, and we share responsibility.

We innovate: We don’t settle for the status quo. We embrace change. We seek to learn from others, from quantitative data and from qualitative feedback. We iterate.

We give and accept feedback: Feedback is a continuous part of how we communicate and work with one another.

We are accountable: We take responsibility for our actions and learn from our mistakes.

We recognise our boundaries: We ask for help we need it. We maintain a healthy work-life balance.

I would like to volunteer

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Volunteering at Chelsea and Westminster NHS Foundation Trust